The event organiser, The Sondering, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy: The Sondering CIC
1. What Information We Collect
When you purchase a ticket for The Sondering, we collect the personal information you provide, such as your:
- Name and Email Address.
- Billing address and payment details (processed securely via Stripe).
- Any specific information you share (e.g. accessibility needs).
2. How We Use Your Data
We use your information to:
- Process your order: Sending your digital tickets and event-specific updates (e.g., "Where to park" or "Lineup changes").
- Keep you in the loop: If you have opted in, The Sondering CIC will send you emails about future festivals, community projects, and "Sondering stuff" we think you'll love.
- Safety & Logistics: Ensuring we can contact you in case of emergency or event cancellation.
3. Marketing & Communication
We believe in "no-spam" approach. You will only receive marketing emails from us if you have given us your explicit consent during checkout.
- Unsubscribing: You can opt out of these emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly at hello@thesondering.co.uk
4. Sharing Your Data
We never sell your data to third parties. We only share your information with trusted partners necessary to run the festival, including:
- Ticket Tailor: Our ticketing platform.
- Stripe: Our secure payment processor.
- Mailerlite: Our email communication platform.
5. Your Rights
Under GDPR, you have the right to access the data we hold about you or ask us to delete it entirely. Just drop us an email, and we’ll handle it.