Privacy Policy for Xylo Bats, LLC


The event organizer, Xylo Bats, LLC, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.



Warranty Details

Here at Xylo Bats, our hope is that our bats will bring joy to those who purchase one for years to come. That being said, we noticed a need to help make that happen and allow our customers to have peace of mind when purchasing one of our custom bats.

This is why we chose to offer a 1 year and 2 year warranty option to our custom wood bats. We understand that the concern with purchasing a wood bat is that it could break. This is a true concern, but we want to help alleviate that concern with these options. The warranty options are outlined as followed:

1 Year Warranty ($29.95): Our 1 year warranty option covers your custom bat for one year from the date you receive your wood bat. If the wood bat breaks within the 1 year of coverage, Xylo Bats will make a second bat with the same specs and customization as the first bat. The customer must email proof of the break to exchanges@xylobats.com in order to receive their new bat. This warranty option is good for one replacement bat from the original order.

2 Year Warranty ($49.95): Our 2 year warranty option covers your custom bat for 2 years from the date you receive your wood bat. If the wood bat breaks within the 2 years of coverage, the customer has the option to change the size of the bat (we understand within two years you or your ball player may be in a different size bat) and the replacement bat will be the same customization as the first bat. The customer must email proof of the break to exchanges@xylobats.com in order to receive their new bat. This warranty option is good for one replacement bat from the original order.

If a customer orders multiple custom Xylo Bats, each custom bat must be under its own warranty coverage. With further questions regarding our warranty option, please email support@xylobats.com