The event organiser, Speech Voice Swallow Associates, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Customer Privacy Notice SVS Training Ltd
This privacy notice tells you what to expect us to do with your personal information.
Contact details:info@svsassociates.co.uk
What information we collect, use, and why
We collect or use the following information for delegate training, supervision and welfare:
- Name and contact details of delegates
- Dietary requirements (including vegetarian, vegan, gluten free and religious requirements)
- Online training events are recorded as a backup in the event attendees have internet connection problems. This recording is not used outside the group who have attended the online training. Delegates are informed at the beginning of the session that it is being recorded and instructed to turn off their camera if they do not wish to be recorded. The recording is stored securely and destroyed within 6 weeks.
We collect or use the following information for information updates or marketing purposes:
- Name and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for delegate welfare are:
- Consent
- we have permission from you after we gave you all the relevant
- Contract
- we have to collect or use the information so we can enter into or carry
- Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
- We collect information on dietary requirements and food allergies for catering for in-person training events
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent
- we have permission from you after we gave you all the relevant
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation, or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use your personal details to update you on training and supervision events we offer which may be of interest.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
How long we keep information
If you have expressed an interest in our training and wish us to let you know of our training events, we will keep your contact details for 2 years. If you have engaged in a contract of training or supervision with us, we will retain your contact details for 6 years. For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
- Suppliers and service providers
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@svsassociates.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint