The event organiser, OneRetreat Wellness, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
OneRetreat Wellness Limited | oneretreatwellness.co.uk
Last updated: March 2026
1. Who We Are
OneRetreat Wellness Limited ("we", "us", "our") is the data controller responsible for your personal data. We operate wellness festivals across the UK and sell tickets through our website at oneretreatwellness.co.uk
If you have any questions about this policy or how we handle your data, please contact us at: hello@onereatreatwellness.co.uk
2. What Data We Collect
We may collect and process the following personal data about you:
• Name
• Email address
• Postal address
• Telephone number
• Payment information (processed securely via Stripe - we do not store your card details)
• Browsing behaviour on our website (via Google Analytics)
• Any reviews, testimonials or other content you submit to us
• Photographs and video footage taken at our events
3. How We Collect Your Data
We collect your data in the following ways:
• Directly from you when you purchase a ticket via our website or Ticket Tailor
• When you sign up to receive our newsletter via Brevo
• Automatically via cookies and tracking technologies when you browse our website
• When you submit a review or contact us
• By capturing photographs and video at our events for marketing purposes
4. How We Use Your Data
4.1 Ticket Sales and Event Management
We use your name, email, address, telephone number and payment information to process your ticket purchase, confirm your booking, and manage your attendance at our events. The legal basis for this processing is the performance of a contract with you.
4.2 Marketing Communications
With your consent, we will use your email address to send you our newsletter and marketing communications about upcoming events, offers and news. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. The legal basis for this processing is your consent.
4.3 Website Analytics
We use Google Analytics to understand how visitors use our website, helping us improve your experience. This involves collecting anonymised browsing data. The legal basis is our legitimate interest in improving our services.
4.4 Event Photography and Video
We photograph and film our events for marketing and promotional purposes. By attending an event, you acknowledge that photographs and video footage may be taken and used in our promotional materials, social media channels and website. If you do not wish to be photographed, please inform a member of our team on arrival.
Where photographs are used in a way that could identify you, the legal basis is our legitimate interest in promoting our events, balanced against your rights. You have the right to object - see Section 8.
4.5 Legal Obligations
We may process your data where necessary to comply with a legal obligation, for example in relation to health and safety requirements at our events.
5. Sharing Your Data
We share your personal data with the following third-party service providers strictly to the extent necessary to deliver our services:
• Stripe - payment processing
• Ticket Tailor - ticketing platform
• Brevo - email marketing and newsletter distribution
• Google Analytics - website analytics
All third-party providers are required to handle your data securely and in accordance with applicable data protection law. We do not sell your personal data to third parties.
6. Data Storage and Retention
Your personal data is stored in the UK. We retain your data only for as long as necessary for the purposes set out in this policy, or as required by law. For transactional data relating to ticket purchases, we typically retain records for 6 years in accordance with our accounting obligations.
Marketing data is retained until you withdraw your consent or opt out. We will delete or anonymise your data upon request where we have no legal obligation to retain it.
7. Cookies
Our website uses cookies to improve your browsing experience and to collect analytics data via Google Analytics. Cookies are small text files placed on your device. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
For full details of the cookies we use, please refer to our Cookie Policy
8. Your Rights
Under UK data protection law (UK GDPR), you have the following rights:
• Right of access - to request a copy of the personal data we hold about you
• Right to rectification - to ask us to correct inaccurate or incomplete data
• Right to erasure - to request deletion of your data in certain circumstances
• Right to restrict processing - to ask us to limit how we use your data
• Right to data portability - to receive your data in a portable format
• Right to object - to object to processing based on legitimate interests, including direct marketing
• Rights relating to automated decision-making - we do not make solely automated decisions that significantly affect you
To exercise any of these rights, please contact us at hello@oneretreatwellness.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Payment data is processed via Stripe, which is PCI DSS compliant. However, no transmission over the internet is completely secure and we cannot guarantee the security of data transmitted to our website.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. Where changes are material, we will notify you by email or prominent notice on our website.
11. Contact Us
OneRetreat Wellness Limited
Email: hello@oneretreatwellness.co.uk
Website: oneretreatwellness.co.uk