The event organiser, Plumleys Plant & Garden Centre Ltd, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Privacy Policy

Last updated: 22 September 2026

Plumleys Plant and Garden Centre Ltd is committed to protecting your privacy and handling your personal information fairly, securely and transparently.

This privacy policy explains how we collect and use your personal information when you visit Plumleys, contact us, use our website, book an event or workshop, or subscribe to receive news and offers from us.

1. Who we are

Plumleys Plant and Garden Centre Ltd is the data controller responsible for your personal information.

Company name: Plumleys Plant and Garden Centre Ltd
Company number: 10854527
Address: Plumley Moor Road, Plumley, Knutsford, Cheshire, WA16 9SD
Telephone: 01565 722315
Email: info@visitplumleys.co.uk
Website: www.visitplumleys.co.uk

2. Information we may collect

Depending on how you interact with us, we may collect:

Your name, address, telephone number and email address.
Information relating to event or workshop bookings.
The names of other people included in your booking.
Dietary requirements, food allergies, intolerances or accessibility requirements that you choose to provide.
Payment and transaction details. We do not receive or store your complete payment-card details.
Your communication and marketing preferences.
Information contained in enquiries, feedback, competition entries or correspondence.
Technical information collected when you use our website, such as your IP address, browser type and cookie information.
CCTV images captured while you are visiting our premises.

If you make a booking on behalf of another person, you must ensure that you have their permission to provide their information to us and that they have had an opportunity to read this privacy policy.

3. How we use your information

We may use your personal information to:

Process and manage purchases, bookings, tickets, cancellations and refunds.
Send booking confirmations and important information about an event or workshop.
Make appropriate catering and accessibility arrangements.
Respond to enquiries, complaints and requests.
Provide customer service.
Administer competitions and promotions.
Keep appropriate financial, tax and business records.
Protect our customers, employees, premises and property.
Prevent or investigate fraud, theft and other unlawful activity.
Send marketing communications where you have agreed to receive them.
Improve our services, website, events and customer experience.
Meet our legal and regulatory obligations.

4. Our lawful bases

We process personal information only when we have a lawful reason to do so. Depending on the circumstances, we may rely on:

Contract: where processing is necessary to sell you a product, administer a booking or provide a service you have requested.
Legal obligation: where we must keep information or disclose it to comply with the law.
Legitimate interests: where processing is necessary for the reasonable operation, security and improvement of our business, provided your rights do not override those interests.
Consent: where you have actively agreed to a particular use, including optional marketing communications.

You may withdraw your consent at any time, although this will not affect processing that took place before consent was withdrawn.

5. Dietary, allergy and accessibility information

Information concerning an allergy, intolerance, disability or health condition may be classed as special-category personal data and requires additional protection.

We collect this information only when it is necessary to help us make appropriate and safe arrangements for an event or visit. We rely on your explicit consent to process it.

Providing this information is optional. However, if you choose not to provide relevant information, we may be unable to make particular catering or accessibility arrangements.

This information will be available only to members of staff and relevant catering or event providers who need it to make the requested arrangements. It will not be used for marketing.

6. Event bookings and payments

We use Ticket Tailor to manage online event and workshop bookings. When you book through Ticket Tailor, your information is collected on our behalf. Plumleys remains responsible as the data controller, while Ticket Tailor acts as our data processor.

Payments may be processed securely by Stripe or another payment provider offered during checkout. Payment providers process your information under their own privacy policies. Plumleys does not receive or store your complete payment-card details.

7. Marketing communications

We will send marketing emails or messages only where we have your consent or another lawful basis for doing so.

Agreeing to receive marketing is optional and is not a condition of purchasing a ticket, product or service.

You can unsubscribe at any time by:

Clicking the unsubscribe link in a marketing email;
Contacting us at info@visitplumleys.co.uk; or
Telephoning us on 01565 722315.

We will still send essential service messages, such as booking confirmations, event changes or safety information, where necessary.

8. Who we share information with

We may share relevant personal information with trusted service providers, including:

Ticket Tailor, for ticketing and event administration.
Stripe or other authorised payment providers.
Website, email, IT and data-storage providers.
Caterers, workshop leaders or event partners where necessary to deliver an event.
Professional advisers, including accountants, insurers and legal advisers.
Law-enforcement agencies, regulators, courts or other authorities where required by law.
Emergency services where sharing information is necessary to protect someone’s life or safety.

We require service providers to protect personal information and use it only for the agreed purpose.

We do not sell your personal information.

9. International transfers

Some service providers may process or store information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure that appropriate legal safeguards are in place.

10. How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected, including any legal, accounting or reporting requirements.

As a general guide:

Financial and transaction records may be retained for up to six years after the end of the relevant financial year.
Event-booking records may be kept for up to six years where required for contractual, accounting or legal purposes.
Dietary, allergy and accessibility information will normally be deleted within 30 days after the event, unless an incident, complaint or legal requirement means that it must be retained for longer.
General enquiries may be kept for up to 12 months after the enquiry has been resolved.
Marketing information will be kept until you unsubscribe or withdraw your consent.
CCTV recordings will normally be retained for no longer than 30 days unless required to investigate an incident or comply with a legal obligation.

11. Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

Access is limited to employees and trusted service providers who need the information for legitimate business purposes.

12. Your rights

Depending on the circumstances, you may have the right to:

Be informed about how we use your information.
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your information.
Ask us to restrict how we use your information.
Object to certain uses of your information.
Receive certain information in a portable format.
Withdraw consent at any time.
Complain to the Information Commissioner’s Office.

Some rights are subject to legal limitations and may not apply in every situation.

To exercise your rights, please contact us at info@visitplumleys.co.uk.

13. Children’s information

Where an event is intended for children, booking information should normally be provided by a parent or legal guardian.

We collect only the information reasonably required to administer the booking, provide the event safely and contact the responsible adult when necessary.

14. Cookies

Our website and ticketing pages may use cookies and similar technologies to operate correctly, remember preferences, understand website use and support relevant features.

Where required, you will be asked for consent before optional cookies are placed on your device. You can also control cookies through your browser settings.

15. Complaints

If you have concerns about how we use your information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

16. Changes to this policy

We may update this privacy policy occasionally to reflect changes to our services, business practices or legal responsibilities.

The latest version will be displayed on our website or Ticket Tailor box office, together with the date it was last updated.