Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.

Privacy Policy for Ottawa Tea and Chocolate Festival

INTRODUCTION AND ACCEPTANCE

Welcome to the Ottawa Tea and Chocolate Festival website located at www.teaandchocolatefestival.com “Website”). The Website, Ticketing System and App are collectively referred to as the “Services”. We hope you enjoy your visit and / or use of the Services. By visiting the Website and / or using the Services, you agree to be bound by the terms of the present Privacy Policy (the “Policy”). Ottawa Tea and Chocolate Festival reserves the right, at any time and without prior notice, to modify or replace any of the Policy. Any changes to the Policy can be found at this URL. It is your responsibility to check the Policy periodically for changes. Your use of the Services following the posting of any changes to the Policy constitutes acceptance of those changes. The Policy should be read in conjunction with the other festival policies, as these documents govern your use of the Services. Where you use the Ticketing System through the Services, you are also bound by the Purchase Agreement for Tickets. If you have any questions about the Policy, please email us.

GENERAL STATEMENT OF PRIVACY AND PROTECTION OF PERSONAL INFORMATION

Ottawa Tea and Chocolate Festival takes your privacy and security of personal information very seriously. We have provided a secure environment and this strict Policy that describes the limited ways the information is used and the limited access to such information.

NO COLLECTION OF PERSONAL INFORMATION

Ottawa Tea and Chocolate Festival does not, as a matter of course, gather any of your Personal Information while you are using the Services, unless you are asked to provide such information, for example by signing up to the mailing list. Where you have provided such information, it will only be used for the stated purpose. Personal Information may be entered into the Website or App when you wish to connect to a third party service integrated into the Website or App, such as Facebook or Twitter (the “Integrated Third Party Services”) but this information is not in any way collected or stored by Ottawa Tea and Chocolate Festival, and it is only used for the stated purpose, to sign in to the Integrated Third Party Service.

COLLECTION OF PERSONAL INFORMATION THROUGH THE TICKETING SYSTEM

When you use the Ticketing System to purchase tickets, Ottawa Tea and Chocolate Festival collects the following Personal Information: name and email address. This information is only used for the following purposes: credit card processing; contacting you in the event of a cancellation, postponement, or other significant change to an event; and advertising or marketing purposes, but only upon your consent.

SECURITY OF INFORMATION

We use only industry best practices in keeping any data collected secure. This includes the HTTPS / SSL / TLS (Secure Socket Layer) protocol for all ticket-purchasing transactions and for authentication and data transfer to Integrated Third-Party Services. In addition, Ottawa Tea and Chocolate Festival uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services, and these vendors have been selected for their high standards of security.

LIMITED GATHERING OF INFORMATION FOR STATISTICAL AND SECURITY PURPOSE

Ottawa Tea and Chocolate Festival automatically collects certain information using a third-party analytics program, Google Analytics, to help us understand how our users use the Services, but none of this information identifies you personally. For example, each time you visit the Website or otherwise use the Services, we automatically collect your IP address, browser and computer type, access times, the web page from which you came, and the web page(s) you access (as applicable). We use this information only to better understand your needs and the needs of the Services users in the aggregate. Ottawa Tea and Chocolate Festival also makes use of information gathered for statistical purposes to keep track of the number of visits to the Website and which pages on the Website with a view to introducing improvements. Your IP address and other relevant information may be used in order to trace any fraudulent or criminal activity, or any activity in violation of the Terms of Service.

