The event organiser, Jacfest UK, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
JACFEST’s Privacy and Cookies Statement
Intro
Welcome to JACFEST’s Privacy and Cookies Statement! You might be viewing this through our website, ticketing pages, or mobile interface (which we’ll collectively call our “Platform” for short).
We care about being transparent with you regarding what information we collect when you choose our events and how we use that information. It’s important to us that we give you as much choice and control over your information as we can.
Here, we explain the ways we collect and use your information when you browse or engage with our Platform, purchase tickets to the festivals and events that we organise (the “Events”), purchase or engage with other goods or services that we offer, or otherwise interact with us. We also explain the different rights you have over your information under UK data protection legislation.
In this Privacy and Cookies Statement, when we refer to “you” and “your” we mean you, the person using the Platform, attending an Event, or otherwise interacting with us.
Age
Please refer to the specific Event’s Terms and Conditions to check the Event’s age policy. If the Events you are attending allow people under the age of 18 to attend (with an accompanying adult) and you yourself are under 18, you must have the permission of your parent or legal guardian (“Your Adult”) to use our Platform, and only Your Adult will be able to purchase tickets for the Event. You should also make sure that Your Adult reads this Privacy and Cookies Statement.
If you are a parent or legal guardian and believe your child has given us information in a way that is contrary to these guidelines, please contact us using our contact details below.
Information we may collect about you
Information we collect from you directly
- Newsletters and Pre-Registrations: If you sign up for our mailing list, join a ticket waiting list, or request advance access (such as early bird tickets or lineup announcements), we will collect your name, mobile phone number, and email address.
- Purchases: If you make a purchase with us (whether for an Event ticket, VIP upgrade, merchandise, or any other service), we collect information necessary to fulfill that order:
- Your name, email address, mobile phone number, billing address, and date of birth to verify eligibility and deliver your digital tickets.
- Accessibility and welfare details: If you request access accommodations, you may provide information regarding your physical health or accessibility needs.
- Identity verification: Where necessary for entry enforcement or fraud prevention, we may check proof of identity and age (such as a driver’s licence or passport).
- Promotions and Competitions: When you enter a competition, giveaway, or survey, we collect information needed to administer the entry and award prizes (typically your name, handle, age, mobile number, and email).
- Health and Welfare: If you visit a first aid, welfare, or medical facility at one of our Events, you may provide sensitive health information. Where these facilities are operated by independent medical contractors, their own privacy policies will govern the care records they create.
Information we collect from you indirectly
- Communications: If you reach out to us via direct messaging, social media, contact forms, or email, we retain records of that correspondence.
- Device and Browsing Information (Google Analytics & Meta): We collect technical data when you visit our Platform, including your IP address, browser type, operating system, referring URLs, pages visited, and interaction data. This information is collected using cookies and analytics tags, including Google Analytics (GA4) and the Meta Pixel.
- Email and SMS Engagement: We monitor engagement with the marketing campaigns we send via Mailchimp (e.g., open rates, link clicks) and Pure SMS (e.g., delivery status, opt-out requests) to ensure our messages remain relevant.
- Social Media and Public Posts: If you tag our official handles or interact publicly with JACFEST content on Meta platforms (Facebook, Instagram) or other social channels, we may use that public feedback to reply or address queries.
How we use information that we collect about you
- Service and Operational Purposes:
- To process ticket transactions, issue barcodes, and manage gate entry at our Events;
- To deliver essential customer support, lost-and-found services, and operational event updates (e.g., gate times, safety advisories, travel alerts);
- To improve website performance and user flows based on aggregated site behavior.
- Marketing Purposes:
- To send you updates, lineup releases, and priority ticket access via email (via Mailchimp) and SMS (via Pure SMS) where you have opted in. You can change your preferences or opt out at any time.
- To run tailored advertisements on social media platforms using the Meta Pixel to show relevant event notices to past attendees and interested fans.
- Legal and Safety Purposes:
- To comply with local authority licensing conditions, maintain site security, detect and prevent fraud, and establish or defend legal claims.
Information we get from third parties
- Ticket Agents: When you buy tickets through third-party ticketing platforms (e.g., Skiddle, Eventbrite, Ticketmaster), they provide us with your booking details so we can manage admission and add you to event update rosters where permitted.
- Payment Processors: Our merchant providers confirm transaction status and fraud assessment outcomes (we do not process or retain raw credit or debit card numbers).
Who we might share your information with
We do not sell your personal details. We share personal data only with trusted partners under strict confidentiality and security terms:
- Marketing and Delivery Platforms:
- Mailchimp: Manages our subscriber databases and distributes transactional and promotional emails.
- Pure SMS: Routes and delivers operational and promotional text messages.
- Advertising & Analytics Providers:
- Meta (Facebook & Instagram): Via the Meta Pixel to evaluate conversion tracking and deliver targeted event promotions.
- Google: Via Google Analytics to evaluate site performance and visitor trends.
- Event Operations & Venues: Security teams, gate-scanning providers, and medical staff where necessary for admission, crowd control, and emergency welfare.
- Law Enforcement & Regulators: Where required by law, court order, or formal requests from police or licensing authorities.
Cookies
Cookies are small text files placed on your device to make websites work efficiently and provide usage data.
- Strictly Necessary Cookies: Essential for moving around the site and accessing secure areas (such as checkout baskets).
- Performance / Analytics Cookies (Google Analytics): Collect aggregated, anonymous data regarding how visitors use our Platform, allowing us to fix issues and optimize navigation.
- Targeting and Advertising Cookies (Meta Pixel): Track visits to measure advertising efficiency, avoid repeating adverts, and deliver campaigns relevant to your interests across Meta platforms.
Managing Cookies
You can accept, reject, or manage cookie settings through our site’s cookie banner or via your browser settings. To learn more about controlling cookies across common browsers, visit www.aboutcookies.org.
How we look after your information and how long we keep it for
We implement appropriate technical, organizational, and physical security measures to safeguard your personal data.
- Financial and Booking Records: Retained for up to 6–7 years to satisfy statutory UK tax, accounting, and licensing obligations.
- Marketing Subscriptions: Kept until you opt out or request deletion.
Where we store your information
Some of our service providers (including Mailchimp, Google, and Meta) maintain servers located outside the UK and European Economic Area (EEA), such as in the United States.
Where data is transferred internationally, we verify that appropriate data protection transfer mechanisms are in place, including the UK International Data Transfer Addendum (IDTA) or recognized adequacy regulations.
Your rights and choices over the information we hold about you
Under applicable data protection laws, you have the right to:
- Opt Out of Marketing at any
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to rectify incomplete or inaccurate records.
- Erasure: Request that we delete your personal information where retention is no longer legally required.
How to contact us
For any questions or requests regarding this statement or your personal data, contact us at:
- Email: info@jacfest.com
Changes to this Privacy and Cookies Statement
We may update this Privacy and Cookies Statement from time to time. Any revisions will be published on our Platform with an updated revision date.
Last Modified: September 2026