The event organiser, Walk Winchester With, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Privacy Policy

Last updated: 02/10/2026

This privacy policy explains how we collect, use and protect your personal information when you visit our website, book a tour, contact us, or sign up as a host/referral partner.

Who we are

Walk Winchester With... is a historical walking tour experience created by Electric Women Productions.

For the purposes of UK data protection law, the data controller is:

Daisy Norwood as Electric Women Productions
Email: electricwomenproductions@gmail.com

What information we collect

We may collect the following information:

your name
your email address
your phone number, if provided
booking details, including tour date, ticket type and number of tickets
accessibility information you choose to provide
information about children under 5 attending, where relevant
payment and refund information
discount code or referral code used when booking
messages you send to us
newsletter preferences, if you choose to opt in
host/referral partner details, where relevant, including property name, contact details and payment details for commission payments

We do not intentionally collect more information than we need.

How we use your information

We use your personal information to:

process and manage your booking
send booking confirmations, reminders and important tour information
contact you about changes, cancellations, refunds or safety information
understand accessibility needs you choose to tell us about
manage payments, refunds and records
manage referral discounts and host commission payments
respond to enquiries
send marketing emails only where you have opted in or where the law allows
improve our tours, website and customer experience
meet legal, tax, insurance and record-keeping obligations

Our lawful basis for using your information

We use your information under the following lawful bases:

Contract
We use your information to provide the tour you have booked, manage your ticket, send essential booking information and deal with cancellations or refunds.

Legitimate interests
We may use limited information for reasonable business purposes, such as managing customer service, keeping business records, improving the tour experience, preventing fraud, managing host referrals and protecting our legal position.

Consent
We use consent where you choose to join our mailing list or give us optional information, such as accessibility information.

Legal obligation
We may use and keep certain information where required for tax, accounting, insurance, legal or regulatory reasons.

Marketing emails

We will not add you to our general marketing mailing list unless you have opted in or where the law otherwise allows.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Booking confirmations, reminders, cancellation messages and safety updates are service emails, not marketing emails, and may still be sent where needed to manage your booking.

Accessibility information

If you choose to tell us about accessibility needs, we will use that information only to help us understand whether the tour is suitable for you and to make reasonable adjustments where possible.

Please do not provide medical information unless it is relevant to your participation in the tour.

Children’s information

Children may attend the tour, but bookings should be made by an adult.

We may collect limited information about child tickets or the number of under-5s attending so that we can manage group size, safety and ticketing. We do not knowingly use children’s information for marketing.

Payments

Payments are processed through our booking and payment providers. We do not store full card details ourselves.

Our providers may process payment information in accordance with their own privacy policies and security procedures.

Who we share your information with

We may share your information with trusted service providers who help us run the business, including:

ticketing and booking platforms, such as Ticket Tailor
payment processors, such as Stripe
email and marketing platforms, if you opt in
website providers, such as Squarespace
accountants, bookkeepers or professional advisers
insurers or legal advisers, if needed
referral hosts, only where needed to confirm commission records and never more than necessary

We do not sell your personal information.

Host/referral partners

If you sign up as a host or referral partner, we may collect your name, property name, contact details, referral code, booking/referral records and bank details for commission payments.

We use this information to manage the referral relationship, calculate commission, send statements and make payments.

How long we keep your information

We keep personal information only for as long as reasonably necessary.

As a guide:

booking and customer service records may be kept for up to 6 years for tax, insurance and legal record-keeping
mailing list data is kept until you unsubscribe or ask us to delete it
host/referral partner records may be kept for the duration of the relationship and for a reasonable period afterwards for accounting and legal purposes
optional accessibility information is kept only for as long as needed to manage the relevant booking, unless we have a lawful reason to keep it longer

Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

access the personal information we hold about you
ask us to correct inaccurate information
ask us to delete your information in certain circumstances
object to certain uses of your information
ask us to restrict how we use your information
withdraw consent where we rely on consent
complain to the Information Commissioner’s Office

To exercise your rights, contact us at:

electricwomenproductions@gmail.com

You can also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies and website analytics

Our website may use cookies and similar technologies to help the site work, understand website traffic and improve the visitor experience.

Where required, you will be asked to manage your cookie preferences through the website cookie banner or settings.

Security

We take reasonable steps to protect your personal information and only use trusted platforms and providers where needed to run the business.

However, no online system is completely secure, so please take care when sending information to us online.

Changes to this policy

We may update this privacy policy from time to time. The latest version will be published on our website.