The event organiser, Kushya Guide, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Last updated: 14/07/2026
This notice explains what happens to your personal information when you book a ticket for, or visit, the Homer exhibition at Beam, Hertford on 25 July 2026, and when you use the Kushya Guide AI audio guide on your phone.
In short: we do not record or store your conversation with the guide. The detail is below.
1. Who is responsible for your information
The data controller is:
David Erik Stig von Huth, trading as Kushya Guide Email: davidvonhuth@gmail.com
Kushya Guide is a trading name, not a registered company. If you have any question about this notice, or want to exercise any of the rights in section 7, email the address above.
2. What we collect
When you book a ticket
- Your first name and last name
- Your email address
- The type and model of your phone
- Your booking reference and the date and time of your visit
We ask about your phone because the guide runs in your phone's browser, and we want to be reasonably confident it will work on your device before you arrive. We also want to ensure the provided headsets will be compatible with your phone type.
Tickets are free. No payment information is collected.
When you use the AI guide
- Your speech. When you talk to the guide, your voice is streamed live to our AI provider so it can understand you and reply. This is what makes the guide work.
- Your phone's IP address, which is necessarily visible to the services carrying the audio between your phone and the guide.
- Basic technical information about your browser and device, needed to deliver a working audio session.
- Your microphone - but only with your permission. Your browser will ask you before the guide can hear anything, and you can withdraw that permission at any time.
We do not ask your name during a guide session, and guide sessions are not linked to your ticket booking.
When you visit kushyaguide.com
- Standard web server information, including your IP address.
- Basic usage statistics: how many people visited, which site you arrived from (for example a link on Facebook or LinkedIn), and which buttons were pressed.
We do not use cookies, and we do not run advertising or tracking. We cannot identify you from these statistics.
The visitor survey
The survey at the end of your visit is completely anonymous. It asks for no name, no email, and nothing else that could identify you. We have no way of connecting an answer to a person.
3. Why we use it, and our legal basis
| What we do | Why | Legal basis |
|---|---|---|
| Issue your ticket, send your confirmation, admit you on the day | To provide the ticket you asked for | Contract — Art. 6(1)(b) |
| Email you if the exhibition is cancelled, moved or changed | To provide the ticket you asked for | Contract — Art. 6(1)(b) |
| Check your phone type so the guide is likely to work for you | To provide a working guide, and to spare you a wasted journey | Legitimate interests — Art. 6(1)(f) |
| Process your speech in real time so the guide can hear you and reply | To provide the guide you chose to use | Legitimate interests — Art. 6(1)(f). You asked to use the guide; it cannot work without hearing you; nothing is kept afterwards. |
| Handle your IP address and device information to carry the audio | Technically necessary to deliver the audio session | Legitimate interests — Art. 6(1)(f) |
| Collect basic website usage statistics | To understand whether people are finding the exhibition | Legitimate interests — Art. 6(1)(f) |
You have the right to object to any processing based on legitimate interests. See section 7.
Please don't tell the guide anything sensitive
The guide is there to talk about Homer. It will never ask you about your health, beliefs, background, ethnicity or personal life, and it is designed not to invite that kind of conversation. Please don't volunteer it.
4. Who your information is shared with
We use the following providers. Each one acts on our instructions, under a written data protection agreement. We do not sell your information, and we do not share it with anyone else unless legally required to. The venue, Beam, receives nothing.
| Provider | What they handle | Where |
|---|---|---|
| Zimma Ltd, trading as Ticket Tailor | Your booking: name, email, phone type, ticket details | European Union (Ireland) |
| LiveKit Incorporated | Carries the live audio between your phone and the guide; sees your IP address | United States |
| OpenAI | Understands your speech and generates the guide's replies | United States |
| Qdrant Solutions GmbH | Searches the exhibition's content so the guide knows what to tell you about each object | United States |
| Base44, Inc. | Hosts kushyaguide.com | United States |
Transfers outside the UK
LiveKit, OpenAI, Qdrant and Base44 all process information in the United States. Every one of these transfers is covered by an approved safeguard — the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, and in some cases the EU–US Data Privacy Framework — which forms part of our written contract with each provider. These are the safeguards UK law requires before personal information may be sent abroad. You can ask us for more detail at any time.
5. How long it is kept - and what happens to your conversation
Your conversation with the guide
We do not record it. We do not store it. We keep no transcript.
Our systems are deliberately configured so that your speech is used to generate a reply and then discarded. Session recording and transcript logging are switched off.
Two things you should know:
- LiveKit, which carries the audio, deletes it after delivery. Nothing is retained.
- OpenAI, which generates the replies, keeps API data for up to 30 days in order to check for misuse of their service, and then deletes it. They do not use it to train their models. We considered applying for their zero-retention option and decided the standard position — a contractually bound provider, no training use, automatic deletion after 30 days — was more appropriate for an exhibition of this kind.
So: your conversation is not stored by us at all, and is held briefly by our AI provider purely as an anti-abuse measure.
Everything else
| Information | Kept until |
|---|---|
| Your booking (name, email, phone type, ticket details) | 25 August 2026, then deleted |
| Website usage statistics | Retained by our website host for as long as necessary for the purpose; they are aggregate and do not identify you |
| Survey responses | Kept indefinitely — but they are anonymous, and are not personal information |
There are no payments, so there are no accounting or tax records for us to keep.
6. Automated decision-making
The guide generates its replies automatically, using an AI model. It does not make any decision about you that produces a legal effect, or any similarly significant effect. It talks about paintings.
7. Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you
- Correct it if it is wrong
- Erase it
- Restrict how we use it
- Object to our use of it, including any use based on legitimate interests
- Data portability — receive your information in a machine-readable format
- Withdraw consent at any time, where we rely on consent
Email davidvonhuth@gmail.com and we will respond within one month.
One honest note: because we do not record or store your conversation with the guide, there is generally nothing for us to give you, or to delete, in relation to it. That is the point of designing it this way.
8. Complaints
If you are unhappy with how we have used your personal information, you have the right to complain to us directly. Email davidvonhuth@gmail.com with "Complaint" in the subject line. We will acknowledge your complaint and tell you the outcome within 30 days.
If you are not satisfied with our response, you can complain to the UK's data protection regulator:
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Helpline: 0303 123 1113 · ico.org.uk/make-a-complaint
9. Age
The AI guide is intended for visitors aged 18 and over.
10. Changes to this notice
We may update this notice. The date at the top shows when it last changed.