The event organiser, Vindustrious, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
This privacy policy ("policy") will help you understand how Vindustrious ("us", "we", "our") uses and protects the data you provide to us when you visit and use vindustrious.com, londonwinefair.com, signature-serve.com and drinksbuyersawards.com. We aim to maintain consistently high standards in our use and storage of your personal data and have procedures in place to comply with the Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 (amended) and other relevant legislation. This privacy notice aims to clearly inform you of how we use your personal data, how we ensure it is kept secure and your choices about its use. This is to help you make informed decisions when using our websites and the other services we provide. Personal data, as defined by the GDPR, means any information which can directly or indirectly identify a living individual. For example, your name, email address, postal address and telephone number. We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
Each of our services may have additional or more specific privacy policies and these will be available on the relvant websites.
About Us
Vindustrious Ltd is a publishing and events company registered in England and Wales under the company number 16712233 and our VAT registration number is GB 502 5386 14. If you have any questions about this Privacy Notice please contact the Data Protection Officer by email: dataprotection@vindustrious.com
Collection of your personal data
We collect personal data from you when you enquire about, or request a product or service directly from us. For example when you:
- Register on one of our websites
- Sign up for a digital product or service
- Register to attend a conference, an exhibition, an award or other event
- Request a newsletter/bulletin
- Enter a competition or prize draw
The information we collect will include:
- Your IP address.
- Your contact information and email address.
- Other information such as interests and preferences.
- Data profile regarding your online behavior on our blog.
When you register to attend one of our events, we may also collect details about your dietary and accessibility requirements. We only collect this information with your explicit consent and will only use it for the purposes of your attendance at the event.
The Lawful Bases for Processing your data
Under GDPR there are six lawful bases under which organisations can collect, use and store personal data. We have identified four which we rely upon for our business activities:
Contractual
In many circumstances we rely on the lawful basis of "performance of a contract", this enables us to respond to you when you express an interest in our products and services and to execute any sales.
Consent
In some circumstances we rely on your specific consent, whereby you actively agree and "opt-in". We will always make it clear how you can withdraw your consent at any time.
Legal Obligation
There will be circumstances where we are legally obliged to hold your personal data or to disclose it to a third party. Examples of this are informing HMRC of an employee's tax liability or passing information to the police as part of a criminal investigation. You cannot object to this lawful basis, but we will always verify the source prior to any disclosure.
Legitimate Interest
For some of our activities we rely on our legitimate business interest to collect and use your personal data. In such cases, we have balanced our interests with yours and do not believe these activities will have a negative impact on your privacy rights and freedoms. We specifically rely on Legitimate Interest to:
- Manage specific aspects of our events
- Send you marketing communications about our products and services
- Send you marketing communications related to other companies' products and services (in a business-to-business context)
- Personalise the marketing content we provide you
- Share your contact details with a named sponsor, when you access specific sponsored content
- Undertake business sales and advertising activities
- Research publicly available business contact details
- Customise the content you see on our websites
How we use your personal data
We will use your personal data for the purposes of fulfilling a product or service you have requested, which includes:
- Fulfilling your requests and delivery of a product or service. For example when you: - subscribe to a magazine - register to attend an event - register to access online content - register to access site functionality
- Administering your account
- Sending you specific service or transactional communications about a product or service
- Fulfilling prize draws and competitions
- Delivering customer services
Marketing communications
When we collect your personal data we will include a specific notice to inform you and give you choices about future direct marketing communications from us. We will only send you direct marketing communications when you have either:
- provided your consent (e.g. ticked a box or clicked a "button" to submit a form)
- where we believe we can demonstrate a legitimate business interest and have balanced this with your interests and privacy.
It is always your choice and you can stop receiving direct marketing communications from us at any time. We will provide a clear and easy way to do this on any communication you receive. To learn more please see How to stop marketing communications.
Personalised marketing content
We want to ensure our marketing communications are of interest to you. We therefore use the information we know about you to tailor our messages to be more relevant. We will use details such as your gender, age, geographical location, and previous transactional history to try and do this. You have the right to object to this profiling.
Personalised website content
We believe website content is more interesting to you when it is relevant. We provide tailored recommendations and advertisements to customise the content that you see on our websites. To do this, we use cookies and similar technologies through various technology partners to help us understand how you interact with our websites (e.g. the content you viewed on a previous visit or aggregated website performance analytics). To learn more please see our Cookie Notice.
How to stop receiving marketing communications
We don't want to send you marketing communications if you do not want to receive them. You can object to these messages from us at any time.
Emails: There will always be an unsubscribe link on any marketing email you receive from us. Some of our brands, where relevant, provide a level of granularity to the types of emails you can unsubscribe from.
