The event organiser, Porter Press International Ltd, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
YOUR CUSTOMER DATA PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or book for one of our Porter Press International Ltd events using online ticket site ‘Ticket Tailor’. We are the data controller of your personal data.
PERSONAL DATA WE COLLECT
We collect, process, store and use personal data when you book a ticket for an event. The data will include your name, address and email address together with payment information. If you register other people for the Festival, we may also collect information about them. You agree that you have notified and have had consent of any other person whose personal data you provide to us.
DATA WE AUTOMATICALLY COLLECT
When you visit our event ticket shop ‘Ticket Tailor’, we, or third parties on our behalf, automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect this information using cookies in accordance with the Cookie section of this policy and this information is used on an anonymous basis to improve the ticket shop, our event and the services we provide for analytical and research purposes.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any event bookings placed through the Site (including processing your payment information and providing you with tickets and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
COOKIES
A cookie is a small text file containing a unique identification number that is transferred via your browser from a website to your computer hard drive. The cookie identifies your browser but will not pass on personal data about the user, such as name and/or address. This information is used by the website to help improve its services.
Our event ticket shop uses cookies in order for us to be able to recognise when you return and to help you to personalise your preferences. You can change your browser cookie settings or reject selected cookies. Please note: some cookies are essential to the operation of the website and therefore the site will not function if these cookies are disabled.
Google Analytics is used on Ticket Tailor to enable us to see anonymous information detailing visits and reports of our visitors. If you do not agree to the use of Google Analytics on this site, please disable persistent cookies and it will prevent Google Analytics from collecting information.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Ticket Tailor as our online ticket shop. Please see the Ticket Tailor privacy policy for information on how they process your data.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example if you make a booking through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe, including to Canada and the United States. We shall only transfer your personal data to organisations that comply with the appropriate data regulations.
DATA RETENTION
When you place an order, Porter Press International Limited will maintain your booking information for our records for 24 months.
Ticket Tailor will keep your Personal Data for no longer than reasonably necessary and will be deleted after one (1) year. Please see Ticket Tailor privacy policy for information on their data retention.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail to louise@porterpress.co.uk or by post at the following address:
Porter Press International
Data Protection Department
Hilltop Farm
Knighton-on-Teme
Tenbury Wells
Worcestershire
WR15 8LY
United Kingdom