The event organiser, SmileEvents, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
SmileEvents Privacy Policy
Effective Date: 1st October 2024
Introduction
SmileEvents ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you attend our events, purchase tickets, or engage with our services.
By using our services, you consent to the practices outlined in this Privacy Policy. If you do not agree with the terms, please do not use our services.
1. Information We Collect
We may collect the following types of information from you when you register for an event or interact with our services:
- Personal Information: Name, email address, phone number, postal address.
- Payment Information: When purchasing tickets, payment details are processed through third-party services such as Stripe. We do not store your payment details.
- Event Information: Ticket preferences, event attendance, and any dietary or accessibility requirements.
2. How We Use Your Information
We use the collected data for the following purposes:
- To manage and provide you with tickets for events.
- To communicate with you about event updates, changes, or cancellations.
- To process payments and provide customer support.
- To improve our services and events based on feedback.
- For marketing purposes (with your consent), such as notifying you of future events or promotions.
3. Sharing Your Information
We will not share your personal data with third parties except in the following circumstances:
- With Partners or Sponsors: With your consent, we may share your contact details with partners like Ethar Relief, the charity associated with this event, for their own marketing or fundraising purposes.
- Service Providers: We may share data with service providers that assist us with event management, payment processing, and communication (e.g., Ticket Tailor, Stripe).
- Legal Obligations: We may disclose your information if required by law or to protect our rights and safety.
4. Consent for Sharing with Sponsors
When purchasing tickets or registering for our events, you will have the option to consent to sharing your information with the partner for the purpose of receiving updates, marketing materials, or donation opportunities. If you agree, they may contact you directly.
You can withdraw your consent at any time by contacting us at privacy@smile.events
5. Data Retention
We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your data.
- Correction: Correct any inaccuracies in your information.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Objection: Object to the processing of your data for direct marketing or other purposes.
To exercise any of these rights, please email us at privacy@smile.events
7. Data Security
We implement appropriate security measures to protect your data. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we will notify you via email or through our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: privacy@smile.events