2024 Product round-up & new home for product updates!

We launched a whopping 150 ticketing features!

In 2024, our brilliant product and tech teams launched over 150 new ticketing features designed to make running your events smoother than ever! We’ve been hard at work enhancing the power, usability, and security of Ticket Tailor — so whether you’re an Event Pro or just starting out, there’s plenty to get excited about. Wondering what’s changed? Read on for a quick overview of our latest additions, plus the best way to stay in the loop going forward.

We know your time is precious, and you want to keep an eye on updates without the fuss — so we’ve created a dedicated home for all product changes, big and small! If you don’t want to miss a single new feature, make sure you bookmark our brand-new product updates page. It’s the perfect one-stop shop for busy Event Creators who like to catch up on the fly.

Product updates page →

Save time and streamline ops:

• Self-serve: ticket-buyers can independently manage their orders.
• Bulk refund: easily cancel and refund orders in one go.
• Group check in: speed up entry with the Ticket Tailor check-in app
• Check-in app improvements: think pull-to-refresh, ticket type filters, greater stability, and more!
• Import attendee info for tickets sold elsewhere to streamline your event.
• Add custom details to invoices and order confirmations 
• Google sign-in: login to your Ticket Tailor account faster 
• Partial refunds: refund a specific amount, for example to keep your fees.

Sell more and enhance the buying experience:

• Apple Wallet®: give your customers easy access to their ticket
• Klarna (via Stripe): offer buy now, pay later
• Ticket dependencies: Make sure specific ticket types are included in an order
• Improved accessibility: event pages and Checkout are WCAG 2.2 AA compliant
• Customise event confirmation content by ticket type

More power over your promotions:

• Add booking fees to products, giving you more pricing flexibility.
• Product discounts: run time-sensitive promotions on your products
• Better Discount code tracking: See how many times a discount code has been used, even if unlimited.
• Void Refund voucher codes.
• Customise your Gift voucher emails.

Improved data insights and integrations:

• Connect to your favourite CRM tools: Hubspot, Constant Contact, and ActiveCampaign.
• Integrate with Blackbaud Raiser’s Edge NXT for fundraising, grantmaking, and CSR.
• More CSV Exports: Download more of your data (sold products, promo codes, gift vouchers, and refund voucher codes).
• Revenue reports: brand new revenue reporting has launched.
• Climate Impact Tracker: see your ticketing carbon emissions (and charity contributions)

Conclusion

And there you have it — a jam-packed year of new features and improvements to help you run your events with ease and confidence! We hope you’re as excited as we are about all the upgrades and optimisations. And if you want to stay on top of every fresh feature, just pop our product updates page into your bookmarks.

Here’s to another year of successful events — if you have feedback, or need a hand, pop our 24/7 support team a message through the website chat.