The event organiser, Snowdon Mountain Railway Events, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Statement
Dated: 5th February 2026
Who is responsible for managing my information?
This website and ticketing services are owned and maintained by Heritage Attractions Limited, registered office: 5th Floor, 88 Church Street, Liverpool, L1 3HD, England (“Heritage”, “we” or “us”). Snowdon Mountain Railway is part of Heritage Attractions Limited. We are the data controller responsible for your personal data. This Privacy Notice explains how we collect, use, share, and protect your personal information.
What information do we collect?
We may collect your name, contact details (email, phone, address), information about your organisation (if relevant), ticket and event booking details, billing and transaction information, website usage information via cookies (see our Cookie Policy), and any additional information you choose to provide.
How do we use your information?
We use your personal data to process, manage, and administer bookings or orders; send booking confirmations and event information; respond to enquiries or customer service requests; communicate important updates relating to your visit; personalise your experience on our website; ensure the safety and security of staff and customers; conduct surveys or research to improve our services; and send marketing communications where you have opted in.
On what legal basis will we process your information?
We process personal data on the following bases: performance of a contract/service to provide the services or products you have booked; legitimate interest to manage, develop, and market our business, including system administration and statistical analysis; consent where you have agreed to receive marketing communications or third-party offers; and legal obligation to comply with laws, regulations, or prevent crime.
Who will you share my information with?
We may share your information with credit/debit card companies, our group companies, and trusted service providers, including health & safety consultants and ticketing companies. Our ticketing is managed through Ticket Tailor, who process personal data on our behalf as a data processor and comply with UK GDPR. You can view Ticket Tailor’s privacy policy here: https://www.tickettailor.com/privacy-policy/. We do not sell your personal data.
How do you manage my information?
We may appoint third-party service providers, including those outside the UK, only where adequate data protection is in place. We apply appropriate physical, electronic, and procedural safeguards to protect your personal data.
Updating your details
You can update your marketing preferences or contact details by emailing GDPR@heritagegb.co.uk.
How long will we hold your information for?
We retain personal data only as long as necessary to fulfil the purposes outlined here, including legal, accounting, or reporting requirements.
Your rights
Under UK GDPR, you can access the data we hold about you, request correction or deletion of your data, object to or restrict processing, and withdraw consent at any time. To exercise your rights, contact GDPR@heritagegb.co.uk.
Linked websites
Our website may link to other websites; this notice does not apply to them. Please review their own privacy policies.
Telephone call monitoring
We may record calls for training purposes and to improve service quality.
Data security
We take appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.
Changes to this privacy notice
Updates will be posted on this page.
Contact us
For questions about this policy or your data, contact marketing@snowdonrailway.co.uk. If dissatisfied, you have the right to raise concerns with the UK Information Commissioner: https://ico.org.uk