Privacy Policy
1. Introduction
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your information when you purchase tickets for our events.
2. Information We Collect
When you purchase tickets or interact with our website, we may collect:
- Personal details (name, email, phone number)
- Payment information (processed securely through our ticketing platform)
- Usage data (how you interact with our website)
3. Use of Your Information
We use your information to:
- Process your ticket purchase and manage your order
- Communicate important event updates and information
- Improve our website and event experience
- Track event engagement and advertising performance through third-party tools
4. Third-Party Tracking
We use third-party tools like Facebook Pixel, TikTok Pixel, and Google Analytics to help us understand audience behavior and improve marketing. These tools may collect information about your visit to our site. We only use these tools if you have provided consent via our cookie consent banner.
5. Data Sharing
We do not sell your personal information. We may share data with third-party service providers only as necessary to operate the event and provide services (e.g., payment processors, ticketing platform).
6. Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Request corrections to your data
- Opt out of marketing communications
- Withdraw consent for cookies/tracking
7. Data Security
We implement reasonable security measures to protect your personal information. However, no online transmission is completely secure, so please be cautious when sharing sensitive information.
8. Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact us at: info@xperiencelive.co.uk