The event organiser, Wild Love Festival, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
At Wild Love Festival, we care deeply about trust, transparency and looking after one another — including when it comes to your personal data. This policy explains how we collect, use and protect your information when you visit our ticket shop or interact with us.
Wild Love Festival (Brighton & Hove) is the data controller for your personal information.
If you have any questions at all, feel free to reach out to us at hello@willovefestival.co.uk.
The information we collect
When you book a ticket or purchase something connected to the festival, we collect the details we need to make everything run smoothly — usually your name, address, email address and payment information.
If you book tickets for friends or loved ones, you may also share their details with us. By doing so, you confirm that they’re aware of this privacy policy and happy for us to use their information in line with it.
Please make sure the information you provide is accurate and up to date. If we believe information has been provided inaccurately or fraudulently, we may record this for safety and legal reasons.
You don’t need to share any personal data just to browse our ticket shop, although we may still collect some basic technical information (explained below).
If you contact us by email, post or phone, we may keep a record of that conversation so we can help you properly.
Information collected automatically
When you visit our ticket shop, we (or trusted third parties working with us) automatically collect some technical information about how you use the site. This may include:
- Your device or browser type
- Operating system and settings (like language or time zone)
- General browsing behaviour on the site
We use cookies to do this (see below). This information is collected anonymously and helps us improve our website, our events and your overall experience.
Marketing & staying in touch
If you choose to opt in, we may send you emails about things like upcoming events, newsletters, blog posts or the occasional survey. We’ll only do this if you’ve said yes — and we keep a record of that consent.
You can unsubscribe at any time by clicking the link in our emails or by emailing hello@willovefestival.co.uk. It can take up to 5 working days for changes to take effect.
How and why we use your data
We use your personal information to:
- Process your ticket purchases
- Share important information about the festival
- Deliver any products or services you’ve bought
- Respond to questions, feedback or concerns
We may also use your data where we have a legitimate reason to do so — for example, customer support, legal compliance, fraud prevention, accounting or to let you know if this policy changes.
Who we share your data with
Sometimes we need to share your information with trusted partners who help us run the festival, such as:
- Ticketing and payment providers
- Email and IT service providers
- Accountants, auditors or legal advisers
We only share what’s necessary and always expect these partners to handle your data responsibly.
In rare cases, we may need to share data where required by law, or as part of a business restructure or sale.
Where your data is stored
Some of our service providers may be based outside the UK or EU. If your data is transferred internationally, we make sure appropriate safeguards are in place to protect it.
Cookies
Cookies are small files stored on your device that help websites work better. Our ticket shop uses cookies so we can recognise returning visitors and remember preferences.
You can change your browser settings to block cookies if you prefer, though parts of the site may not work as smoothly.
We also use Google Analytics to understand how our ticket shop is used. This data is collected anonymously. If you don’t want this, you can disable cookies in your browser settings.
Keeping your data safe
We take security seriously and use appropriate technical and organisational measures to protect your information. Payment details are encrypted using SSL technology, and data is stored on secure servers.
That said, no system is ever 100% secure. While we do our best, we can’t guarantee absolute security at all times.
Your rights
You have the right to:
- Ask for a copy of the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal data
To exercise any of these rights, just email hello@willovefestival.co.uk.
If a request is excessive or unfounded, we may charge a small administrative fee.
If you ever feel unhappy with how your data is handled, you can also contact the UK Information Commissioner’s Office (ICO).
Links to other websites
Our ticket shop may include links to other sites. Once you leave our site, we can’t control how those websites handle your data, so please check their privacy policies separately.
How long we keep your data
- If you register an account, we keep your data until you close it
- If you receive marketing emails, we keep your data until you opt out
- If you buy tickets or contact us, we usually keep your data for up to 6 months afterwards to help with any follow-up questions
Final bits
If any part of this policy is found to be unenforceable, the rest still applies.
This policy is governed by the laws of England and Wales.
We may update this policy from time to time. By continuing to use our ticket shop, you’re agreeing to the most recent version.