Ticket orders are processed on our behalf by Ticket Tailor through our event ticket shop. Ticket Tailor has no direct relation with ticket buyers. If you have any questions about your tickets, our ticket shop, your order or otherwise relating to an event, please contact us, not Ticket Tailor. Likewise, if you would like us to amend or delete any of the personal data you have provided to us, please contact us, not Ticket Tailor.
This policy covers:
• the types of information we collect about you
• how we collect and use it
• who we might share it with
• the steps we’ll take to make sure it stays private and secure
• the rights to your information
If you have any concerns regarding data that we hold or that you think we might hold then please let us know. We take storage of all data seriously. Please contact our Support Services Director – Vic Hibbert on 01752-761004
Who we are:
YMCA Plymouth is a Charity operating as a Limited Company. We are affiliated to YMCA England.
Our Head Office is based at Honicknowle Lane, Honicknowle, Plymouth PL5 3NG
YMCA Plymouth is the ‘data controller’ for the information in this overview. This means we are responsible for deciding how we use your information.
The information we collect:
The information we collect comes directly from you. This could be:
• When you donate online or in person and complete a gift aid form
• Register online for a class
• Book into our gym
• Use our facility
• Take part in a sponsored event
• Book a holiday club place
• Register as a student at Discovery College
This list is not exhaustive.
YMCA Plymouth may receive personal information about you, such as your name, address, telephone number, email address, debit/credit card or direct debit details.
How we will use your information:
We will only collect your information to provide any products and services you have requested.
We will only use your information where we are allowed to by law. e.g. carrying out an agreement we have with you, fulfilling an obligation because we have a legitimate business interest or where you agree to it.
Who we can share your information with:
We will not share your information with third parties unless you have given explicit consent to do so or it is essential to completing the transaction you have undertaken with us.
How long we will keep your information:
The length of time we will retain your data will vary according to what the interaction was with us. We will adhere to a data retention policy and timetable and ensure that all data no longer required is destroyed in a safe manner. Your data will be stored safely.
You have a number of rights relating to your information. e.g. to see what we hold and to update incorrect or incomplete details, to object to or restrict processing of it, to make a complaint etc.
Please contact the Data Protection Lead as referred to above for more information.