The event organiser, Wild Arts, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
We are Wild Arts, the charity behind Opera at Layer Marney Tower. Our address is South Green Farmhouse, Fingringhoe, Colchester, Essex CO5 7DP. If you have any questions, please contact us at info@wildarts.org.uk. This policy sets out how we collect, process and hold your personal data if you visit our online ticket shop or write to us.
When you book a ticket to a performance, we have to collect, process, store and use bits of information to make everything work smoothly. This normally is your name, email address and payment information. We won't give your data to anyone else, and we will only contact you about performances that you might be interested in in the future. When you contact us by email or post, we may keep a record of the correspondence, but only if it is relevant to inviting you to a future performance.
Because we use Ticket Tailor, the process should be smooth and it's very useful having the online seating plan, but it also means that we end up collecting and storing anonymous information. It's things like your computer or device's ID number; technical information about your device such as type of device, web browser or operating system; your preferences and settings such as time zone and language; and statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve our event ticket shop, our events and the services we provide, and for analytical and research purposes.
If you opt in to receive marketing communications from us, we will send you information about new events and very occasional newsletters, blog posts, surveys.
You can easily unsubscribe at any time, either by clicking unsubscribe on the email we send, or by contacting us at info@wildarts.org.uk
We will use the information to supply the tickets, to contact you with any information or updates relating to the performance, to deliver the event to you in accordance with any requests you make and that we agree to, and to deal with any questions you have in relation to the event.
Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party's rights, property, or safety, and share some bits with service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors and lawyers, might need bits of information to do their job.
Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers or their servers are based outside of the EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.
A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know any personal data about you, such as your name and/or address. These files are then used by websites to identify when users revisit that website.
Our event ticket shop uses cookies so that we can recognise you when you return and personalise your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our event ticket shop may not operate efficiently if you refuse to accept cookies.
We also use Google Analytics to monitor how the event ticket shop is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the event ticket shop, where visitors generally came from, how long they stayed on the event ticket shop, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. These do not collect any personal data. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.
Although no system can be completely secure, we will be very careful with security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.
You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at info@wildarts.org.uk.
If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal data, you should contact the UK supervisory authority: the Information Commissioner, see www.ico.org.uk.
Our event ticket shop may contain links to other sites of interest. Once you have used these links to leave our event ticket shop, please remember we don't have control over that other site.
If you register with us, we shall retain your personal data until you close your account.
If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications.
If you have otherwise booked a ticket with us or contacted us with a question or comment, we shall retain your personal data for 6 months following such contact to respond to any further queries you might have.
If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.
We may change the terms of this policy from time to time. You are responsible for regularly reviewing this policy so that you are aware of any changes to it. If you continue to use our event ticket shop after the time we state the changes will take effect, you will have accepted the changes.