Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
The Reindeer Lodge is committed to protecting your privacy and security. How and why we use your personal information is set out in this policy so you are informed and in control of your data.
The Reindeer Lodge will ask customers to “opt-in” for any marketing communications to comply with the General Data Protection Regulation 2018.
You can decide not to receive communications or change how we contact you at any time. If you have any questions about this policy or how we use your personal data please email email@example.com or write to Reindeer Lodge Ltd. Black Meadows, Leeswood, Mold, CH7 4SQ.
We will never sell or share your personal data.
We may collect information from social media where you have given us permission to do so, or if you post on one of our social media pages.
We use your personal Information for the purpose of fulfilling your booking and communicating with customers to promote the Reindeer Lodge. This includes keeping you up to date with our news, updates, offers and events.
The Reindeer Lodge and our ticketing and payment processing providers employ a variety of physical and technical measures to keep your data safe and to prevent unauthorised access to, or use or disclosure of your personal information. Of course, we cannot guarantee the security of your home computer or the internet, and any online communications (e.g. information provided by email or our website) are at the user’s own risk.
Our site has CCTV and you may be recorded when you visit. CCTV is there to help provide security and to protect both you and the Reindeer Lodge. CCTV will only be viewed when necessary (e.g. to detect or prevent crime) and footage is only stored temporarily. Unless it is flagged for review CCTV will be recorded over. Reindeer Lodge complies with the Information Commissioner’s Office CCTV Code of Practice, and we put up notices so you know when CCTV is in use.
The Reindeer Lodge will hold images of you during your visit to us that are taken by our photographers for the purpose of retail sales to yourself only. Your images will not be shared or sold to anyone else. Images are stored on photographic equipment for the duration of the event to enable you to purchase your photographs from the Reindeer Lodge. All images are deleted within 60-days after the event.
Reindeer Lodge is based in the UK and we store our data within the European Union. We will only use and store information for so long as it is required for the purposes it was collected for. How long information will be stored for depends on the information in question and what it is being used for. For example, if you ask us not to send you marketing emails, we will stop storing your emails for marketing purposes (though we’ll keep a record of your preference not to be emailed). We continually review what information we hold and delete what is no longer required. We never store payment card information.
Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
You can complain to the Reindeer Lodge directly by using the details set out above. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK. Details of how to do this can be found at www.ico.org.uk