The event organiser, Ivy House Country Hotel, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
Effective Date: 17th April 2025
Ivy House County Hotel Ltd ("we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing information, etc.
- Payment Information: Credit/debit card details or other payment methods used during purchases.
- Technical Data: IP address, browser type, device information, cookies, and usage data.
2. How We Use Your Information
We use the information we collect to:
- Process transactions and issue tickets
- Communicate with you about your order or our services
- Improve our website and customer experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
- Service providers involved in order fulfillment and payment processing
- Law enforcement or government authorities, if required by law
4. Ticket Sales & Refund Policy
All ticket purchases are final. Tickets are non-refundable, regardless of the reason for cancellation, no-show, or changes in personal circumstances.
Please ensure all details are correct before completing your purchase.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze usage, and personalize content. You can manage your cookie preferences through your browser settings.
6. Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by us. Once you leave our site, we are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
7. Data Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure.
8. Your Rights and Choices
Depending on your location, you may have rights to access, update, or delete your personal data. Contact us at [contact email] for any requests.
9. Changes to This Privacy Policy
We may update this policy from time to time. We encourage you to review it periodically.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Ivy House Country Hotel
Ivy Lane, Oulton Broad, Suffolk, NR33 8HY
Email: info@ivyhousecountryhotel.co.uk
Phone: 01502 501 353