Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
Slapstick Picnic is a trading name of Peculius Stage LTD (Registered Company Number: 07358304).
At Peculius Stage LTD, your personal privacy is important to us. This notice explains how we collect, store, manage, process, and protect your personal information. It lets you know the types of information we might hold, how and where we’ll use it once it’s been collected and how we will keep it safe. We’ll always aim to be very clear when we ask you to share any information with us and won’t do anything with it that is unexpected.
Sharing your information is not compulsory but providing us with certain pieces of data will help us to give you the best possible service we can.
If you want to contact us about this privacy notice or anything to do with your data at Peculius Stage LTD, you can contact us by:
How We Collect Personal Information
We’ll collect information from you in several different ways. Most of the information comes directly from you and with your consent when you buy a ticket on the website, in person or over the phone. We also gather some information when you browse our website, answer a survey, or email us with feedback.
We will always make it clear what data we are collecting from you during these transactions.
Sometimes we may be given your information from third parties, such as other cultural organisations, venues, or co-producers who have asked your permission to share your data.
If your data is provided to us by another person because they feel you may be interested in our work (for example a recommendation by a friend) or from a publicly accessible source (such as a website), we will contact you to tell you where we obtained the information.
The following data and information may also be collected automatically when you visit our website:
Depending on your own privacy settings you may give us permission to access information from your social media apps.
We may also capture your image in photography or in the video recording of a production or special event.
The Types of Personal Information We Collect
We only collect personal information that is essential to our operation as a business and which allows us to fulfil our obligations to our customers, provide good customer service; maintain our records and accounts and to develop and promote our work, on and off stage.
Most of the information we collect is obtained directly from you and may include:
If you are a participant in one of our workshops or productions we may also collect:
Sensitive Personal Information
On occasion we may collect sensitive classes of information. Examples of this might include a disability or the racial or ethnic origin of a person. This data is only collected with the explicit consent of the individual.
If you have a disability we may also process information which will help us make sure that you have the best experience possible when attending one of our shows or workshops, this could include:
Where this data is processed for purposes of monitoring and reporting it is always done so anonymously.
How We Use Personal Information
The information we collect about you helps us to provide you with the best service we can; to better understand what you need from us, and to make sure you don’t miss out on information about our new productions, events and special offers.
We process personal information to fulfil a contract with you (e.g. to provide you with a ticket for one of our plays), where we have your consent to do so, where we are legally obliged to and where there is a legitimate interest. For example, we may use your information to:
How We Manage and Protect Personal Information
We will never share your personal information with any third parties for marketing purposes without your prior consent. We will never sell, rent or trade your personal information.
We protect all the personal information we collect. Any collected data is password-protected and stored as encrypted files in secure storage servers.
To fulfil our contract with you it’s sometimes necessary for third party providers to have access to your data so that they can perform services on our behalf (for example, Stripe processes all card payments for us, we use Mailchimp to send out email information).
We’ll only keep information for a maximum of 26 months for the purposes set out in this notice and to fulfil our legal obligations. We’ll never keep more information than we need.
We may need to share personal information with:
Service providers who work on our behalf for the fulfilment of a contract we enter into with you, for example processing card payments, mailing houses, marketing agencies, database services, website hosting or email delivery services.
Research companies who help us to understand our audience to enable us to improve our service.
The police or a regulatory or government authority investigating illegal activities.
Anyone who provides a service on our behalf will enter into an agreement with us and will meet our data security standards. They will only use your data for the clearly defined service that they are providing.
Some of the services on offer on our website use servers that are located outside the European Economic Area (EEA), this means that the personal information you provide could be transferred to countries outside the EEA, for example we may transfer your data to the USA via organisations such as Mailchimp. If your personal information is transferred outside of the EEA in this way, we will take steps to ensure that your privacy rights are protected as outlined here.
Although we will do our best to protect your personal data, we cannot guarantee the security of the data you transmit to our site as no transmission over the internet is 100% secure; any transmission of your data to us is therefore at your own risk.
Every mailing list email you get from us will include details about how to change your communications preferences and how to unsubscribe from future communications. If you ask us to stop sending you direct marketing communications, we will; you can change your preferences at any time.
You have the right to ask us to amend or stop how we use your personal information including for marketing purposes. You can do this by phoning, emailing, or in writing using the contact details below.
You have the right to get the information we hold on you corrected. If you have any concern about the accuracy of your personal data, please let us know using the details below.
You have the right to be forgotten; if you would like us to remove the personal information we hold about you, please contact us using the details below.
You can request details of personal information that we hold about you by contacting us and providing a description of the information you would like to see, together with proof of your identity.
It is easy to access and amend the personal information that we hold on you. You can do this over the phone, via email, or in writing using the following details;
You have the right to lodge a complaint with The Information Commissioner’s Office.
Further Information and updates to this notice
The slapstickpicnic.com website is owned and operated by Peculius stage LTD (Registered Company: 07358304). For the purpose of the Data Protection Act 1998 and EU GDPR the data controller is Peculius Stage LTD, 9 St Luke’s Drive, Orrell, Wigan, WN5 7AU.
This notice was updated on 25 May 2018. It may be necessary to update it from time to time to reflect changes to our business operations or to legislation. Updates will be posted on this page – please check back from time to time. We may also inform you directly of any changes.
Further information on data protection regulations and laws can be found here: