Meet the people behind the world's most loved ticketing platform

From humble beginnings, our mission has always been to make event ticketing easy and affordable, so you can put more money back into incredible events. Keep reading for our story.

We're on a mission!

As an independent business we don’t have profit-hungry shareholders to answer to. This means we can choose exactly how we grow. To us, empowering our diverse range of event creators through simple and affordable ticketing is worth its weight in gold. But we also strive to make sure that every single ticket sold has a positive impact on our team, our planet and in our communities. We call this "Growth on Purpose".

Our values

We hold our values in every step we take or decision we make. They help us deliver our best for those who rely on our platform every single day.

Keep it simple

From slick designs to easy-to-use features, we work hard to keep everything straightforward.

Focused on impact

We’re a small team, so we spend our time wisely. We’re not afraid to say no.

Driven by feedback

Good or bad, we’re open to it all. We prioritise listening to work on improving.

Human after all

We are people, not robots! We work best when we’re relaxed and happy, and we know you do too.

We're motivated by the idea of 'Growth on Purpose'. Put simply, we strive to make sure every ticket we sell has a positive impact, whether that's for our team, our customers, or our planet.

Jonny, CEO & Founder

Our journey so far...

When our founder, Jonny, started his events website ‘What’s On in Brum?’ back in 2005 alongside his uni course, he repeatedly found the need for a ticketing solution that didn’t cost the earth. Fast-forward to 2010, and after three months (and many long nights) knee-deep in coding, Ticket Tailor was born.

2010: Where it all began

The Brickhouse Cabaret Club became our first client, and Ticket Tailor is off!

2011: A full-time award-winning gig

Ticket Tailor became Jonny’s full-time focus, and he was rewarded with a Smarta 100 Award.

2012-13: Time Out take over

Jonny sold Ticket Tailor to the global magazine Time Out and smashed the milestone of 100,000 tickets sold.

2014: Ticket Tailor take back

Jonny saw the value in independence and bought Ticket Tailor back from Time Out. And that same year Lorant came on board to start our expert customer support team.

2015-17: Focusing on tech (& puppies)

Office puppy Alfie joined the team along with Jamie, our Director of Technology, preparing us for our next stage of growth.

2018-19: Doubling time

Our team doubled from 6 to 12 people. This helped us sell over 4 million tickets, launch our free check-in app, and a bunch of powerful features.

2020: Adapting to the pandemic

To support our community we offered free ticketing for virtual events, launched churchticketing.com, and released new features like seating charts (with social distancing!).

2021: Redefining growth

We offset our entire carbon emissions history, becoming carbon neutral, formalised our commitment to climate charities, and donated £66,000—all while processing 10 million tickets.

2022: Becoming a B Corp

We proudly became a certified B Corp, donated over £140,000 to charity, and launched 95 new and improved features, as well as our API!

2023: Growing at scale

We issued over 18 million tickets (the equivalent of 92 Glastonburys). We also welcomed Heal Rewilding as our fourth charity partner, introduced features like Memberships and Gift Vouchers, and released a brand-spankin’-new check-in app.

Meet the team behind every ticket sale

In our London HQ, we've got 22 ticketing pros who keep things running smoothly and an additional 9 team members based around the globe who bring lightning-fast, tailored support 24/7.

George

Managing Director

Therese

Customer Success Specialist

Jonny

Founder and CEO

Poppy

Customer Support

Sabina

Customer Support

Donald

Head of Sales

Rhio

Head of Customer Experience

Claire

Senior Product Manager

Olivia

Head of Marketing

Tom B

Head of Product Design

Florin

Customer Support

Lorant

Customer Support

Jamie

Director of Technology

Audrius

Full Stack Developer

Glenn

Customer Support

Joud

Customer Support

Anna

Customer Support

Jake

Ops Engineer

Jade

Inbound Account Executive

Wing

Product Developer

Vito

Senior Developer

Tara

Customer Support

Alice

Account Executive

Tom C

Product Director

Emna

Customer Support

Pavel

Product Developer

Jacob

Senior Developer

Maria

Operations Assistant

Cy

Customer Support

Michelle

Customer Support

Uros

Customer Support

Karishma

Brand and Design Manager

Mele

Junior Developer

Mark

Customer Support

Emily

Director of Operations

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