The event organiser, TwitchMusic, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Privacy Policy

This privacy policy explains how Twitch Music Ltd collects, uses, stores and protects your personal data when you visit our Ticket Tailor event ticket shop, buy tickets, attend one of our events, contact us, or otherwise provide personal data to us.

Twitch Music Ltd is the data controller for the personal data we collect from you in relation to our events.

Ticket Tailor acts as our ticketing service provider and data processor for ticket sales and event registration data. Payment providers may also process payment information securely when you buy a ticket.

If you have any questions about this privacy policy or how we use your personal data, you can contact us at:

Email: admin@twitchmusiclimited.com
Phone: +44 7346 813163
Address: Twitch Music Ltd, 10 Rose Street, United Kingdom

This policy affects your legal rights and obligations, so please read it carefully.

Personal data we collect

We may collect, process, store and use personal data when you book a ticket, buy an associated product or service, attend one of our events, contact us, or otherwise provide personal data to us.

This may include:

Your name
Your email address
Your phone number
Your address, where required
Ticket booking information
Event attendance information
Any information you provide when contacting us
Any access, safety, medical or support requirements you choose to tell us about for event purposes
Payment confirmation and transaction information

We do not store full card details. Payments are processed securely by our payment provider and/or Ticket Tailor’s integrated payment services.

We may also collect personal data that you give to us about other people if you register them to attend an event. If you provide personal data about another person, you should make sure they are aware of this privacy policy and that you have permission to provide their information to us.

All personal data that you provide to us must be true, complete and accurate. If you provide inaccurate or false data, and we suspect or identify fraud, we may record this.

You do not need to provide us with personal data to view our event ticket shop. However, we may still collect certain technical information automatically, as explained in the “Data we automatically collect” and “Cookies” sections of this policy.

When you contact us by email, phone, social media or post, we may keep a record of that correspondence.

Data we automatically collect

When you visit our event ticket shop, we or third parties acting on our behalf may automatically collect and store information about your device and your activity.

This information may include:

Your device type
Your browser type
Your operating system
Your time zone and language settings
Your browsing actions and patterns
Statistical information about how the ticket shop is used

We may collect this information using cookies and similar technologies. We use this information to help operate, improve and protect our event ticket shop, our events, and the products and services we provide.

Marketing communications

We may use your personal data to send you marketing communications about Twitch Music Ltd events, offers, news and services where permitted by law.

You can choose to stop receiving marketing communications at any time by contacting us at admin@twitchmusiclimited.com or by clicking the unsubscribe link in a marketing email.

If you unsubscribe, it may take a short time for your new preferences to take effect. We may still contact you with important information about tickets you have bought or events you are attending.

Lawful basis for processing your personal data

We will only use your personal data where we have a lawful basis to do so.

We may use your personal data because it is necessary to perform a contract with you, including:

Processing your ticket booking
Supplying tickets and associated products or services
Contacting you with important event information
Delivering the event
Responding to questions, comments or complaints about your booking or the event

We may also use your personal data because it is necessary for our legitimate interests, including:

Providing customer support
Managing and improving our events
Preventing fraud
Keeping business records
Enforcing our terms and conditions
Protecting our legal rights
Contacting you about changes to this policy
Sending marketing about similar events where permitted by law

We may process your personal data where we need to comply with a legal obligation, including accounting, tax, regulatory, safety or law enforcement requirements.

Where we rely on consent, you can withdraw your consent at any time.

Who we share your data with

We may share your personal data with trusted third parties where necessary to provide our events, ticketing services and business operations.

This may include:

Ticketing providers, including Ticket Tailor
Payment providers
Email and communication providers
IT and website service providers
Event staff, security, venue operators and contractors where needed for event management and safety
Accountants, auditors, insurers, legal advisers and professional advisers
Regulators, authorities or law enforcement where required by law

We may also share your personal data where necessary in connection with any business sale, merger, restructuring, financing or acquisition involving Twitch Music Ltd.

We will not sell your personal data.

Where we hold and process your personal data

Some of our service providers may store or process personal data outside the United Kingdom or European Economic Area.

Where this happens, we will take reasonable steps to make sure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

Cookies

Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember preferences and understand how visitors use the site.

Our event ticket shop may use cookies to recognise you when you return, remember settings and improve the user experience.

Most browsers accept cookies automatically. You can change your browser settings to refuse cookies or alert you when cookies are being used. Please note that some parts of the ticket shop may not work properly if cookies are disabled.

We may also use analytics tools, such as Google Analytics, to understand how visitors use our ticket shop. These tools may collect information such as the number of visits, pages viewed, time spent on the site and where visitors came from. This information helps us improve our event ticket shop and services.

Security

We take reasonable technical and organisational steps to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

Payment transactions are processed securely by our payment provider and/or Ticket Tailor’s integrated payment services.

However, no system can be completely secure. Although we take steps to protect your personal data, we cannot guarantee that your personal data will always remain completely secure.

Your rights

Under data protection law, you may have the right to:

Request a copy of the personal data we hold about you
Ask us to correct inaccurate or incomplete personal data
Ask us to delete your personal data
Ask us to restrict how we use your personal data
Object to certain types of processing, including direct marketing
Ask for your personal data to be transferred to another organisation, where applicable
Withdraw consent where we rely on consent
Complain to the Information Commissioner’s Office

To exercise your rights, please contact us at:

admin@twitchmusiclimited.com

We may need to verify your identity before responding to your request.

If your request is manifestly unfounded or excessive, we may refuse the request or charge a reasonable administrative fee.

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office. You can find more information at ico.org.uk.

Links to other websites

Our event ticket shop may contain links to other websites. Once you leave our ticket shop, we do not have control over those websites and we are not responsible for their privacy practices.

You should read the privacy policy of any external website you visit.

Retention

We only keep your personal data for as long as reasonably necessary for the purposes set out in this policy.

Ticket booking and event attendance information may be kept for as long as needed to manage the event, deal with queries, handle complaints, protect our legal rights, and meet accounting, tax and legal obligations.

Where information forms part of our business, payment, tax or accounting records, we may need to keep it for up to 6 years from the end of the relevant financial year.

Marketing data will be kept until you unsubscribe or tell us that you no longer wish to receive marketing from us.

After the relevant retention period ends, we will delete or anonymise your personal data where appropriate.

Changes to this policy

We may update this privacy policy from time to time.

Any changes will apply from the date the updated policy is published on our event ticket shop or otherwise made available to you.

You should check this policy regularly so that you are aware of any changes.

Governing law

This policy is governed by the laws of England and Wales.

Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.