Post: We will inform you in any postal communication how you can stop receiving direct mail in future.
Phone: If you receive a marketing call from us, please let the call operator know if you don't want to receive calls again.
SMS: Please text "STOP" to any message received.
If you wish to specify which brands you want to receive marketing communication from please contact us including the brands you are interested in and your personal details (Name, Company name, address, email and telephone number).
If you wish to stop ALL marketing communications from Vindustrious Ltd please email contact us with the subject header "Stop Marketing" (remember this will stop all marketing communications from all of our brands). Please include your personal details (Name, Company name, address, email and telephone number) so we can make sure that we do not contact you again. Please note that this process will only stop marketing to the individual named in the email and not your company or organisation as a whole.
If you wish to speak to us directly about marketing communications you are receiving, please contact us: dataprotection@vindustrious.com
Legal Disclosure
We may need to disclose your personal data to comply with any legal obligation. These requests will be verified before we share your details.
Changes to our company
In the event we go through a business transition such as a merger or acquisition by another company, or sale of all or a portion of our assets, your personal data may be among the assets transferred.
Protecting children
All of our brands are aimed at adults and are not designed for use by children. However, we accept that on occasion children may visit our websites. Where we believe any of our brands may attract children under the age of 16, we will clearly provide information notices to try and deter children from providing their personal data. We clearly stipulate that entry into any of our competitions is only available to over 18s. In exceptional circumstances we may lower this, but never lower than 16 and this will always be clearly stipulated in the terms and conditions for the specific competition. We do not knowingly send marketing communications to children. We actively encourage all our staff, whenever they are implementing new promotions, offers or events to assess whether these might be attractive to children and if so, will ensure clear information is provided to try and deter children from providing their personal data. If you are a parent or guardian and are concerned that we may be processing personal data related to your child, please email us.
Your rights
Under data protection law you have a number of rights. These are intended to give you control over how we manage your personal data. If you are unhappy with any aspect of our handling of your personal data please email us. If you are concerned with the manner in which we have handled your personal data, you have the right to complain to a supervisory authority. In the UK this is the Information Commissioner's Office.
Right to be Informed
You have the right to know what data we hold on you and what we will do with it. This privacy notice is the way in which we communicate this to you.
Right to Access
You can request a copy of the personal data we hold relating to you and our reasons for processing it. This is known as a Subject Access Request. In responding to such a request we may ask for proof of your identity, to ensure we do not inadvertently send your personal data to another person. We will endeavour to respond to any such requests as soon as possible, but within one calendar month.
Right to Rectification
If you discover or believe the personal data we hold for you is out of date or incorrect please let us know and we will rectify this as soon as possible.
Right to Erasure (to be forgotten)
If you wish for your personal data to be deleted we will assess any such request on a case-by-case basis. We will respond to you as soon as possible, but within one calendar month of receiving your request.
Right to Restrict Processing
If you wish you can request to restrict or supress the processing of your personal data. This means that we will continue to store your data but will not process it. You may choose to do this instead of asking for your data to be deleted because we can then make sure that we do not collect your data again.
Right to Data Portability
You can ask us to provide all the data we hold on you in a machine readable format. We will generally do this as a CSV file within one month.
Right to Object
You have the right to object to the processing of your data. You have an absolute right to object to direct marketing but we may have to continue processing data for other purposes if we have a compelling reason. In those circumstances we will inform you of our reasons and give you details of how you can raise a complaint with the ICO. Please see How to stop receiving marketing communications for further information.
Rights related to automated decision making
You have the right to object to any automated decision made by us regarding you. We do not presently undertake automated decision making but will monitor our business practices and update this section if this changes. If you wish to exercise any of your rights or for more information please contact us.
Safeguarding and Securing the Data
Vindustrious is committed to securing your data and keeping it confidential. We hold your personal data on our secure systems, mainly based within the UK and the European Economic Area (EEA). Where we employ service providers, we have appropriate agreements in place to ensure your personal data is protected. Your personal data may be transferred to a country outside the European Economic Area (EEA). This may be required for the purposes of our staff based outside the EEA or where a supplier of a service is based outside the EEA. We will take all reasonable steps necessary to ensure your personal data is treated securely. This includes the use of Binding Corporate Rules and Model Contractual Arrangements as approved by the European Commission, and the EU-US Privacy Shield.
Cookie Policy
The aim of our Cookie Notice is to provide you with a summary of the tracking technologies we use and how you can control what is set and when. We keep our Cookie Notice under regular review to best reflect the technology we use on our sites.
Web Beacons
To help us better manage content we employ web beacons in emails that we send to our subscribers. Web beacons are tiny graphics with a unique identifier and are used to track the online movements of internet users. Unlike cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on websites. We use them in our HTML-based emails to learn which emails have been opened by recipients enabling us to gauge the effectiveness of our marketing campaigns.
