The event organiser, Mental Health Dips Seaham, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
Last updated: 2 March 2026
This Privacy Policy explains how we collect, use, store and protect your personal data when you use our booking platform for outdoor dipping events ("the Platform"). We are committed to handling your data fairly, lawfully and transparently, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are (Data Controller)
Mental Health Dips Seaham ("we", "us", "our") is the data controller for the personal data collected through this Platform.
Contact details:
Email: mentalhealthdipsseaham@gmail.com
If you have any questions about this Privacy Policy or how we use your data, you can contact us using the details above.
2. What personal data we collect
When you book or attend an outdoor dipping or entering the water event through the Platform, we may collect the following information:
Identity data: name
Contact data: email address, telephone number
Booking data: event booked, booking date and time, attendance records
Payment data: confirmation of payment or donation (we do not store full card details)
Safety acknowledgement: confirmation that you have read and agreed to the event safety disclaimer
Communications: messages or emails you send to us
3. Health information
We do not collect or process special category data (including medical or health information) through our booking platform.
We do not collect medical details, health disclosures, or emergency contact information. Participants are responsible for ensuring that they are medically fit to take part in outdoor dipping or entering the water activities.
The only safety-related data we record is confirmation that you have read and agreed to our event safety disclaimer.
4. How we use your personal data
We use your personal data to:
Manage event bookings and attendance
Communicate important information about events (including safety updates or changes)
Record confirmation that you have agreed to the event safety disclaimer
Process payments or voluntary donations
Maintain insurance, safeguarding and health & safety records
Respond to enquiries or complaints
Improve our events and administration
We will not use your data for purposes that are incompatible with those listed above.
5. Lawful bases for processing
Under UK GDPR, we rely on the following lawful bases:
Contract: where processing is necessary to manage your booking and participation
Legal obligation: where we must comply with health and safety, insurance or accounting requirements
Legitimate interests: to safely organise and manage outdoor dipping or entering the water events (balanced against your rights)
Consent: where required, such as for marketing communications or use of photographs
You may withdraw consent at any time by contacting us.
6. Photographs and media
Photographs or videos may be taken at events for community or promotional purposes.
Photographs are strictly opt-in.
We will only take or use identifiable photographs or videos where an individual has given clear verbal consent in advance.
If consent is not given, no identifiable image will be taken or used.
You may withdraw your consent at any time, including after an image has been published, by contacting us. We will remove the image from platforms we control within one month of your request. Please note that once an image has been shared on social media, it may have been copied, shared or reposted by third parties. While we will remove the image from accounts and platforms under our control, we cannot guarantee removal from platforms or accounts operated by others.
We do not obtain written consent and we do not retain formal photographic consent records.
7. Sharing your data
We do not sell your personal data. We may share your data only where necessary, including with:
Ticket Tailor (our booking and ticketing platform provider), which processes booking data on our behalf as a data processor. Ticket Tailor has its own privacy policy and processes personal data in accordance with applicable UK data protection legislation.
Payment processors
Insurers (where required for claims or incident reporting)
Emergency services in the event of an incident
All third parties are required to respect the security of your data and to process it lawfully.
8. Data storage and security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.
Data is stored securely and access is limited to those who need it for legitimate purposes.
9. How long we keep your data
We retain personal data only for as long as necessary:
Booking and attendance records: up to [e.g. 6 years] for insurance and legal purposes
Communications: as long as needed to resolve enquiries
Images: until consent is withdrawn or they are no longer required
When data is no longer required, it is securely deleted or anonymised.
10. Your data protection rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data (in certain circumstances)
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, please contact us using the details in Section 1.
11. Complaints
If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
We encourage you to contact us first so we can try to resolve your concern.
12. Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be available via the Platform and will show the date of the latest update.