Privacy Policy for Rock Choir LTD

The event organiser, Rock Choir LTD, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Privacy Policy – Ticket Sales via Ticket Tailor

Effective Date: 05/06/2025
Last Updated: 05/06/2025

At Rock Choir Ltd, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and share your information when you purchase tickets to our events via Ticket Tailor, our third-party ticketing provider.

1. Who We Are

Rock Choir Ltd
Registered address: Unit 7 Hurlands Business Centre, Hurlands Close, Farnham, Surrey, GU9 9JE
Email: office@rockchoir.com
ICO Registration No.: ZA394553

We act as a data controller in relation to the personal data we receive from Ticket Tailor when you purchase a ticket to one of our events.

2. What Data We Receive from Ticket Tailor

When you purchase tickets through Ticket Tailor, they collect data on our behalf, including:

• Your name and email address
• Your billing information (excluding full payment card details, which we never see)
• Details of your booking (e.g. event name, ticket quantity, preferences or access needs if collected)
• Any optional information you submit via forms or custom questions

For more information on how Ticket Tailor collects and processes your data, please refer to their own Privacy Policy.

3. How We Use Your Data

We only use your personal data for purposes directly related to your booking and attendance, including:

• Managing event attendance and entry
• Sending your ticket and confirmation
• Sending essential event updates (e.g. changes to time, venue, or cancellation)
• Responding to queries or customer service requests
• For safety, insurance, or legal purposes where applicable

4. Lawful Basis for Processing

Under the UK GDPR, the legal bases we rely on to process your data are:

5. Who We Share Your Data With

We do not sell or trade your data. We may share data with:

• Ticket Tailor (as a data processor and service provider)
• Venues or event partners, but only where necessary for entry, safety, or access arrangements
• Email service providers to send updates or confirmations
• Regulatory or legal authorities, if required by law

6. How Long We Keep Your Data

We retain your data for no longer than necessary, typically:

• For up to 6 years for accounting and legal purposes (in line with HMRC guidance)
• For up to 12 months for general event management and queries
• Marketing data is kept only as long as you remain subscribed

7. Your Rights Under UK GDPR

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict how we process your data
• Withdraw consent (e.g. for marketing)
• Lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk

To exercise any of these rights, please email us at office@rockchoir.com

8. Data Security

We and our service providers implement appropriate technical and organisational measures to protect your data, including encryption and access controls. Only authorised personnel have access to attendee information.

9. Third-Party Platforms

Your data is initially collected and processed by Ticket Tailor, which has its own privacy and cookie policies. This policy only covers how Rock Choir Ltd uses the data provided by Ticket Tailor.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website or included in your event communication.

11. Contact Us

For questions about this policy or to exercise your rights, please contact:

Rock Choir Ltd
Email: office@rockchoir.com
ICO Registration No.: ZA394553