The event organiser, The Shift Retreats, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Privacy Policy

Last updated: August 2026

At The Shift Retreats, we believe that trust matters.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make an enquiry, book an experience or retreat, join our mailing list, or otherwise interact with The Shift Retreats.

1. Who we are

The Shift Retreats is a trading name of TicPro Limited.

TicPro Limited is the data controller responsible for your personal information under UK data protection law.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us using the contact form on our website.

2. Information we collect

Depending on how you interact with us, we may collect information including:

your name and contact details;
booking and attendance information;
billing and transaction information;
communications you have with us;
preferences you choose to share with us;
marketing preferences;
information relevant to your participation in one of our retreats or experiences; and
technical information about how you use our website, where applicable.

We do not normally receive or store your complete payment-card details. Payments are securely processed by Stripe.

3. How we use your information

We may use your personal information to:

process and manage your booking;
take payment and provide booking confirmations or invoices;
communicate important information about your retreat, event or experience;
respond to enquiries;
provide and improve our experiences and customer service;
manage our relationship with you;
maintain appropriate financial and business records;
send news and information about The Shift where you have chosen to receive it;
understand and improve the use of our website; and
comply with our legal and regulatory obligations.

We will only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may be because it is necessary to fulfil our contract with you, comply with a legal obligation, pursue our legitimate business interests, or because you have given us your consent.

4. Marketing

If you choose to receive news and updates from The Shift, we may use your contact details to tell you about future retreats, gatherings, experiences and relevant news.

Where we rely on your consent, you can withdraw that consent at any time by using the unsubscribe option provided in our marketing communications.

Opting out of marketing will not prevent us from contacting you with essential information relating to an existing booking.

5. Health, dietary and accessibility information

To help us provide a safe and appropriate experience, we may ask you to provide information such as dietary requirements, allergies, accessibility requirements or other information relevant to your participation.

Some information you choose to provide may constitute special category personal data under UK data protection law.

Where required, we will obtain your explicit consent to process this information. We will only use it where reasonably necessary and access will be limited to those who need the information to help deliver your experience.

6. Payments

Payments are processed securely by Stripe, our payment services provider.

We do not normally receive or store your complete payment-card details. Stripe processes your payment information in accordance with its own privacy and security practices.

We may receive limited information relating to your transaction, including your name, contact details, amount paid, payment status and transaction reference where necessary to manage your booking and maintain our financial records.

7. Who we share your information with

We do not sell your personal information.

Where necessary, we may share information with trusted organisations that help us operate The Shift, including:

our website and hosting providers;
booking and payment providers;
email and communications platforms;
IT and technology providers;
professional advisers and accountants;
facilitators, practitioners or service providers where information is genuinely required to deliver your experience; and
authorities or regulators where we are legally required to do so.

We require organisations processing personal information on our behalf to handle it appropriately and only for the relevant purpose.

8. International transfers

Some technology providers we use may process or store personal information outside the United Kingdom.

Where this occurs, we take appropriate steps to ensure personal information continues to receive appropriate protection in accordance with UK data protection law.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, accounting or regulatory requirements.

When information is no longer required, we will securely delete or anonymise it.

10. Cookies

Our website may use cookies and similar technologies to enable the website to function, understand how visitors use it and improve their experience.

Some cookies are necessary for the operation of the website. Where consent is required for other cookies, such as certain analytics or marketing cookies, we will ask for your permission.

You can manage your choices through the cookie controls available on our website.

11. Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

12. Your rights

Under UK data protection law, depending on the circumstances, you may have the right to:

access the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete your information;
ask us to restrict how your information is used;
object to certain uses of your information;
request the transfer of certain information; and
withdraw your consent where our processing is based upon consent.

If you would like to exercise any of these rights, please contact us using the contact form on our website.

13. Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance using our website contact form so that we have an opportunity to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

14. Other websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of those websites, and you should review their privacy information separately.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, the services we use or applicable legal requirements.

The latest version will be published on our website.