The event organizer, ToasTea Entertainment, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
TOASTEA ENTERTAINMENT
PRIVACY POLICY
Effective Date: August 27, 2026 Last Updated: August 27, 2026
ToasTea Entertainment (“ToasTea Entertainment,” “ToasTea,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we may collect, use, disclose, retain, and protect personal information when you interact with ToasTea Entertainment, including when you:
- Visit our websites or event pages
- Purchase event tickets
- Register for or attend an event
- Join a guest list or mailing list
- Communicate with us
- Participate in promotions, contests, or giveaways
- Interact with us on social media
- Attend an event where photography or video recording occurs
- Otherwise interact with ToasTea Entertainment
This Privacy Policy applies to Creatures at Sea and other events, experiences, promotions, websites, and services operated by or on behalf of ToasTea Entertainment.
By using our websites, purchasing tickets, submitting information to us, or otherwise interacting with our services, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE MAY COLLECT
The information we collect depends on how you interact with us.
A. Contact Information
We may collect information such as:
- First and last name
- Email address
- Telephone number
- Mailing or billing address
- Social media username
- Other contact information you voluntarily provide
B. Ticket & Event Information
When you purchase or receive a ticket, RSVP, or attend an event, we may collect or receive information such as:
- Ticket purchaser name
- Ticket holder name
- Email address
- Telephone number
- Ticket type
- Order number
- Purchase date
- Ticket price
- Transaction status
- Check-in status
- QR code or ticket identifier
- VIP or admission category
- Event attendance history
- Information regarding ticket transfers
Some of this information may be collected directly by our third-party ticketing providers and then made available to us for event administration.
C. Payment Information
Payments may be processed through third-party ticketing platforms and payment processors.
Depending on the payment service used, those third parties may collect information such as:
- Credit or debit card information
- Billing address
- Payment account information
- Fraud-prevention information
ToasTea Entertainment may receive transaction confirmations, payment status, order totals, refunds, and limited billing information.
We may not receive or store the complete payment card information processed directly by a third-party payment processor.
Your payment information is also subject to the privacy policies and terms of the applicable payment processor or ticketing provider.
D. Identification & Age Verification
Certain ToasTea Entertainment events, including Creatures at Sea, may be restricted to guests who are 21 years of age or older.
Guests may be required to present valid government-issued identification to security personnel, venue personnel, vessel staff, or event staff to verify age and identity.
Unless separately disclosed, ToasTea Entertainment does not routinely retain copies of identification presented solely for entrance verification.
E. Communications
If you contact us, we may collect and retain information contained in your communication, including:
- Name
- Email address
- Telephone number
- Message contents
- Customer service inquiries
- Refund or ticket questions
- Event-related requests
- Complaints
- Feedback
F. Marketing Information
If you subscribe to event announcements, newsletters, promotional messages, SMS communications, or similar services, we may collect:
- Email address
- Telephone number
- Marketing preferences
- Subscription status
- Interaction with promotional messages
Where legally required, promotional communications will be sent only with appropriate consent.
G. Website & Device Information
When you visit one of our websites or online event pages, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location derived from an IP address
- Pages visited
- Referring website
- Date and time of access
- Website interactions
- Cookie or similar technology identifiers
This information may be collected directly by us or by third-party service providers.
H. Event Photography & Video
Photography, videography, and other recording may occur at ToasTea Entertainment events.
As a result, photographs or recordings may include:
- Your image
- Your likeness
- Your voice
- Your appearance at the event
Event imagery may be used as described in this Privacy Policy and the applicable event Terms and Conditions.
I. Social Media Information
If you interact with ToasTea Entertainment through social media, we may have access to information made available through that platform, such as:
- Username
- Profile image
- Public profile information
- Comments
- Tags
- Mentions
- Messages
- Posts or content involving ToasTea Entertainment
Your use of social media platforms is also governed by the privacy policies of those platforms.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
Directly From You
For example, when you:
- Purchase a ticket
- Register for an event
- Join a mailing list
- Contact us
- Submit a form
- Participate in a promotion
- Check in at an event
- Communicate with event staff
From Service Providers
We may receive information from companies that provide services on our behalf, including:
- Ticketing platforms
- Payment processors
- Email providers
- Website hosting providers
- Marketing platforms
- Analytics providers
- Event management providers
For example, when Ticket Tailor or another ticketing service is used for an event, information submitted during the ticket-purchase process may be made available to ToasTea Entertainment for purposes such as administering the event.