Pixels
A pixel refers to the code that is placed on your computer in order to trigger a cookie. We sometimes use this methodology to allow us to deliver more relevant messages to you.
Log Files
We use log files to record events that occur on our websites. This may include, though not exclusively, the type, content or time of transaction made via your device. These audit trails allow us to analyse activities on our websites.
How and why we use cookies and tracking technologies
There are two types of cookies:
- "Session Cookies" - Stored temporarily in your computer's memory while you are visiting a website and are deleted when you close your browser.
- "Persistent Cookies" - Stored for a set period on your computer and used to determine whether there has been any contact between us and your computer in the past.
There are two ways cookies set can be on our websites:
- "1st Party Cookies" - cookies that are set by the website domain (or belonging to a sub domain) of the website.
- "3rd Party Cookies" - cookies that are set by another website domain. (e.g. by one of our main technology partners or by an external web service).
Cookies Classification
We are categorising cookies set on the site by ourselves and our main technology partners into the following categories:
Category 1: Strictly necessary cookies
These cookies are essential, as they enable you to move around a website and use its features, such as accessing secure areas. Without these cookies, services you've asked for (such as access to secure areas) can't be provided. These cookies don't gather information about you that can be used for marketing or remembering where you've been on the internet.
Category 2: Performance cookies
These cookies collect information about how you use a website, for example which pages you go to most often and if you get any error messages from certain pages. These cookies don't gather information that can identify you. All information these cookies collect is anonymous and is only used to improve how our website works. These cookies are not used to target you with online advertising. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience.
Category 3: Functionality cookies
These cookies allow a website to remember choices you make (such as your username, language or the region you're in) and tailor the website to provide enhanced features and content for you. For instance, they can be used to remember log-in details, changes you've made to text size, font and other parts of pages that you can customise. They may also be used to provide services you've asked for such as watching a video or commenting on a blog. These cookies may be used to ensure that all our services and communications are relevant to you. The information these cookies collect cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience.
Category 4: Targeting and advertising cookies
We use these to provide adverts on our sites that we believe are more relevant to you. Without these cookies, online adverts you encounter will be less relevant to you and your interests. We also enable some advertising partners to set cookies specifically to enable them to analyse advertising campaign performance.
Our main technology partners
We work directly with a number of technology partners to maintain and enhance our websites. We will update the following listing when cookies are added or removed.
Google DoubleClick
We use Google DoubleClick for the delivery and measurement of advertising campaigns.
Google AdWords
We use Google AdWords to promote our products and services through Google's advertising opportunities.
Google Analytics
We use Google Analytics to provide insight into how visitors find and use our web pages so that we can evaluate and develop them.
We use Facebook to promote our products and services.
LinkedIn Sales Navigator
We use LinkedIn Sales Navigator to grow sales.
HubSpot
We use HubSpot for customer relationship management.
External web services
We use a number of web services to display external content, e.g. YouTube. These could set cookies or track your activity anonymously – for full information you should read the privacy policies of these sites.
Our use of cookies on third party sites
We may set cookies on certain third-party sites that we advertise on to identify you as having visited that site if you later visit our website, and will serve targeted advertising based on this information.
Your control options
When you use any of our websites for the first time you will be notified about our use of cookies via a "pop up" banner. This is to inform you that cookies or similar technologies are deployed on your device. Some of these cookies or similar technologies may facilitate the processing of personal data.
Managing your cookies
You can choose to disable your web browser's ability to accept cookies. Please note that if you choose to do this, you may not be able to access or take advantage of many features of the service and some parts of the website may not work properly.
You can control how cookies are set within your browser settings. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences, please see:
"Privacy Browsing" in Firefox
"Incognito" Browsing in Chrome
"InPrivate" Browsing in Internet Explorer 11
"InPrivate" Browsing in Microsoft Edge
"Private Browsing" in Safari
If you want to learn more about cookies, or how to control or delete them, you can visit: www.allaboutcookies.org. You can also review the guidance provided by the Information Commissioner's Office.
Managing your preferences
Do Not Track Signals
We currently do not respond to web browsers Do Not Track but will continue to review the Do Not Track concept and may adopt a standard once available. If we do so in the future, we will provide all relevant information in this policy.
Online Advertising
For more information about online behavioural advertising please see:
Advertising Standards Authority guide to Online Behavioural Adverts
Your Online Choices website, tips and advice about Online Behavioural Adverts and opting-out can be found in the Your Ad Choices.
Links to or from Other Websites
Our websites may contain links to websites run by other organisations. This privacy policy applies only to our websites‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.