Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
The Freedom of Information Protection of Privacy Act (RSBC 1996) governs the collection, use and disclosure of personal information by public bodies in British Columbia. 1202009 BC Ltd, dba Splashdown Vernon, (herein referred to as the “SV”) a privately owned company operating from Vernon, BC and operating a waterpark under the name Splashdown Vernon, conform to and comply with the provisions of the Act.
SV’s Commitment to Protecting the Privacy of Personal Information
SV is committed to respecting and protecting the confidentiality of any personal information that our customers and potential customers entrust with us. This Policy reflects that commitment.
What is Personal Information?
In attempt to better our products and services, SV collects a variety of personal information from you. Examples of such personal information would be contact particulars, gender, age, family status, or various preferences and interests.
Collecting and Using Personal Information
SV is committed to collecting and using information only for the purpose for which it was gathered and only with the consent of the person whose information it belongs. SV does not sell or rent your personal information to anyone.
Below are reasons in which SV uses the information collected:
1. To create and maintain effective business relationships.
SV will collect information from its customers and other individuals with whom SV comes into contact to confirm identity and related contact information. Additional personal information may be requested dependent upon the specific situation. For example, SV may collect bank and credit information for customers or suppliers to set up credit and payment plans for accounts.
2. To further develop, enhance and market products and services.
SV may collect personal information regarding customer’s specific interests in events on the SV grounds. This information may be used to develop new products and services and to improve existing products and services. Such information may also be used to help us better market and promote our products and services to our customers.
3. To understand customer needs and preferences.
SV keeps personal information for the purpose of providing personalized service. For example, if a customer wishes to receive information pertaining to a specific event or product, when there is information available pertaining to that issue, such information can be sent only to those customers who expressed an interest in receiving it. Personal information may be utilized in connection with on-line communications with our customers in order to customize the look and scope of activities offered to that customer on-line.
4. To communicate with our customers or potential customers
SV, with consent of the person whose information is being used may send information via direct marketing or through electronic means to communicate to that person about various future events, promotions or proposals relating to SV.
Disclosing Personal Information
Situations where SV may be required to disclose personal information about its customers or other individuals with whom SV does business are varied. Some examples include the following:
Any disclosure of personal information by SV is done in conformity with the Freedom of Information and Protection of Privacy Act.
SV carries out its commitment to personal information security in several ways:
1202009 BC Ltd, dba Splashdown Vernon
PO BOX 3343, Cultus Lake V2R-5H6