The event organiser, PIPER MAGIC, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
Introduction
This policy sets out how we collect, process, and hold your personal data if you visit our event ticket shop or otherwise provide personal data to us. We are The Assembly - Piper Magic, located at PO BOX 46 Rochedale QLD 4123, Australia. We are the data controller of your personal data.
This policy affects your legal rights and obligations, so please read it carefully. If you have any questions, please contact us at hello@pipermagic.com.au.
Personal data we collect
We collect, process, store, and use personal data when you book a ticket and purchase any associated products or services for an event. This includes your name, address, email address, and payment information. If you provide personal data about other people when registering them for an event, you confirm that you have informed them about this privacy policy and obtained any necessary consent.
All personal data you provide must be accurate and complete. If you provide false or misleading data and we suspect fraud, we will record this.
You do not need to provide personal data to simply browse our event ticket shop. However, we may still collect certain data as outlined in the Data we automatically collect section below.
If you contact us by email or post, we may keep a record of the correspondence and may also record phone calls for training and security purposes.
Data we automatically collect
When you visit our event ticket shop, we (or third parties acting on our behalf) may collect and store information about your device and browsing activity. This includes:
- Device Information: Unique device ID, type of device, browser, and operating system.
- Preferences & Settings: Time zone, language, and other preferences.
- Browsing Data: Statistical data on site usage and interaction.
We collect this information using cookies in accordance with the Cookies section below and use it anonymously to improve our website, events, and services.
Marketing Communications
It is in our legitimate interests to use your personal data to send marketing communications, including newsletters, blog updates, surveys, and details about new events.
You can opt out of marketing communications at any time by emailing hello@pipermagic.com.au or clicking “unsubscribe” in any email. It may take up to 5 business days for your preferences to be updated. We will retain your personal data for marketing purposes until you opt out.
Lawful processing of your personal data
We process your personal data to fulfill our contract with you, including:
- Providing tickets and event-related services.
- Contacting you with event information and updates.
- Handling customer inquiries and complaints.
We may also process your data for legitimate business interests, such as fraud prevention, regulatory compliance, and internal audits.
Who do we share your data with?
We may share your personal data with service providers who assist with ticketing, payments, email communications, IT services, legal, and accounting support. These providers process your data only under our instructions.
Under Australian law, we may disclose your personal data if required for legal or regulatory purposes, such as fraud prevention or protecting the rights, property, or safety of others.
In the case of a business sale, merger, or restructuring, your personal data may be transferred to the new entity.
Where we hold and process your personal data
Your personal data may be stored or transferred outside of Australia if our service providers (such as cloud storage or payment processors) operate internationally. We only transfer data to organisations that provide adequate safeguards in compliance with Australian privacy laws.
Cookies
Cookies are small text files that store information on your device. We use cookies to:
- Recognise you when you return to our ticket shop.
- Personalise your browsing experience.
- Monitor site performance using Google Analytics.
You can manage or disable cookies in your browser settings, but doing so may affect website functionality.
Security
We implement appropriate technical and organisational measures to protect your personal data. This includes secure servers and SSL encryption for payment transactions.
If you create an account with us, you are responsible for keeping your password secure.
While we take reasonable steps to protect your data, no system is completely secure. By using our services, you acknowledge this risk.
Your rights
You have the right to:
- Request access to the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request data deletion.
To exercise your rights, contact us at hello@pipermagic.com.au. We may charge a fee for excessive or unfounded requests.
If you have any complaints about how we handle your data, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Retention
- If you create an account, we retain your personal data until you close it.
- If you receive marketing communications, we retain your data until you opt out.
- If you purchase a ticket or contact us, we retain your data for 6 months after the last interaction for customer service purposes.
Links to other websites
Our event ticket shop may contain links to external sites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
General
If any part of this policy is deemed invalid or unenforceable, the remaining provisions will remain in effect.
This policy is governed by Australian law, and any disputes will be resolved in Australian courts.
We may update this policy periodically. Your continued use of our ticket shop after changes take effect constitutes acceptance of the new terms.