Automatically
Certain technical information may be collected automatically when you use our websites or online services through:
- Cookies
- Server logs
- Analytics tools
- Pixels
- Similar technologies
From Public Sources
We may receive information that you have made publicly available, including information published through social media.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for legitimate business purposes including:
Event Administration
To:
- Process ticket purchases
- Confirm registrations
- Verify admission
- Check guests into events
- Manage VIP admission
- Manage ticket transfers
- Prevent duplicate or fraudulent ticket use
- Communicate event instructions
- Manage guest lists
- Administer event benefits
Event Communications
To send information about:
- Boarding instructions
- Parking
- Event locations
- Check-in procedures
- Schedule changes
- Weather-related changes
- Venue changes
- Artist updates
- Safety information
- Cancellations
- Postponements
- Other important event information
Transactional or operational communications may be sent even if you have not subscribed to general promotional marketing.
Customer Support
To:
- Respond to questions
- Resolve ticket issues
- Process eligible refunds
- Address complaints
- Provide customer service
Safety & Security
To:
- Protect guests
- Protect staff and performers
- Prevent fraud
- Enforce event rules
- Investigate security incidents
- Address prohibited conduct
- Cooperate with venue, vessel, security, emergency, or law-enforcement personnel when appropriate
Marketing & Promotion
Where permitted by law, we may use information to:
- Promote future events
- Announce ticket sales
- Share artist announcements
- Send event updates
- Offer discounts or promotions
- Advertise ToasTea Entertainment experiences
- Understand audience interests
Event Media
We may use photographs and videos captured at an event for legitimate purposes including:
- Social media
- Event recaps
- Websites
- Promotional materials
- Advertisements
- Future event marketing
- Press materials
- Historical or archival purposes
Analytics & Business Operations
We may use information to:
- Understand ticket sales
- Analyze event attendance
- Measure marketing effectiveness
- Improve our website
- Understand customer demand
- Plan future events
- Identify popular ticket types
- Improve event operations
- Prevent fraud and abuse
Legal & Regulatory Purposes
We may process information when reasonably necessary to:
- Comply with applicable laws
- Respond to lawful government requests
- Enforce agreements
- Protect our legal rights
- Establish or defend legal claims
- Maintain required business records
4. HOW WE MAY DISCLOSE INFORMATION
We do not disclose personal information indiscriminately.
Information may be disclosed to the following categories of recipients when reasonably necessary.
Ticketing Providers
Ticketing platforms may process or receive information necessary to:
- Sell tickets
- Deliver tickets
- Verify tickets
- Process transfers
- Handle refunds
- Manage check-in
- Communicate with purchasers
These services maintain their own privacy practices.
Payment Processors
Payment information may be processed by third-party payment providers.
Their processing of personal information is governed by their own privacy policies and terms.
Event Venues & Vessel Operators
Information may be disclosed to a venue, vessel operator, charter operator, or related event provider when reasonably necessary for:
- Admission
- Safety
- Capacity management
- Guest services
- Event operations
- Emergency response
- Compliance with applicable rules
Security & Event Personnel
Information may be provided to:
- Event security
- Check-in personnel
- Event staff
- Venue staff
- Vessel crew
- Medical personnel
when reasonably necessary to operate or protect an event.
Technology & Business Service Providers
We may work with providers that assist with:
- Website hosting
- Email delivery
- Customer communications
- Analytics
- Marketing
- Cloud storage
- Event administration
- Accounting
- Information technology
- Fraud detection
- Data security
These providers may receive information necessary to perform services for us.
