The event organiser, Talking Heads Supervision Limited, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Notice
1. Who are we?
We are Talking Heads Supervision Limited, a social enterprise delivering supervision in education, health and not for profit sectors.We also run supervision in education training courses which can be booked via our website and Ticket Tailor. This work is carried out by our Director, Lisa Lea-Weston and Talking Heads Associates who are self-employed, professionally qualified supervisors who work with us and have their own practices.
We are registered with Companies House; our registration number is 13585203.
2. Our contact details
Name: Lisa Lea-Weston
Registered Office:32-33 Watling St, Canterbury CT1 2AN
Postal Address:21 Culver Lane, Chudleigh, TQ13 0PQ
E-mail:adminsupport@talkingheadssupervision.co.uk
3. What does this notice cover?
This Privacy Notice explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
4. What is personal data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out below.
5. What are my rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
5.1. You have the right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details provided in this notice.
5.2. You have the right to ask us for copies of your personal information.
5.3. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
5.4. You have the right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details provided in this notice.
5.5. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
5.6. You have the right to object to us using your personal data for a particular purpose or purposes.
5.7. You have the right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
5.8. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.Please contact us at adminsupport@talkingheadssupervision.co.uk if you wish to make a request.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in this notice.
6. What personal data do you collect and how?
We may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. We do not collect any data relating to criminal convictions and/or offences.
Data collected |
How we collect the data |
Identity Information including: ·Full name. |
Either you or your employer will give us your name when we begin working with you, when you make an enquiry about working with us, or you book a place on one of our training courses. |
Contact Information including: ·Telephone number ·Address |
Either you or your employer will give us your contact information when we begin working with you, when you make an enquiry about working with us, or you book a place on one of our training courses. |
Business Information including: ·Role ·Employer |
Either you or your employer will give us your business information when we begin working with you, when you make an enquiry about working with us, or you book a place on one of our training courses. |
Payment Information including: ·Bank account information |
If you are working with us as a supplier, you will provide us with payment information so that we can pay you. If you have purchased a ticket to one of our training events, we will collect the payment information. |
Session Information including: ·Notes from supervision sessions |
If our Director is your supervisor, we will hold notes of your supervision sessions in accordance with best practice guidance for supervisors. |
7. Data we automatically collect
When you visit our event ticket shop, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include:
7.1. your computer or other device's unique ID number;
7.2. technical information about your device such as type of device, web browser or operating system;
7.3. your preferences and settings such as time zone and language; and
7.4. statistical data about your browsing actions and patterns.
We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve our event ticket shop, our events and the products and services we provide, and for analytical and research purposes.
8. How do you use my personal data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
What we do |
What data we use |
Our lawful basis |
Administering our business. |
Identity Information Contact Information Business Information Payment Information |
Contract Consent |
Supplying our services to you. |
Identity Information Contact Information Business Information Session Information |
Contract. |
Managing payments for our services. |
Identity Information Contact Information Payment Information |
Contract |
Communicating with you. |
Identity Information Contact Information |
Contract Consent |
We will use your personal data in order to comply with our contractual obligation to supply to you your tickets to an event and any associated products and services, including to contact you with any information relating to the event or your purchases, to deliver the event and your purchases to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event or your purchases.
We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this policy.
If you opt in to receive marketing communications from us you consent to the processing of your data to send you such communications, which may include newsletters, blog posts, surveys and information about new events. We retain a record of your consent.
You can choose to no longer receive marketing communications by contacting us at adminsupport@talkingheadssupervision.co.uk or clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in this notice.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
9. How long will you keep my personal data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Type of data |
How long we keep it |
Identity Information including: ·Full name. |
As the Identity information relates to a contract, we hold this information for seven years to comply with HMRC guidance. If you have provided us with this information when making an enquiry, we will hold the information for one year if you do not enter into a contract with us. |
Contact Information including: ·Telephone number ·Address |
As the Identity information relates to a contract, we hold this information for seven years to comply with HMRC guidance. If you have provided us with this information when making an enquiry, we will hold the information for one year if you do not enter into a contract with us. |
Business Information including: ·Role ·Employer |
As the Identity information relates to a contract, we hold this information for seven years to comply with HMRC guidance. If you have provided us with this information when making an enquiry, we will hold the information for one year if you do not enter into a contract with us. |
Payment Information including: ·Bank account information |
As the Identity information relates to a contract, we hold this information for seven years to comply with HMRC guidance. |
Session Information including: ·Notes from supervision sessions |
As the Identity information relates to a contract, we hold this information for seven years to comply with HMRC guidance. |
10. How and where do you store or transfer my personal data?
Some or all of your personal data may be stored or transferred outside of the UK and the European Union (the EU), if our email server is located in a country outside the UK or EU or if any of our service providers or their servers are based outside of the UK or EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.
11. Do you share my personal data?
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors and lawyers.
Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party's rights, property, or safety.
We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If you are working with a Talking Heads Associate, we will share your contact details (name, email, telephone number, job role) with that Associate so they contact you and begin working with you. The Talking Heads Associate will hold that information in accordance with their own Privacy Notice and in accordance with Data Protection Legislation. They are not considered to be processing data on our behalf.
If any of your personal data is shared, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights.
12. Is my personal data secure?
We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.
Where we have given, or you have chosen a password, you are responsible for keeping this password confidential.
However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.
13. How we use Cookies when you make an online purchase
A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know your name and/or address. These files are then used by websites to identify when users revisit that website.
Our event ticket shop uses cookies so that we can recognise you when you return and personalise your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our event ticket shop may not operate efficiently if you refuse to accept cookies.
We also use Google Analytics to monitor how the event ticket shop is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the event ticket shop, where visitors generally came from, how long they stayed on the event ticket shop, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
14. How can I access my personal data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email addresses shown in this notice.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
15. General
If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.
We may change the terms of this policy from time to time. You are responsible for regularly reviewing this policy so that you are aware of any changes to it. If you continue to use our event ticket shop after the time we state the changes will take effect, you will have accepted the changes.