The event organiser, Kultur Zesummen - Esch-Sauer, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
PRIVACY NOTICE
At Twist & Tweak, accessible from twistandtweak.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Twist & Tweak and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
By using this ticket shop, you hereby consent to our Privacy Policy and agree to its terms.
Please note: According to the sanitary measures taken by the Grand-Ducal authorities resulting from COVID 19 Pandemic, Twist & Tweak shall respect and implement the requirements of the regulatory provisions relating to sanitary measures in force, which entails a series of changes to the processing of your data. For further information, please visit www.covid19.lu and Ministry of Culture website (FR)
I. WHICH HIGH PERSONAL DATA DO WE COLLECT?
We collect your personal data when you visit our website, when you use our featured services online (e.g. ticketing online, contact form, online subscriptions). The data collected include among other, the following ones:
- Website navigation data (e.g. timestamp, IP address technical data relating to equipment and browser used, cookies).
- Personal identification data that you may communicate to us during the set of operations for ticketing, subscriptions and contact forms (e.g. email address, last name, first name, phone number, function, company, bank details for any ordering, etc)
II. WHY DO WE COLLECT YOUR PERSONAL DATA?
1. Web features management
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Send you emails
- Find and prevent fraud
2. Marketing issues
- Contact form: We shall exclusively process data entered in the interface for processing the user’s contacting. The contact email is based on the necessary legitimate interest in processing the corresponding data.
The personal data additionally processed during transmission helps to prevent abuse of the enquiry form and to ensure the safety of our information technology.
3. Ticketing
We collect personal data for the following purposes:
Purchase of a ticket:
- Personal data attached to the individual ticket: first name, last name, address, city, province, country, postal code, company/group, phone, email
- Bank details for payment operations: card number, expiration date, security code
III. HOW LONG DO WE STORE YOUR PERSONAL DATA?
The GDPR introduces the storage limitation of personal data.
We remind you that under the principle of minimisation data and purpose limitation, your data will be stored only if absolutely necessary for the purposes of the processing in question.
1. Web management
Data will be deleted as soon as they are no longer required to accomplish the purposes, for which they have originally been collected. In case of data collection for website provision, this is the case once the respective session is terminated.
For data saved to logfiles, such data will be deleted after a maximum period of seven days. Further storage of this data is possible. In this case, the user’s IP address will be deleted or alienated, making it impossible to establish any connection with the accessing client.
2. Marketing issues
For personal data from the enquiry form and personal data transmitted by e-mail, this is the case, once the corresponding communication with the user has come to an end. A conversation may be considered as terminated when the circumstances allow for the respective matter to be regarded as fully settled.
3. Ticketing
We retain the billing information according to national law that states the legal obligation related to accountancy (10 years).
In order to comply with the legal provisions regarding tracking due to the COVID 19 pandemic, we shall keep the following personal data: the name of the ticket holder, the assigned seat and the date of the event. These personal data shall be destroyed 1 month after the event. The deadline runs from the day after the day of the event. For further information, please visit www.covid19.lu.
IV. WHAT ARE YOUR RIGHTS AS DATA SUBJECT?
Any data subject (= natural person) of which Twist & Tweak, as controller, processes personal data may exercise the following rights:
- Right of access: you have the right to obtain confirmation that we are processing your personal data and where this is the case to obtain a copy of these data;
- Right of rectification: you have the right to obtain from the controller without undue delay the rectification of inaccurate personal data that you concerned.
- Right to erasure: in specific cases, you have the right to request the erasure of your personal data. We may, however, retain certain information about you as required by law or when we have a legal basis to do so;
- Right to restriction of processing: you can the limitation of certain treatments carried out on your personal data. This right only plays in the following cases:
- When you dispute the accuracy of your data for the time needed to verify the accuracy of the data;
- In the case of unlawful processing by us and you do not wish the deletion of the personal data in question;
- We no longer need your personal data, but these are necessary for the recognition, exercise or defense of rights in court;
- When you have exercised your right to oppose the time to verify that the legitimate reasons, we are pursuing take precedence over yours;
- Right to object: you have the right to object at any time, on grounds related to your particular situation, to any processing of your personal data necessary for the performance of a task carried out in the public interest or based on legitimate interest;
- Right to data portability: you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format and to transmit these data to another controller. However, when the personal data are not processed by automated means, you do not fulfil the conditions to exercise your right to portability;
- Right to withdraw your consent: you can withdraw your consent at every moment when the processing activity is based on it;
- Right to lodge a complaint: you have the right to lodge a complaint with the competent supervisory authority.
How to proceed?
Send your request by email to hello(at)twistandtweak.com. However, Twist & Tweak may refuse your request if it does not meet the requirements of applicable law or regulation.
We shall implement, test and maintain the appropriate security measures, among other, access to facilities, hardware and software, storage and networks, monitoring and logging, breach detection and incident response to protect against unauthorised or accidental access, loss, alteration, disclosure or destruction of personal data.
V. WHAT ABOUT DATA BREACH?
Twist & Tweak will communicate to its client of any personal data breach at Twist & Tweak, its processors, or any other third parties acting on Twist
& Tweak behalf without undue delay.
VI. PRIVACY POLICY OF TICKETTAILOR
By purchasing tickets through Ticket Tailor, you acknowledge and accept Ticket Tailor’s privacy policy. For further information, please refer to this site.
tickettailor.com/legal/terms-of-use
Last update: 25/08/2025