Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
Who are we?
The information we collect from you through our events
When you sign up and/or buy tickets for an event, we collect personal information from you, as well as any emails that you send us. Publishing Scotland is the sole owner of the information collected on this site. We will not sell, share or rent this information to others. The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. When you buy a ticket from us your card information is not held by us, it is collected by our third-party payment processors, Ticket Tailor, https://www.tickettailor.com/. Publishing Scotland does not store any credit card or banking details on our website. Where sensitive information like credit card details or financial information is transmitted, it is done so using SSL encryption.
What we do with your personal information when you sign up to an event
The information that you send us is used by us to answer queries, and give you further information on the event. For the purposes of analysing our website usage, website data is stored in log files and can be used for aggregated and statistical reporting but is not attributed to you as an individual. If you have given us express permission to do so, we may use your information to email you with newsletters and programme updates from Publishing Scotland and /or BooksfromScotland,com. We may also contact you to send you feedback requests to help us improve our services to you and where we have a legitimate interest to do so – for instance, if you have attended an event and we are seeking your views about the event.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
The lawful basis for processing your information
We will use your personal data where we have your consent (for example, signing up to our email bulletins) or because we need to use it to fulfil our contract with you (for example, you have booked tickets with us).
We use several legal bases for processing your personal information including ‘legitimate interest’. Legitimate interest means we may process your information if we have a genuine and legitimate reason and it is not harming your rights and interests. It applies to us using your data in a in a way you would reasonably expect and that has a minimal privacy impact.
If you book a ticket to one of our events, we may use your data to send you useful information relating to that event. Before we use your personal data in this way, we will balance our legitimate interests against your rights and freedoms.
You have the right to:
Publishing Scotland tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'subject access request'. If we do hold information about you we will:
If you would like a copy of some or all of your information please email us at firstname.lastname@example.org or write to us at the following address:
Publishing Scotland, Scott House, 10 South St Andrew Street, Edinburgh EH2 2AZ
You are entitled to have personal data rectified if it is inaccurate or incomplete. We will respond within one month of your request.
You may request the deletion or removal of personal data where there is no compelling reason for its continued processing, and/or to prevent processing in specific circumstances:
Retaining your information
We will only keep your personal data for as long as is reasonable and necessary. Some retention periods will be determined by legal or professional guidelines and others by our internal policies. For most digital events, the data will not be held for more than 6 months. At the end of a retention period we will review and delete data as required.
Complaints or queries
Publishing Scotland tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
If you want to make a complaint about the way we have processed your personal information, you can contact the statutory body which oversees data protection law - www.ico.org.uk/concerns.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in few cases some of our website features may not function as a result.
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How to contact us