Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.

Privacy Policy for Thames Festival Trust: Totally Thames 2019


Totally Thames is delivered by the The Thames Festival Trust that is a Registered Charity, our registration number is 1074794.

The Thames Festival Trust is registered as a Data Controller under the Data Protection Act 1998. Further information can be found on the ICO website.

We understand that your personal information and privacy are important to you. We make every effort to ensure that the information you share with us is recorded accurately, retained securely and used only according to your wishes. We protect your personal information and adhere to all current data protection act legislation with respect to protecting privacy. We do not give out, sell or trade our mailing list data with third parties. The information you provide will be used primarily to protect your purchases and attendance at events and also keep you informed about the activities of Thames Festival Trust.


Mailing list

As part of the registration process for our mailing list, we collect personal information, which includes:

  • Your name
  • Email address

The data we hold may be used by us for the following purposes:

  • Further our charitable aims through operating our business and delivering the services that we provide: projects, workshops, events etc.
  • Gather feedback from audiences and participants for events, projects and workshops.
  • Send you promotional, marketing or fundraising information by post, telephone or electronic means. These types of communications can include: Informing you of other products, services or events related to Thames Festival Trust, such as projects and events.
  • News and updates about the Thames Festival Trust.
  • Information on our fundraising operations, including occasional targeted requests to consider giving financial support to Thames Festival Trust, or to ask you to consider supporting us in other ways.
  • Other relevant communications based upon your relationship with Thames Festival Trust.

We don't rent or trade mailing lists with other organisations and businesses.

We use a third-party provider, Campaign Monitor to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can find more information on Campaign Monitor's privacy notice here. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Ticketing Data

When you purchase a ticket/s online for one of our events through the Totally Thames website you will be directed to a third-party booking system to complete your ticket transaction. As part of this transaction you will be asked for your name, address, email and contact number. We do not store any of this data and will only use your name and email address to keep you informed of your upcoming booking.

We do not share your personal details with any other company without your consent.

Third Parties

Thames Festival Trust may share anonymised personal information with other organisations, particularly Arts Council England, who use this to analyse our audience development programmes, ticket sales and self-generated funding to understand the impact of the public investment made in Thames Festival Trust.

Many of the events at Thames Festival Trust are presented in partnership with other artistic organisations and promoters. We will let them know about your booking and share your name and postcode, but we would not share any other contact details, sensitive information or your payment details.

Website Cookies

Cookies are small packets of information stored by a web browser on your computer. Our website uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how audiences use our site and to monitor how our site is performing.

We use Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address (anonymously) and neither Totally Thames or Google associate your IP address with any personally identifiable information.

More information on Google's cookie policy can be read here.

Refusing cookies

Most browsers allow you to refuse to accept cookies, however, blocking cookies will have a negative impact upon the usability of some websites.

If you wish to change your cookie settings in your browser then the following links may be useful:


We may amend this privacy policy from time to time to ensure it remains up-to-date and continues to reflect how and why we use your personal data. The current version of our privacy policy will always be posted on our website.

This private notice was last reviewed in May 2018.


You are entitled to view, amend, or delete the personal information that we hold and can contact us via the below:

Email: contact@thamesfestival.org
Post: Data Queries, Thames Festival Trust, Bargehouse, Oxo Tower Wharf, Bargehouse Street London, SE1 9PH