Privacy Policy for Saunaverse Events Ltd


The event organiser, Saunaverse Events Ltd, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

SAUNAVERSE EVENTS LTD

PRIVACY POLICY

Last updated: February 2026

1. Introduction

This Privacy Policy explains how Saunaverse Events Ltd (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you:

  • purchase tickets
  • attend our events
  • visit our ticket shop or website
  • contact us
  • sign up to marketing

We are the data controller for the purposes of UK data protection law.

Company details:
Saunaverse Events Ltd
11 Millbank, Oxford, OX2 0HJ
Email: info@saunaverse.co.uk

Please read this policy carefully as it affects your legal rights.

2. Personal Data We Collect

We may collect and process the following personal data:

Information you provide directly

  • name
  • email address
  • billing address
  • phone number (if provided)
  • ticket purchase details
  • payment information (processed securely via our payment providers)
  • accessibility or special requirements (if voluntarily provided)
  • communications you send to us

If you provide personal data about another attendee, you confirm you have informed them of this Privacy Policy and, where required, obtained their permission.

All information you provide must be accurate and up to date.

3. Data We Automatically Collect

When you use our ticket shop or website, we (and our service providers) may automatically collect:

  • device type and identifiers
  • browser type
  • operating system
  • IP address
  • time zone and language
  • browsing behaviour and page interactions

This is collected via cookies and similar technologies for analytics, security and service improvement.

Where required by law, we will request your consent to non-essential cookies.

4. Photography and Filming at Events

Photography, filming and audio recording may take place at our events for promotional and marketing purposes.

Where individuals are identifiable in imagery, this may constitute personal data. We rely on our legitimate interests to promote and document our events.

If you prefer not to be featured in identifiable close-up media, please notify staff at the event and we will use reasonable efforts to accommodate your request. Please note that we cannot guarantee removal from incidental crowd footage.

5. How We Use Your Personal Data (Lawful Bases)

Under UK GDPR we must have a lawful basis. We use your data as follows:

Contract performance

To:

  • process ticket purchases
  • deliver events and services
  • send essential event information
  • provide customer support

Legitimate interests

To:

  • operate and improve our events and services
  • manage customer enquiries
  • maintain event safety and security
  • prevent fraud
  • undertake limited event photography/filming for promotion
  • keep appropriate business records

We only rely on legitimate interests where your rights do not override ours.

Consent

Where you opt in, to:

  • send marketing emails
  • place non-essential cookies

You can withdraw consent at any time.

Legal obligations

To comply with applicable laws, regulations or legal processes.

6. Marketing Communications

If you opt in to receive marketing, we may send you:

  • newsletters
  • event announcements
  • offers and promotions
  • surveys

You can unsubscribe at any time by:

  • clicking the unsubscribe link in emails, or
  • contacting info@saunaverse.co.uk

We will retain a suppression record to ensure we respect your preferences.

7. Who We Share Your Data With

We may share your personal data with trusted service providers acting on our instructions, including:

  • ticketing platform providers (e.g. Ticket Tailor)
  • payment processors
  • email marketing providers
  • IT and hosting providers
  • professional advisers (accountants, lawyers, auditors)
  • event delivery partners where necessary

We require all processors to respect the security of your data.

We may also disclose data where required by law or in connection with a business sale or restructuring.

8. International Transfers

Some of our service providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard Contractual Clauses
  • or other lawful transfer mechanisms

9. Cookies

Our website and ticket shop use cookies and similar technologies.

We use cookies to:

  • remember your preferences
  • operate the ticket shop
  • analyse site usage (e.g. Google Analytics)
  • improve our services

You can control cookies via your browser settings. Where legally required, we will request consent for non-essential cookies.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption and secure hosting.

However, no system is completely secure and we cannot guarantee absolute security.

You are responsible for keeping any account credentials confidential.

11. Data Retention

We retain personal data only for as long as necessary.

Typical retention periods:

  • Ticket purchase records: up to 6 years (legal/accounting purposes)
  • Customer service enquiries: up to 24 months
  • Marketing data: until you unsubscribe (plus suppression record)
  • Analytics data: typically up to 26 months

We may retain data longer where required by law or to resolve disputes.

12. Your Rights

Under UK GDPR you have the right to:

  • access your personal data
  • correct inaccurate data
  • request erasure
  • restrict processing
  • object to processing based on legitimate interests
  • data portability (where applicable)
  • withdraw consent at any time

To exercise your rights, contact: info@saunaverse.co.uk

We may request proof of identity.

You also have the right to complain to the UK Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

13. Third-Party Links

Our website or ticket shop may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

Saunaverse Events Ltd
11 Millbank, Oxford, OX2 0HJ
Email: info@saunaverse.co.uk