Professional Advisors
Information may be disclosed where appropriate to professional advisors such as:
- Attorneys
- Accountants
- Insurance providers
- Consultants
Government & Law Enforcement
We may disclose information if we reasonably believe disclosure is necessary to:
- Comply with law
- Respond to a subpoena, court order, or lawful request
- Protect the safety of guests or others
- Investigate suspected fraud or criminal activity
- Protect the rights or property of ToasTea Entertainment
- Address an emergency
Business Transactions
If ToasTea Entertainment undergoes a merger, acquisition, restructuring, sale, financing, or transfer of all or part of its business or assets, information may be disclosed or transferred as part of that transaction, subject to applicable law.
5. SALE OR SHARING OF PERSONAL INFORMATION
ToasTea Entertainment does not intend to sell personal information for monetary compensation.
Some websites and marketing technologies can involve disclosures that may be considered a “sale” or “sharing” of personal information under certain privacy laws even when no money is exchanged.
If ToasTea Entertainment engages in activities that legally constitute selling or sharing personal information, we will provide any notices and opt-out mechanisms required by applicable law.
6. EMAIL MARKETING
If you subscribe to promotional emails, we may send information regarding:
- Upcoming events
- Ticket launches
- Artist announcements
- Special promotions
- ToasTea Entertainment news
You may unsubscribe from promotional email communications by using the unsubscribe method provided in the communication.
Unsubscribing from marketing communications does not necessarily prevent us from sending non-promotional communications regarding an event for which you purchased a ticket, including important operational, safety, cancellation, or boarding information.
7. TEXT MESSAGE COMMUNICATIONS
If we offer SMS or text-message marketing and you voluntarily opt in, your telephone number may be used to send event or promotional messages in accordance with the consent provided.
Consent to receive marketing text messages is not required as a condition of purchasing a ticket unless otherwise permitted by law.
Message and data rates may apply.
Instructions for opting out will be provided with applicable messaging programs.
8. COOKIES & SIMILAR TECHNOLOGIES
Our websites or third-party event pages may use cookies and similar technologies.
These technologies may be used to:
- Keep websites functioning
- Remember user preferences
- Understand website traffic
- Measure advertising performance
- Analyze user behavior
- Prevent fraud
- Improve website functionality
Some third-party ticketing, analytics, social media, or advertising providers may place their own cookies or technologies.
Those providers' use of information is subject to their respective privacy practices.
Browser settings may allow you to block or delete certain cookies; however, doing so may affect website functionality.
9. DO NOT TRACK & PRIVACY PREFERENCE SIGNALS
Some browsers offer a “Do Not Track” or similar privacy setting.
Because there is not a single universally adopted standard governing all Do Not Track signals, our websites may not respond to traditional browser Do Not Track settings.
Where applicable law requires recognition of a legally recognized opt-out preference signal, such as Global Privacy Control, we will endeavor to process that signal as required by applicable law and based on the technologies used on our websites.
Third-party websites and ticketing services may have their own practices regarding these signals.
10. THIRD-PARTY WEBSITES & SERVICES
Our website, social media accounts, emails, and event pages may contain links to services that we do not operate.
These may include:
- Ticketing platforms
- Payment processors
- TikTok
- YouTube
- Mapping services
- Artist websites
- Sponsor websites
- Venue websites
When you leave a ToasTea Entertainment-controlled service, the privacy policy of the third party generally governs its collection and use of information.
ToasTea Entertainment is not responsible for the privacy practices of independent third parties.
We encourage users to review those policies before providing personal information.
11. EVENT PHOTOGRAPHY & RECORDING
ToasTea Entertainment events are entertainment experiences where photography and video recording may take place.
Photographers, videographers, content creators, performers, attendees, sponsors, venues, and event staff may capture event imagery.
ToasTea Entertainment may use event footage and photographs for promotional, archival, editorial, advertising, and marketing purposes as permitted by applicable law and the applicable event Terms and Conditions.
Because events occur in public or shared guest environments, we cannot guarantee that an attendee will never appear in another guest's photograph or recording.
If you have a specific concern regarding an image published directly by ToasTea Entertainment, you may contact us to request review of the matter.
12. CHILDREN'S PRIVACY
ToasTea Entertainment does not knowingly use its event services to solicit personal information from children in violation of applicable law.
