Unbeatable prices, no contracts, simple.

That's right. We want to make Ticket Tailor as affordable as possible for event organisers of all sizes. You also have the option to pass on any ticketing costs to your customers through a booking fee. We always aim to be the best value on the market so please let us know if you think you can find a similar product for a lower price.

In order to process payments, you will need to use a payment processor (Stripe or PayPal) and they charge a small transaction fee to cover the cost of processing the payment. Learn more about payment processing.

Yes, you can add any booking fee you like to the ticket price, which means all your fees are covered and you get to keep the entire face value of the ticket price. You're in total control.

If your event has free tickets then there is no charge to use the platform.

If your event has paid for tickets then you can get your customer to absorb the fees via the booking fee - in this instance you will receive the face value of the ticket. Please note that all tickets (free and paid) sold using seating charts will incur a fee. See this help article for more info.

Pre pay ticket credits allow you to pay lower fees per ticket sold by purchasing credits upfront. These credits can be used over an unlimited time period. Credit usage is calculated in the following way:

- One paid for ticket sold = 1 ticket credit

- One paid for ticket sold using seating charts = 2 ticket credits

- One free ticket issued = 0 ticket credits

- One free ticket issued using seating charts = 1 ticket credit

Once you purchase a quantity of ticket credits they will be added to your credit balance and all tickets sold will be offset against this balance until your balance reaches zero - at which point you will move to Pay as you go pricing. To avoid accidentally moving to PAYG pricing we offer you the chance to auto-renew your credit; either on a monthly basis or when ticket credits start running low (25 or less).

Please note that, as with Pay as you go pricing, you will still have to pay payment processing fees (to Stripe or PayPal). Ticket credits do not cover payment processing fees.

Our smallest Pre pay quantity available is for 100 ticket credits so if you expect to sell fewer tickets than this then Pay as you go is probably the best choice.

Alternatively, irrespective of how many tickets you expect to sell, you may just want to try our platform out by starting on Pay as you go and then move to Pre pay once you are happy with how everything works.

If you decide to go for the Pre pay option the most cost effective route is to pay upfront for the total expected size of your event. If you have a few leftover credits then they will stay on your account until your next event.

If you have a large event or don't want to pay for all your credits upfront it might make sense to break this down into monthly amounts or just a portion of the ticket credits required and only purchase more when you start running low.

Once you have signed up, email us with proof of your charity status. Once verified, we will apply the charity discount to your account, usually within 24 hours.

With Ticket Tailor you don't have to wait until after the event to get paid - we know that's a pain for event organisers. You’ll need a Stripe or PayPal account to receive ticket sales revenue through Ticket Tailor. The revenue will appear almost immediately into your Stripe/PayPal account, but may take a week or so for them to transfer into your bank account. We recommend Stripe as our preferred payment provider as they are very easy to use, have a slick checkout process for ticket buyers, and have low payment processing rates.

Both Stripe and PayPal will allow your customers to pay you directly using a credit / debit card. Using PayPal also allows customers to pay using their PayPal account. If you don't have a Stripe or PayPal account, don't worry, we will send you all the details you need to get going. Learn more about payment processing.

If you Pre pay then your card will be charged immediately. If you choose an auto-renew option then we'll let you know on your billing page when next payment will be taken. This will either be monthly, or when you your ticket credits fall below 25.

We'll send you an email and an invoice each time and there is a section on your dashboard to review all previous bills so you can always easily check how much you've paid.

For PAYG customers on Stripe the fee is automatically deducted before landing in your account.

For PAYG customers on PayPal we invoice and collect the fees once a month for ticket sales made in that previous month.

That's no problem, you can do whatever you like - it's your event, we're just here to make your life as easy as possible!

There are no contracts and fees are only linked to when you are selling tickets.

If you are on Pay as you go then you will have no charges until you sell your next ticket.

It's instant. As soon as you checkout the credits will be added to your account and sales from that point on will come from your ticket credit balance.

Absolutely not, some of our customers sell hundreds of thousands a ticket every year and we provide competitive custom packages to ensure Ticket Tailor is the best possible value platform for them. If you anticipate a surge of ticket sales of more than 5,000 on a single day then let us know so we can ensure we're ready for heavy traffic through your box office.

Chat with us about custom packages.