The event organiser, The Sand Cider Festival, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
1. Introduction
This privacy policy sets out how we collect, process, and hold your personal data when you visit our event ticket shop or otherwise provide personal information to us.
We are Ashgrove Farm Produce Ltd, based at Ashgrove Farm, Sand, Wedmore BS28 4XF, and we are the data controller for the purposes of UK data protection law.
This policy affects your legal rights and obligations, so please read it carefully. If you have any questions, contact us at thesandciderfestival@gmail.com or call 01934 712662.
2. Personal Data We Collect
We collect, process, store, and use personal data when you book tickets or purchase associated products and services for our events. This may include:
- Your name, address, and email address
- Payment information
- Personal data of other individuals you register (with their consent)
You confirm that all personal data provided is true, complete, and accurate. If we detect or suspect fraud based on false information, we will record this accordingly.
You are not required to provide personal data simply to browse our ticket shop. However, we may still collect some information as described in the next section.
If you contact us via email, post, or telephone, we may keep a record of the correspondence and any telephone calls for administrative purposes.
3. Data We Automatically Collect
When you visit our ticket shop, we (or third parties acting on our behalf) may automatically collect information about your device and browsing activity. This may include:
- Device ID and type
- Browser type and operating system
- Time zone, language, and preference settings
- Statistical data about usage patterns
We collect this data using cookies (see Section 8) and use it anonymously for analytics and service improvement.
4. Marketing Communications
If you opt in to receive marketing emails, we will process your data to send updates such as newsletters, surveys, or information about upcoming events. We retain a record of your consent.
You can opt out at any time by:
- Clicking "unsubscribe" in any marketing email
- Contacting us at thesandciderfestival@gmail.com
Please allow up to five working days for your preferences to update.
5. Lawful Processing of Your Data
We process your personal data to:
- Fulfil our contract with you (e.g., delivering tickets and event updates)
- Handle your questions, comments, or complaints
We may also process your data based on our legitimate interests, including:
- Customer service
- Regulatory compliance (e.g., anti-money laundering)
- Internal audits
- Policy updates and communications
6. Data Sharing
We may share your data with service providers, contractors, and agents performing functions on our behalf, such as:
- Payment processors
- Ticketing platforms
- Email communication tools
- IT services, accountants, auditors, and legal advisors
We may also disclose data:
- To comply with legal obligations or regulatory requirements
- To protect the rights, property, or safety of third parties
- As part of a business merger, sale, or acquisition
7. Data Storage & International Transfers
Your data may be transferred outside the UK or EU (e.g., if our email servers are based abroad). We only transfer data to organisations that provide adequate safeguards.
8. Cookies
A cookie is a small text file stored on your device. It helps websites recognise repeat visitors and personalise preferences.
Our ticket shop uses cookies to enhance functionality and user experience. You can disable cookies in your browser, but the site may not operate as intended.
We also use Google Analytics to anonymously track usage. Persistent cookies may be stored on your device for this purpose. You can disable these via browser settings.
9. Security
We take reasonable technical and organisational measures to secure your personal data, including encrypted SSL transactions and secure servers.
However, no system is completely secure. We cannot guarantee absolute protection against unauthorised access or breaches.
If you are provided with a password, you are responsible for keeping it confidential.
10. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate or incomplete data
- Request deletion of your personal data
To exercise your rights, contact us at thesandciderfestival@gmail.com. We reserve the right to charge a reasonable fee if your request is manifestly unfounded or excessive.
11. External Links
Our ticket shop may include links to external websites. We do not control those sites and are not responsible for their privacy practices. You should read their privacy policies separately.
12. Data Retention
We retain data:
- Until account closure (if you register with us)
- Until you opt out of marketing communications
- For 6 months following event participation or general enquiries
13. General
If any part of this policy is found to be invalid or unenforceable, the remainder shall remain in full force.
This policy is governed by the laws of England and Wales. By using our ticket shop, you agree to submit to the exclusive jurisdiction of the English courts.
We may update this policy from time to time. Continued use of our services after changes take effect constitutes acceptance of those changes.