Event Description

Discover the world of service design in a dynamic three-part learning journey designed to ignite curiosity and empower professionals in not-for-profit organisations, including charities, councils, housing associations, and public services. This interactive training is perfect for those with little or no prior knowledge of service design.

• Session 1: 10 am - 12 pm GMT, Thursday 23 November 2023
• Session 2: 10 am - 12 pm GMT, Thursday 30 November 2023
• Session 3: 10 am - 12 pm GMT, Wednesday 6 December 2023

The cost includes attendance at all three sessions.

Sessions are online via Teams.

Course Overview

Session 1: The Theory (23 November)

Explore key concepts and approaches for successful public and third-sector services in the digital age.
Understand the fundamentals of service design, its significance, and guiding principles.
Dive into real-world case studies to see theory in action.

Session 2: The Practice (30 November)

Experience a 'mini design cycle' firsthand, where theory transforms into practical skills.
Learn the art of user research, uncovering hidden motivations, and ideation techniques.
Collaborate in pairs to create and improve design ideas, guided by feedback and prototypes.

Session 3: The Reflection and Action Planning (6 December)

Reflect on your learning journey and its implications for your work.
Explore micro-actions to drive positive change in your organization.
Share experiences and strategies with fellow participants.

Key Takeaways

By the end of the three sessions, participants will:

• Gain an understanding of service design principles.
• Acquire practical experience in user research, ideation and prototyping.
• Develop strategies for applying service design within organisations.

Price: from £250 + VAT.

Facilitator

Jo Carter, an Accredited SDN Service Design Master, leads this engaging training. Jo is passionate about developing individuals and has a knack for making complex concepts accessible.

ServiceWorks exists to help public and third-sector organisations “grow their own” service designers so that people are better equipped to design services that work. ServiceWorks is an Accredited Organisation with the Service Design Network.

Clients include Welsh Government, Companies House, Natural Resources Wales, DWP, The Pensions Regulator and Audit Wales.

Testimonials

• “The sessions were really helpful in developing the confidence of our cohort of local authority commissioners to understand and apply user-centred design - I've never seen anything that helps people grasp new concepts in such an engaging, fast and effective way before.”
  
  

— Sarah Johnston, Chief Operating Officer, Public Service Transformation Academy

• “This intro course has helped me to speak confidently about what user-centred service design is, and why we should do it - all in a really short space of time.”

— Amanda Oliver, Project Manager, United Welsh Housing Association

In-house option

Looking to train your entire team? We offer in-house workshops tailored to your organisation's needs. 

Contact Jo Carter for pricing and details. 

• Book a call: Calendly - Jo Carter
• Email: jo@weareserviceworks.com

Don't miss this opportunity to dive into the world of service design. Spark your curiosity and drive positive change in your sector. 

Reserve your spot today!

Looking for something more in-depth?

Check out Service Design in Practice, 6-month training programme.

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