Privacy Policy for NoSurf Music Festival


The event organizer, NoSurf Music Festival, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

NoSurf Privacy And Data Protection Policy

Effective Date: December 24th, 2023

Welcome to NoSurf Festival (“we,” “us,” or “our”). We are committed to protecting and respecting your privacy. This policy sets out how we collect, process, store, and share your personal data when you visit our event ticket shop, attend our events, or otherwise interact with us.

1. Information We Collect

We collect personal data when you:

  • Book tickets or buy associated products and services

  • Register for events or promotions

  • Contact us directly (by email, post, or telephone)

  • Interact with our event ticket shop or website

The personal information we may collect includes:

  • First and Last Name

  • Date of Birth (to verify age for 21+ events)

  • Phone Number

  • Email Address

  • Mailing Address

  • Gender

  • Payment information (processed via third-party ticketing providers)

  • Marketing preferences

  • Any other information you voluntarily provide

If you register other people for an event, you must ensure they are aware of this Privacy Policy and have consented to your sharing of their data. All personal data you provide must be true, complete, and accurate. If we suspect fraud or receive false information, we may record and investigate it.


2. Data We Automatically Collect

When you visit our event ticket shop or website, we (or third parties on our behalf) may automatically collect technical information about your device and browsing behavior, including:

  • Device ID

  • Browser type and operating system

  • Time zone and language settings

  • IP address

  • Browsing actions and patterns

We collect this information through cookies. See the “Cookies” section below for more details.

3. How We Use Your Information

We use your personal data to:

  • Process and manage ticket sales and event registrations

  • Verify your age and eligibility for entry

  • Communicate with you about your ticket, purchases, or event updates

  • Respond to your inquiries and provide customer support

  • Send you marketing communications (if you opt in)

  • Improve our events, services, and website

  • Comply with legal and regulatory obligations

We may also use your data for our legitimate interests, including dealing with service inquiries, enforcing agreements, preventing fraud, and auditing. We also collect, use, and share Aggregated Data (anonymous statistical or demographic information) to improve our services. Aggregated Data does not directly or indirectly identify you.

4. Marketing Communications

If you opt-in to receive marketing communications from us (such as newsletters, surveys, and information about future events), you consent to the processing of your data for that purpose. We retain a record of your consent. You can unsubscribe from marketing communications at any time by clicking “unsubscribe” in an email or contacting us at nosurf.fest@gmail.com. Please allow up to 5 business days for your request to take effect.


5. Sharing Your Information

We may share your data with trusted third parties, including:

  • Payment providers

  • Event ticketing platforms

  • Email and communication service providers

  • IT service providers

  • Accountants, auditors, and legal advisors

We may also disclose your personal data if required by law or as necessary to protect our rights, property, or safety. In the case of a merger, sale, or restructuring, your personal data may be transferred to the involved parties under confidentiality agreements.

6. International Data Transfers

Some of our service providers may be located outside the UK or European Economic Area (EEA). When transferring your personal data internationally, we ensure appropriate safeguards are in place to protect your information.

7. Cookies

Our event ticket shop uses cookies to:

  • Recognize you when you return

  • Personalize your settings and preferences

  • Improve site performance and analytics

We use Google Analytics to collect anonymous statistical data about visitor usage patterns. You can manage cookie settings in your browser. Please note that disabling cookies may impact your experience of our site.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. Payment information is encrypted using SSL technology. However, no system is completely secure. You are responsible for keeping any passwords confidential.

9. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you

  • Correct any inaccurate or incomplete data

  • Request the deletion of your personal data

  • Object to or restrict processing in certain circumstances

To exercise these rights, please contact us at nosurf.fest@gmail.com. We may charge an administrative fee if your request is manifestly unfounded or excessive. If you are based in the UK, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Retention of Data

We retain your personal data:

  • As long as you have an active account or registration with us

  • Until you opt out of marketing communications

  • For 6 months after your last ticket purchase or inquiry, to handle any follow-up questions

11. Third-Party Links

Our event ticket shop may contain links to external websites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a new effective date. Your continued use of our Services after any update constitutes acceptance of the updated policy.

Contact Information

NoSurf Festival

Email: nosurf.fest@gmail.com