“With Ticket Tailor we’ve been able to create a seating chart and upsell our VIP cabanas, it’s created a revenue area that we couldn’t achieve before”

How a seasonal attraction transformed operations with online ticketing and boosted revenue with the seating chart feature.

Meet Andrew, the general manager of the family-owned Cultus Lake Waterpark and Adventure Park in Vancouver!

Since 1985, these parks have been the go-to spot for families to camp, hike, and enjoy both parks. As a seasonal business, open from June to August, Andrew and his team use the off-season to reflect, retool, and refine their offerings, so they can make each year better than the last!

In 2020, Andrew wanted to start online ticketing for the first time, and that’s when he found Ticket Tailor. Not only do customers find it super easy to book, but it also frees up the staff to focus on making the parks even more amazing. This year, they took it up a notch using the seating chart feature to sell VIP cabanas, letting guests reserve their own premium spot—just like picking a seat at the theatre! This move has opened up a whole new revenue stream that wasn’t possible before.

Andrew can’t say enough good things about the Ticket Tailor team: "They're always genuinely eager to help us improve what we're doing here at the waterpark. They enthusiastically take my feedback and are always finding ways to enhance their product, which helps us elevate ours."

Looking for feature-rich ticketing and hands-on customer support for your attraction? Read more about our Attraction ticketing.

See Cultus Lake Waterpark and Adventure Park in action