NON-DISCLOSURE OF PERSONAL INFORMATION TO THIRD-PARTIES

Except as provided in the next paragraphs, Ottawa Tea and Chocolate Festival does not divulge any Personal Information gathered via the Services to third parties. Moreover, Ottawa Tea and Chocolate Festival does not sell any information regarding its users to third parties.  Notwithstanding anything in the Policy to the contrary, we may share any information we have collected about you or that you have submitted: (1) in response to subpoenas, court orders, or legal process, or to establish, protect, or exercise our legal rights or defend against legal claims or demands; (2) if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, fraud, or situations involving potential threats to the safety of any person; (3) if we believe it is necessary to investigate, prevent, or take action regarding situations that involve abuse of the Services infrastructure or the Internet in general (such as voluminous spamming, denial of service attacks, or attempts to compromise the security of the Website infrastructure or the Services generally); (4) to a parent company, subsidiaries, joint ventures, or other companies under common control with
Ottawa Tea and Chocolate Festival (in which case we will require such entities to honour this Policy); (5) if Ottawa Tea and Chocolate Festival is acquired by or merged with another entity (in which case we will require such entity to assume our obligations under this Policy, or inform you that you are covered by a new privacy policy); (6) when you explicitly consent to the providing of such information to third parties, such as our business partners, when it will only be used for the stated purpose. In addition, Ottawa Tea and Chocolate Festival uses certain Integrated Third Party Services to augment the Services. Personal Information is transferred from Ottawa Bluesfest to the operators of these Integrated Third Party Services, but only to the extent required in order for them to function properly, and only upon your express submission of such information. Finally, Ottawa Tea and Chocolate Festival may transfer your email address to Facebook, but only for the purpose of creating a Facebook Custom Audience, in order to serve advertisements on Facebook that may be of interest to you. Please see the “Advertisements” section further in this Policy for more information.

REMOVAL FROM MAILING LIST AND DELETION OF PERSONAL INFORMATION

You may unsubscribe from Ottawa Tea and Chocolate Festival mailing list at any time, by following the link at the bottom of all Ottawa Tea and Chocolate Festival. Note that unsubscribing from the mailing list in this manner may not necessarily delete all your Personal Information from Ottawa Tea and Chocolate Festival databases. If you wish to ensure that all Personal Information is removed from our databases, please contact us.

RISKS ASSOCIATED WITH THE INTERNET

Despite Ottawa Tea and Chocolate Festival efforts to ensure third parties will not access or obtain your Personal Information through your use of the Services, complete confidentiality and security cannot currently be guaranteed on the Internet. Communication via the Internet is subject to interception, loss, or alteration. You acknowledge and agree that Ottawa Tea and Chocolate Festival cannot be held responsible for damages resulting from the transmission of confidential information or Personal Information over the Internet and that such communications are at your own risk. LIMITATION OF LIABILITY Ottawa Tea and Chocolate Festival, and / or its respective officers, directors, owners, officials, partners, partnerships, principals, employees, affiliates and other related entities, servants, agents, representatives, successors and assigns, will not be held liable for any damages resulting from the misuse of any information collected via the Third Party Services or by any third party, or any misuse of any information collected through the Website not in violation of the Policy.

ADDENDUM

As you browse www.teaandchocolatefestival.com, advertising ‘cookies’ may be placed on your computer so that we can understand what you are interested in. Our display advertising partners, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.teaandchocolatefestival.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.

FILMING AND PHOTOGRAPHY AT EVENTS PRIVACY NOTICE 

Ottawa Tea and Chocolate Festival may record and/or photograph events for live streaming online and/or repurposing in digital e.g. on our website; YouTube channel, or paper format. This will be for the purpose of promoting services and providing educational resources. Ottawa Tea and Chocolate Festival maintains copyright and any other intellectual property in photographs taken and/or in digitised recordings belong to Ottawa Tea and Chocolate Festival.

Where practically possible we will seek consent in advance of an event to provide the lawful basis for processing data, and at all times, will provide clear instruction on how you can opt-out of any photography or filming.

In return for access to the event, you consent to any such filming, photography and/or live streaming and to Ottawa Tea and Chocolate Festival in reproducing and publishing your words and/or likeness in any transcript of or publication relating to the event and/or for the purposes of publicizing the services of Ottawa Tea and Chocolate Festival and its partners.

Photos and recordings contain personal data and will be protected and disposed of securely in accordance with data protection legislation.

If at any point you wish to withdraw your consent or request that Ottawa Tea and Chocolate Festival stops using your images/ records, please write to
info@teaandchocolatefestival.com.