The event organiser, On The Front Tours, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
We (On The Front Tours) are data controllers with respect to the personal data we process. We process your personal data in accordance with the EU General Data Protection Regulation (GDPR). The following information is a summary of our Privacy Policy, which you should read. In order to respond to an enquiry, administer and fulfil your booking or send you a brochure or other promotional material, we need to process your personal data. This data is likely to include names of persons travelling, contact details, passport information, travel insurance details, dietary information, emergency contact/next of kin details, credit/ debit card or other payment information and information in respect of any medical condition, disability or reduced mobility which may affect anyone travelling. If you wish to receive brochures or other promotional material from us, we will need your name and the contact details applicable to the form of communication you have consented to. For example, if you wish to receive information by e-mail, we will need your e-mail address. Personal data that concerns your health is a special category of personal data. Generally speaking, the processing of special categories of personal data requires your explicit consent, which we will ask for at the time you make your booking or your booking enquiry. Where you make a booking, appropriate personal data will be passed to the relevant suppliers of your chosen arrangements together with any other third party who needs this information so your tour can be provided. Suppliers are likely to include airlines, coach operators, hotels, ground agents, tour managers and guides, excursion and activity operators, travel insurance providers and credit card companies/banks. The information may also be provided to government / public authorities such as customs or immigration if required by them or as required by law. We may also make personal data available to other companies who provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services. Other than in relation to government / public authorities (over whom we have no control), we will take appropriate steps which are intended to ensure that anyone to whom we pass your personal data for any reason agrees to keep it secure, only uses it for the purposes of providing their services and does not collect any personal data from you in the course performing their services. Your personal data may be processed within Germany and/or any other country of the European Economic Area (EEA). We may also process personal data outside the EEA. Data protection laws may not be as strong outside the EEA as they are in the EEA. Personal data will not be transferred to a country outside the EEA unless the applicable conditions are complied with. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, which is appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures. We will only retain and use your personal data for marketing purposes where you have specifically consented to this or we are legally permitted to do so. We may send you e-mail marketing where we comply with the Privacy and Electronic Communications Regulations. Where you have previously requested or agreed to receive information about our travel services from us by post, we may continue to send you such information in the same way until you ask us not to (which you can do at any time by telephone, e-mail or post). You may provide your consent to receive marketing information from us by opting to receive marketing material either online or by telephone. You may also choose in what ways you are happy to receive communications from us. You may, for example, be happy to receive information and offers by post and e-mail but not by telephone. You can withdraw your consent to receiving marketing material or other communications from us, either generally or in any particular way, at any time by emailing us at info@onthefront.com. Alternatively, you can telephone us. You are entitled to ask us (by letter or e-mail) what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. No fee will be charged for responding to this request unless it is obviously unfounded or excessive or we have previously provided the same information. We promise to respond to your request without delay and, in any event, within 1 month unless the request is complex or you have made numerous requests, in which case we may be able to extend our response time by a further 2 months. If you believe any personal data we are holding is inaccurate, out of date or incomplete, please tell us by e-mail as soon as possible. We will rectify the problem within 1 month or within 3 months if the rectification request is complex. We will not process your personal data in a form that enables you to be personally identified for any longer than is necessary in order to fulfil the purpose for which it was originally collected or for any other legitimate business purpose. You can ask us to erase your personal data in certain circumstances, for example, where you have withdrawn your consent to further marketing material where the data in question has only been processed for this purpose. However, this is not always the case.