Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
The data controller is The World Transformed of 29 Glanville Road, London, England, SW2 5DE. The World Transformed can be contacted at that address, on firstname.lastname@example.org.
This policy was updated on 13 June 2018 to document our processes in line with the EU General Data Protection Regulation (GDPR).
Data types collected
The World Transformed collects names and contact details (such as email and postal addresses and phone numbers) for the purpose of our mailing list, ticketing system and Supporters Network.
We also store information on whether or not you are a member of our Supporters Network and information on how much, when and how often you have donated.
All subscribers to our mailing list have explicitly opted in and consented to receive The World Transformed's email newsletter, which includes updates about our latest projects and events. The GDPR lawful basis for this data processing is consent.
We send emails using email service Mailchimp. Mailchimp's role is limited to providing software to create and send emails, storage of our email list and consent records, and offering list subscribe and unsubscribe facilities. We have entered into a data processing agreement with Mailchimp to this end.
We will retain this data for as long as you remain subscribed to the list. You can opt out from our email list at any time. Every email includes a link to unsubscribe from the list.
The World Transformed collects special category data with its ticket sales. These sensitive categories of data are ethnic background, disability, political party affiliation and trade union membership. This data is only processed for the purposes of analysing the composition of our audience to help ensure that the festival is accessible to and representative of a wide cross-section of society. We only hold this data long enough to process it into anonymised metadata and do not retain any identifiable sensitive personal data. The GDPR lawful basis for this data processing is consent.
Our ticketing system also collects data on age, gender, and whether or not you are bringing children to the festival. The GDPR lawful basis of this data processing is consent.
The World Transformed will use the contact details of ticket-holders to periodically send them relevant information about the event for which they have tickets, such as accessibility information, the programme timetable, or last minute schedule or venue changes.
Supporters Network data
When you sign up to join our Supporters Network and pay a monthly donation, The World Transformed will save your contact details for the purposes of sending you our Supporters Newsletter, your free tickets, and information about other special offers and Supporters Network exclusive events.The GDPR lawful basis for this data processing is consent.
The World Transformed will also process this data from time to time with information relevant to your subscription, for example if you wish to cancel your donation or if you notify us of a change of your address.
Your data is stored securely on third-party servers operated by MailChimp, Donorbox and Google.
We will retain this data for as long as you remain a member of our Supporters Network. We delete the data of lapsed subscribers one year after the date their subscription ends. This period is to allow for re-subscription reminder notices.
The World Transformed does not see or store any sensitive payment information such as credit card details. Before we get access to our payments log, card details are removed from it by our payments service providers.
Data necessary to process credit and debit card payments is held by our card payment processor Stripe.
We are based in the United Kingdom and primarily collect and process data in the UK.
However, we do use third party processors who process data on our behalf and are based in the United States. The US is one of the territories outside the European Union whose laws are currently not considered to meet the same legal standards of protection for Personal Data as set out under Data Protection Law in Europe.
The US based third parties we use are Mailchimp (who handle supporter emails on our behalf), Donorbox (who handle donations on our behalf), and Stripe (who handle card payments on our behalf). All three are currently certified under the EU-U.S. Privacy Shield Framework which means that they are regarded as meeting the standards for protection of personal data that comply with Data Protection Law.
How we process your data
Your data is never shared with any third party. Access to your data is limited to The World Transformed staff and volunteers.
Making requests about your data
To request access to all the data The World Transformed holds about you (a subject access request) or request an export in a standard format (data portability), email email@example.com.
To request deletion of some or all the data The World Transformed holds about you (right to removal), rectify an error in it or request restrictions on our processing of it, email firstname.lastname@example.org.
You have a right to ask The World Transformed to rectify any of your data, restrict the way in which we process it, object to our processing of it and the right to withdraw your consent to our processing of it. To exercise any of these rights, email email@example.com.
If you have a complaint about this policy or any privacy issue, please do contact us in the first instance on firstname.lastname@example.org.
You also have a right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or Information Commissioner's Office, Wycliffe House, Wilmslow SK9 5AF.