Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
At Protect Our Winters UK (POW UK), we’re committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or by writing to Protect Our Winters UK, 13/3 Clarendon Crescent, Edinburgh, EH4 1PU.
POW UK’s mission is to change the narrative on climate change, educating and empowering passionate individuals to take simple and rewarding actions, which will in turn create consumer and corporate pressure for sustainable products and investments. POW UK is a registered charity (no. SC047595). The registered address is 13/3 Clarendon Crescent, Edinburgh, EH4 1PU. POW UK is part of the wider network of Protect Our Winters International, a group of charities world wide to co-ordinate climate change activism on national and international levels.
We obtain information about you when you use our website, for example, when you contact us, to make a donation or if you register to receive our newsletter. We obtain information about you when you book one of our events through TicketTailor.
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you make a donation or payment online your card information is not held by us; it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
We may use your information to:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. We will contact you every three years to obtain continued consent to receive communications from us.
We use MailChimp to manage our e-mail lists and communications. MailChimp are an industry leader in e-mail communications, however they have no access to your data. Your data remains solely accessible by POW UK.
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the POW UK Network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do to protect our winters and our exciting products and services, then you can opt out of our communications by changing your preferences by clicking on the link in every e-mail we send. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by clicking on the update link on any e-mail or writing to us at Protect Our Winters UK, 13/3 Clarendon Crescent, Edinburgh, EH4 1PU. or e-mailing firstname.lastname@example.org
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please update your preferences here or write to us at: Protect Our Winters UK, 13/3 Clarendon Crescent, Edinburgh, EH4 1PU.
You have the right to ask for a copy of the information POW UK hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.
Security precautions in place to protect the loss, misuse or alteration of your information.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in the URL bar on browsers such as Safari and Google Chrome. Non-sensitive details (your email address etc.) may be transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and attempt to force SSL on all of our pages, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
Local storage is a little known means of storing data. Cookies are normally used to store user data, however there are occasions where we use local storage to remember certain things on your device, specifically, we use local storage to remember your Google Analytics ID. This is a unique and random value assigned to you by Google Analytics and does not contain any identifying information. It enables us to tie sessions together in order to better understand our website usage and provide a more comprehensive view to improve our site and message.
We are concerned to protect the privacy of children aged 18 or under. If you are aged 18 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information. We are also unable to accept volunteers under the age of 18 due to the remote and devolved nature of our team.
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers, or servers we use to process your data even if the data aren’t permanently stored on the servers, are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
We keep this Policy under regular review. This Policy was last updated on the 11th of July 2019.