Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
IHF follows the following GDPR rules in order to protect your privacy:
IHF processes Personal Data both as Processor and as Controller as defined by the GDPR. For some activities IHF may rely on external processors (as described under “Information security”).
You can contact us at any time to:
International Hospital Federation
151 Route de Loëx
+41 (0) 22 850 94 20
WHAT INFORMATION DOES IHF COLLECT? HOW? WHY?
You can visit IHF website without telling us who you are or revealing any personal information about yourself. The only information we gather during general browsing aside from the IP address is mostly anonymous traffic data including browser information, device information, language.
Collection of personal data
While you can use our website without giving out your personal information, once you register for the newsletter, sign up into one IHF website, request information, provide feedback, join an online discussion group or an electronic mailing list, you will be asked to provide personal information. The information you provide (personal information such as your name, email address, organization, etc.) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services. The information is collected only with your knowledge and permission, and is kept in various IHF databases and mailing lists.
Electronic discussions groups
If you join an electronic discussion group (e.g., by email or in the IHF Exchange Platform) other participants of the discussion group (including non-IHF staff) will see some personal information that you have provided.
If you purchase something using the IHF website, you may be asked to provide your credit card details. These details are transferred to PayPal, online payment service, hosted outside IHF. Credit card information is not retained by IHF.
Information from other sources
IHF might receive information about you from other sources (e.g., face-to-face meeting, introduction from third-parties, events participation, etc.). In addition, you may provide us with your personal data by corresponding with us by mail, live-chat, phone, videoconference or otherwise.
Before the information is added into the various IHF databases and mailing lists you are requested to give your explicit consent.
HOW DOES IHF USE THE COLLECTED INFORMATION?
IHF uses Google Analytics and Cookies to improve our service, user experience and analyze how the website is used. The information gathered during general browsing is used to provide an overview of how people are accessing and using the IHF website and IHF does not use it for any additional purpose (e.g., profiling, marketing, etc.).
IHF use your personal data to contact you:
IHF cares to ensure the security of your personal data: we do not sell or share any personal data to any third party except when it’s necessary to complete IHF functions. We may use third-party service providers to process and store your data for activities such as:
IHF staff who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of official business matters, including personal data.
The IHF website provides links to external websites to the ihf-fih.org domain as well as features plug-ins for IHF social media pages (i.e., Facebook, LinkedIn and Twitter). Once clicked upon, you will be taken to different websites with their own specific privacy policies you are recommended to consult. IHF is not responsible for the privacy practices or the content of such sites.
INFORMATION SHARING AND DISCLOSURE
We do not disclose your personal data except in the limited circumstances described here:
INFORMATION CORRECTION & DELETION
Providing personal data on the IHF website is optional. You can choose not to provide personal data; this will allow you to browse and use the IHF website, but you will not be able to carry out certain actions (e.g., access the Exchange Platform, receive the newsletter, access some resources such as the IHF Journal, etc.).
If you are a registered user of the IHF website, we provide you with tools and account settings to access, correct, modify or delete the personal data you provided to us and associated with your account.
If you are not a registered user but IHF has your personal data, you can contact the IHF Secretariat and request an electronic version of all the personal data IHF has about you.
If you do not want to receive e-mail or being contacted by us in any way and if at any point you wish for IHF to delete information about you, you can simply contact us.
We only retain personal data for as long as the user account is active or otherwise for a limited period of time as long as we need it to fulfill the purpose for which we have initially collected it.