The event organiser, Trauma Care, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Trauma Care Privacy Policy
Last updated: August 2026
Trauma Care is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use and protect personal information when you interact with Trauma Care, including when you register for or attend the Trauma Care Conference and other Trauma Care events.
1. Who We Are
Trauma Care is a UK registered charity providing education and opportunities for collaboration across the trauma care community.
For the purposes of UK data protection legislation, Trauma Care is the data controller for personal information collected in connection with our events and activities.
Website: www.traumacare.org.uk
Email: admin@traumacare.org.uk
2. Information We Collect
When you purchase a ticket, register for an event or otherwise interact with Trauma Care, we may collect information including:
- Your name
- Email address
- Telephone number
- Professional role or job title
- Organisation or employer
- Geographical work location
- Professional qualifications or post-nominals
- Pronouns, where voluntarily provided
- Dietary requirements and food allergy information
- Accessibility or additional requirements
- Ticket and attendance information
- Payment and transaction information
- Communications you have with us
Where another person purchases a ticket on your behalf, we may receive your information from the person making the booking.
3. How We Use Your Information
We may use your personal information to:
- Process and manage event registrations and ticket purchases
- Communicate important information about your booking
- Manage conference registration and check-in
- Produce conference badges and delegate materials
- Provide catering and accommodate dietary or allergy requirements
- Support accessibility or other reasonable requirements
- Manage attendance and conference capacity
- Issue certificates of attendance
- Respond to enquiries
- Process payments, refunds and other transactions
- Maintain appropriate financial and administrative records
- Analyse attendance and delegate demographics to help improve future events
- Maintain the safety, security and effective operation of our events
- Meet our legal, regulatory and charitable obligations
4. Dietary, Allergy and Accessibility Information
Some information you choose to provide, particularly information concerning allergies, dietary requirements or accessibility needs, may reveal information relating to your health.
We collect this information only where necessary to safely and appropriately support your attendance at our events.
Relevant information may be shared with the venue, caterers or other appropriate event providers where necessary to meet your requirements.
We ask that you only provide information relevant to your attendance.
5. Payments and Ticketing
We use third-party providers to process event registrations and payments, including Ticket Tailor and Stripe.
These providers may process personal and payment information in accordance with their own privacy policies and data protection obligations.
Trauma Care does not ordinarily receive or store your complete payment card details.
6. Conference Badges
Information provided during registration may be used to create your conference badge.
This may include your:
- Name
- Professional title or role
- Organisation
- Pronouns, where requested
- Professional qualifications or post-nominals, where requested
Please only provide information you are comfortable having displayed on your badge and visible to other conference attendees.
7. Photography and Filming
Photography and filming may take place at Trauma Care events for educational, archival, communications and promotional purposes.
Where appropriate, we will make delegates aware that photography or filming is taking place.
If you have concerns about appearing in photography or filming, please speak to a member of the Trauma Care team at the event.
8. Who We Share Information With
We do not sell your personal information.
Where necessary, information may be shared with trusted organisations that help us deliver our activities, including:
- Ticketing and payment providers
- Conference venues
- Catering providers
- Badge and registration providers
- IT and technology providers
- Professional advisers
- Other contractors supporting the delivery of an event
We only share information that is reasonably necessary for the relevant purpose.
We may also disclose information where required by law or a regulatory authority.
9. Marketing Communications
We may contact you with information necessary to administer an event for which you have registered.
Where required, we will obtain your consent before sending separate marketing communications.
You can unsubscribe from marketing communications at any time.
Important operational communications relating to an event you have booked are not considered marketing and may still be sent where necessary.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, financial, regulatory and charitable obligations.
Information that is no longer required will be securely deleted, anonymised or otherwise disposed of.
11. International Data Transfers
Some of the service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable data protection legislation.
12. How We Protect Your Information
We take appropriate organisational and technical measures to protect personal information against accidental loss, unauthorised access, disclosure, alteration or misuse.
Access to personal information is limited to those who reasonably require it to perform their role.
13. Your Rights
Under UK data protection law, you may have rights in relation to your personal information, including the right to:
- Request access to information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain uses of your information
- Request transfer of your information where applicable
- Withdraw consent where processing is based on consent
These rights are subject to certain legal limitations and exemptions.
To exercise your rights, please contact Trauma Care.
14. Complaints
If you have concerns about how Trauma Care handles your personal information, please contact us so that we can try to resolve the matter.
You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our activities, services or legal obligations.
The latest version will be made available through our website or event registration pages.
16. Contact Us
For questions about this Privacy Policy or how Trauma Care handles your personal information, please contact:
Trauma Care
Email: admin@traumacare.org.uk
Website: www.traumacare.org.uk