The event organiser, Mzanzi festival, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
MZANZI FESTIVAL 2025- Day ticket and Weekend camp Terms and Conditions
GENERAL
1. These Terms and conditions (“T&Cs”) incorporate, and should be read together with, any vendor’s and/or agent’s terms or rules, which you can get from your point of purchase
from the official ticket agent. Your possession of a ticket constitutes your acceptance of these T&Cs.
2. “Mzanzi festival”, “Us”, “We”, “Our” means Mzanzi Festival and/or its representatives, employees and sub-contractors.
3. We reserve the right to implement restrictions/conditions before and during the Event to ensure it is safe. You must comply with any and all instructions given to you by Event
staff and stewards and you may be evicted without a refund if you fail to comply.
4. We reserve the right to refuse admission or to remove any person from the site, without refund, for reasons of public safety (including for crowd surfing or moshing), any
unacceptable behaviour likely to cause damage, nuisance or injury, or for any breach of these T&Cs.
5. Tickets are for the Event and any billed Artists and attractions may be subject to change.
6. No trading or promotional activity is allowed within the site without Our prior written consent. Goods using unauthorised logos must be surrendered to Event staff.
7. By entering the site, you give your express consent to your actual/simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any
purpose at any time, including CCTV, filming by the police or security staff and/or for marketing.
8. These T&Cs are subject to change from time to time in our sole discretion and We will notify you by posting the amended T&CS to the Event social media.
9. We shall have no liability for any loss, injury, illness or damage to any person or property sustained at the Event howsoever caused (including by Us and Our agents) in any
circumstances unless caused as a direct result of Our negligence and that which cannot by law be excluded or limited. Any personal property brought to the Event is at your own
risk.
10. These T&Cs are governed by English Law and any dispute arising out of or in connection with these T&Cs shall be subject to the exclusive jurisdiction of the English courts.
REFUNDS
11. Refunds are only considered if the Event is (i) cancelled in full and not rescheduled (if the Event is partially cancelled your refund will be a proportionate partial refund) or (ii)
materially altered which is a change (other than a rescheduling) which, in Our opinion, makes the Event materially different to the Event that ticket purchasers, taken generally,
could reasonably expect. The following are not deemed to be ‘material alterations’: changes to the Event line-up; adverse weather conditions; changes to individual artists, bands
or band members; curtailment of the Event where the majority of the Event is performed; and delays to starting a performance or the Event.
12. Refunds must be requested from the point of purchase, no later than one month before the Event.
13. Refunds of any booking fees per ticket or per order fees are subject to the terms and conditions of the point of sale.
14. Personal arrangements relating to the Event including, but not limited to, travel, subsistence and accommodation are at your own risk and we shall not be liable for any losses
incurred from personal arrangements or wasted expenditure beyond the ticket refund.
AGE POLICY
15. All under 16s must be accompanied by an adult ticket holder aged 18 or over who must remain on site throughout the weekend as the under 16-year-old’s guardian. No
unaccompanied under 16s are allowed on site.
16. Under 5’s (5 years and under) are admitted free but must be accompanied by a paying ticket-holder over 18 at all times. Wristbands, to write a mobile number on for
children 5 and under in case they get lost or separated from their guardian, will be available from any avent team member.
17. We do not act in any parental or supervisory capacity for under 18s on site. This does not affect our legal duties to any attendee in respect of, or obligation to comply with, any
applicable laws including health and safety or licensing laws.
TICKETS AND WRISTBANDS
18. It is prohibited to resell tickets for the Event, except where resold using the official resale platform of the official ticket agent you purchased from, in accordance with the
relevant ticket agent’s resale terms and conditions.
19. Tickets purchased from unauthorised sources may be rendered invalid and admission refused. Only wristbands issued by the Event in exchange for a valid ticket are valid for
entry. The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.
20. Tickets must be exchanged for a wristband on first entry at a wristband exchange. No re-admission on tickets. Wristbands are strictly non-transferable and will be invalid if
removed, tampered with, transferred or resold. Wristbands must be worn at all times for the duration of the Event.
21. Tickets must be valid, presented in full according to the authorised agents delivery methods and not altered or tampered with.
22. Tickets for this Event, weekend campers will have their stand number on, this will be unique to your ticket.
23. If you have obtained this ticket in breach of these T&Cs and/or if you breach any of these T&Cs then your ticket/wristband will be void, and all rights conferred on you or
evidenced by such ticket/wristband, will be void. If you seek to gain entry to the Event using a void ticket or wristband then we reserve the right to refuse you entry or evict you
from the Event and you may be liable to legal action for trespass. Void tickets/wristbands are non-refundable.
24. Tickets/Wristbands cannot be used as part of any marketing, media or sales promotion, without Our prior written consent.
25. We will not issue duplicates for lost or stolen tickets or wristbands. Tickets & wristbands remain Our property until the Event closes.
SECURITY
26. We reserve the right to evict customers without refund, and/or refuse admission where the Eviction Policy is breached.
27. Any person suspected of carrying illegal items or carrying out illegal activity may be handed over to the Police, refused entry or evicted from the site without a refund.
28. Throwing gas, aerosol or similar canisters/containers on to fires is extremely dangerous and will lead to eviction.
29. Searching is a condition of entry. Please read rules in booklet provided on ticket purchase of prohibited items.
DAMAGE/LOSSES
30. We do not accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event - other than caused as a result of our
negligence. Attendance at this Event is at your own risk.
31. We may prosecute you if you cause damage to the site, the site infrastructure, or cause harm to any other person at the Event and/or site.
BANNED ITEMS
32. Banned from event - Animals (unless guide/hearing dogs), gas canisters (over 250ml), aerosols over 250ml, airhorns, fireworks/pyrotechnics, flares, glass, illegal
substances, drugs, ‘legal highs’ – this includes Nitrous Oxide and associated equipment including balloons, unidentified substances, unauthorised drones,
clothing/items with promote cultural appropriation, unauthorised trading goods, new psychoactive substances (NPS), illegal items,
glass jars/bottles/containers over 100ml such as perfume, laser equipment/pens, megaphones, blowtorches, sky or ‘Chinese’ lanterns, petrol burners,
sound systems, spray cans, unofficial tabards/high viz jackets, unauthorised marketing materials,
and anything that could be considered a weapon.
33. Generators with the exception of those fixed in campervans.
34. No unauthorised vehicles will be allowed anywhere on site.
35. No Alcohol brought in - plenty to purchase at event
36. Under 18’s are not permitted to purchase alcohol on site. A Challenge 25 policy will be in place for all alcohol sales on site. It is illegal for an over 18 to
purchase alcohol on the behalf of under 18s.
37. Anyone resisting the surrender of banned items or disregarding these conditions will face eviction*. Items that are surrendered or confiscated will not be returned.
38. No animals, other than guide or hearing dogs, are permitted on site.
39. Medication must be accompanied with a medical note.
FIRE AND SAFETY
40. Campfires are not permitted anywhere on site exception to provided fires by Mzanzi Festival.
41. The burning of plastics, bedding, tents, furniture etc. is not permitted anywhere on site.
42. Smoking is not permitted in enclosed public spaces or buildings.This includes e-cigs/vaping.
43. Excessive exposure to loud music may cause damage to your hearing.
44. Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
45. The use of drones or similar equipment for any reason is prohibited on or near the Event without Our written permission.
INFORMATION & NOTIFICATION – ALL MAZANZI FESTIVAL
46. MZANZI FESTIVAL- visit our Social media on https://www.facebook.com/share/m9284vrQHwiED61w/ or email us on mzanzifestival@gmail.com