Privacy Policy for Victrix


The event organiser, Victrix, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Your data will only be used for communication regarding events run by Victrix, and will not be shared to any third parties.

Privacy Policy

Last Updated: 10/9/25

At Victrix, we are committed to safeguarding your privacy and ensuring your personal data is protected. This Privacy Policy explains how we collect, use, and share your personal information when you purchase tickets for our event online. We are compliant with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018 in the UK.

By purchasing a ticket for our event, you agree to the collection, processing, and use of your personal data in accordance with this Privacy Policy.

1. Who We Are

Victrix
Email: hi@victrixchester.co.uk
Event Website: www.victrixchester.co.uk

For the purposes of the GDPR, we are the Data Controller of the personal data you provide to us.

2. Information We Collect

When you purchase a ticket, we collect the following types of personal information:

  • Personal Identification Information: Name, email address
  • Payment Information: Credit/debit card details and billing address (note that payment data is processed securely by Stripe, a third-party provider). Their privacy policy can be found here: stripe.com/gb/privacy
  • Event-related Information: Information about your ticket choices, such as accommodation preferences or special requests.
  • Technical Data: IP address, browser type, device type, operating system, and website usage data, which help us improve the user experience and website functionality.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Ticket Processing: To process and confirm your ticket purchase, including sending you tickets, receipts, and relevant updates.
  • Communication: To communicate with you about your purchase, event details, updates, reminders, and any changes related to the event.
  • Customer Support: To respond to any inquiries, issues, or requests related to your ticket purchase.
  • Marketing: With your consent, we may send you promotional materials about future events, offers, or updates (you can opt out at any time).
  • Improvement of Services: To analyze trends, track user behavior on our website, and improve our event planning and overall service.
  • Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce agreements.

4. Legal Basis for Processing Your Data

Under the GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: We process your data to fulfill the contract between you and us (e.g., ticket purchases).
  • Consent: We process your data for marketing purposes based on your consent, which you can withdraw at any time.
  • Legitimate Interests: We may process your data for purposes such as improving our services, website functionality, and event experiences, which we believe are in our legitimate interests.
  • Legal Obligation: We may process your data to comply with legal or regulatory requirements.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:

  • Service Providers: We may share your data with third-party service providers that assist in processing payments, sending emails, or managing event operations. These providers are contractually required to handle your data securely and only for the purposes specified by us.
  • Legal Compliance: We may disclose your personal data if required by law or in response to a legal request, such as a subpoena or government investigation.
  • Business Transfers: If our event business is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that process.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

7. Your Rights Under GDPR

Under the GDPR, you have the following rights with respect to your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions (e.g., if the data is no longer necessary for the purposes for which it was collected).
  • Right to Restriction: You can request that we restrict the processing of your personal data in certain circumstances (e.g., if you contest the accuracy of your data).
  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format, so you can transfer it to another data controller.
  • Right to Object: You can object to the processing of your personal data in certain cases (e.g., for marketing purposes).
  • Right to Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at hi@victrixchester.co.uk

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience. These cookies may track your activity on our website, remember your preferences, and help us understand website traffic patterns.

You can control cookie settings through your browser. If you do not wish to accept cookies, you can disable them in your browser settings, but this may affect the functionality of our website.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the internet can be guaranteed as 100% secure.

10. Children’s Privacy

Our event is only available for those under 18 years of age if they are accompanied throughout the event by an appropriate adult. Therefore, data such as email addresses will only be taken from the adult responsible for the child/children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our website and indicate the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Victrix
hi@victrixchester.co.uk
80 Becketts Lane, Chester, CH3 5RW

13. Complaints

If you feel that your rights under the GDPR have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's independent authority for data protection:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113

This Privacy Policy is designed to comply with the requirements of the GDPR and ensure the safe processing of your personal data in the context of purchasing tickets for our event.