Certain events, including Creatures at Sea, are limited to individuals who are 21 years of age or older.
If we learn that personal information has been collected from a child in circumstances where applicable law requires deletion, we will take reasonable steps to address the information appropriately.
13. DATA RETENTION
We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Administer events
- Maintain business records
- Complete transactions
- Resolve disputes
- Respond to customer service matters
- Prevent fraud
- Maintain tax and accounting records
- Meet contractual obligations
- Protect our legal rights
- Comply with applicable law
Different categories of information may be retained for different periods.
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it, subject to applicable legal obligations and technical limitations.
14. INFORMATION SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
We also rely on third-party providers, including payment and ticketing providers, to maintain safeguards appropriate to the information they process.
However, no internet transmission, electronic storage system, website, or database can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security of personal information.
15. CALIFORNIA PRIVACY RIGHTS
California residents may have certain privacy rights depending on the circumstances and whether a particular California privacy law applies to ToasTea Entertainment or a particular processing activity.
Where applicable, these rights may include the right to:
- Know what personal information has been collected
- Request access to personal information
- Request deletion of personal information
- Request correction of inaccurate personal information
- Obtain information regarding categories of personal information collected or disclosed
- Opt out of certain sales or sharing of personal information
- Limit certain uses of sensitive personal information where applicable
- Receive equal service and not be unlawfully discriminated against for exercising a privacy right
Not every right applies in every circumstance, and applicable law may permit or require us to retain certain information despite a deletion request.
Nothing in this Privacy Policy is intended to provide fewer rights than are required under applicable law.
Submitting a Privacy Request
A California resident who wishes to make a privacy request may contact ToasTea Entertainment using the contact methods available through our official website or ticketing/event page.
Please clearly identify the request as a “Privacy Request.”
We may need to verify your identity before fulfilling certain requests.
Verification helps prevent unauthorized individuals from obtaining, changing, or deleting another person's information.
Authorized agents may submit requests where permitted by applicable law, but we may require appropriate documentation establishing the agent's authority.
16. CALIFORNIA “SHINE THE LIGHT”
California residents may also have rights under California Civil Code Section 1798.83 regarding certain disclosures of personal information to third parties for their direct-marketing purposes.
Where the law applies, requests regarding these disclosures may be submitted through our official contact methods.
17. YOUR CHOICES
Depending on how you interact with us, you may have the ability to:
- Unsubscribe from promotional emails
- Opt out of promotional text messages
- Adjust browser cookie settings
- Avoid voluntarily providing optional information
- Request correction of information
- Request deletion where applicable
- Exercise applicable California privacy rights
Certain information may still be required to complete a transaction, verify admission, provide requested services, maintain records, or comply with law.
18. INFORMATION REQUIRED FOR EVENT PARTICIPATION
Certain personal information is necessary to provide event-related services.
For example, we may need an email address or other contact information to:
- Deliver your ticket
- Verify a purchase
- Provide boarding instructions
- Notify you of event changes
- Communicate a cancellation
- Process a refund
- Resolve a ticketing issue
If required information is not provided, we may be unable to provide the requested service.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect:
- Changes to our business
- New events or services
- Changes to technology
- New service providers
- Changes in privacy practices
- Changes in applicable law
When the policy is updated, the “Last Updated” date at the top will be revised.
Material changes may also be communicated through other reasonable methods when appropriate.
We encourage users to periodically review this Privacy Policy.
20. CONTACT US
Questions, concerns, or privacy requests regarding this Privacy Policy or ToasTea Entertainment's privacy practices may be submitted through the contact information provided on our official website or applicable event ticketing page.
When submitting a privacy-rights request, please include:
Subject or Request Type: Privacy Request
Please do not send highly sensitive information, passwords, complete payment-card numbers, or government identification numbers through an unsecured email or contact form.
21. EVENT-SPECIFIC TERMS
This Privacy Policy should be read together with the applicable event's:
- Terms and Conditions
- Ticket terms
- Venue policies
- Vessel policies
- Safety requirements
- Ticketing provider terms