Terms and conditions of service
Last updated 6th April 2018
Please read these Terms carefully and make sure that you understand them before signing up to the Service.
2. Information about us
Tickettailor.com and buytickets.at and any of their sub-domains is a site operated by Ticket Tailor, which is the trading name of Zimma Ltd ("We"). We are registered in England and Wales under company number 07583551 and have our registered office at Unit 6, 14A Andre St, London, E8 2AA. Our VAT number is GB184622203.
You can contact us by writing to us at firstname.lastname@example.org.
3. Our contract with you
You agree to these Terms and you enter into a binding contract with us when you sign up for a Ticket Tailor account by clicking “Sign Up” or similar buttons on our website or download any of our apps. If you do not agree to any portion of these Terms of Service, please do not use or access the Service.
We may amend these Terms from time to time. You should check the website (www.tickettailor.com/terms-and-conditions) from time to time to review the then current Terms, as they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time.
4. Your use of the service
provide us with such information and material as we may reasonably require in order to supply the Services and ensure that such information is accurate in all material respects;
maintain and promptly update all information and material as may be required by us in order to supply the Services to keep it true, accurate and complete; and
cooperate with us in all matters relating to the Service.
You may use the Service to sell tickets online only if you are the event organiser or an authorised ticket seller (and have the event organisers expressed written permission) for all the events you are selling tickets for. If you will be using the Services on behalf of an entity, you agree to these Terms on behalf of that entity and represent that you have the authority to do so.
Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Provider's control. Your access to the Service may also be suspended, or your account may be cancelled at any point, at our discretion, including (but not limited to) if we suspect that you are using the Service for fraudulent or criminal purposes, if we are advised to by law enforcement agencies or if you have failed to pay the service fee (in which case we would typically notify you in advance of the non-payment).
5. Payment methods
Ticket Tailor is an online service. On sign up you will have immediate access on a free trial basis. Upon payment for a paid account your account will be updated within 1 hour; it may require you to log in and then out again to see the updates. For details of how we collect charges, please see section 8 below.
You can may upgrade, downgrade and cancel your subscription at any time. 72 hours notice is required to disable your account.
In order to cancel your account, please contact us at email@example.com with details of your account.
We will not refund any fees paid for the service or any credit you may have at the time of cancellation.
6. Our relationship with the payment providers
All amounts payable to you pursuant to the Service are payable using external payment providers (including paypal and stripe). Accordingly, you will be bound by the terms and conditions that govern the relevant external payment providers’ relationships with their customers.
We are not affiliated with, and have no agency or employment relationship with, any external payment provider and have no responsibility for, and hereby disclaim all liability (including, but not limited to) any losses, costs, fees and penalties of whatever nature arising from, the acts and omissions of any external payment provider.
7. Our relationship with your customers
Our relationship with your customers
We provide the Service to you and have no direct relationship with your customers. When you sell tickets to your customers through the Service, the contractual relationship is between you and your customers. You are responsible for providing your own terms of sale with your customers and accordingly, we will direct any customers who direct queries regarding your events to you. You agree not to refer your customers to us for support.
Please see section 11 below for how we use your customer's personal data.
You shall hold us harmless, and indemnify us, against all claims, costs and damages (both actual and consequential) arising out of, or in any way, connected with:
When starting a subscription for the Service you will be asked to pay online using a credit or debit card. This will create a subscription that will auto-renew each month unless cancelled. Payments are handled by a third party system. We do not store your card details on our servers.
In some circumstances we may invoice you for the provision of the Service in which case you shall pay each invoice submitted to you within 1 day from the date of the invoice.
Without prejudice to any other right or remedy that it may have, if you fail to pay us on or before the due date, we may:
9. Use of our website
10. How we use your personal information
11. Use of customer's personal information
Protection of personal data is very important to us. We will comply with the applicable data protection laws, including in particular, the adoption of laws consistent with the EU Directive 95/46/EC (“EU Data Directive”) binding in United Kingdom, as amended from time to time.
You acknowledge that we are reliant on you for direction as to the extent to which we are entitled to use and process the personal data you provide us with. Consequently, we will not be liable for any claim brought by a data subject arising from any action or omission by us, to the extent that such action or omission resulted from your instructions.
When transactional emails (e.g. order confirmation emails) are sent out to your customers, your account email address is specified by default as the 'reply-to' address in the email to make it convenient for your customers to reply directly to you with any questions. You can change these settings in the control panel if you do not wish your account email address to be exposed to ticket buyers.
In providing the Service, we may transfer personal data (including Customer Data) to third party service providers, which may store and process this personal data on servers located outside of the EEA (including for data back-up purposes). If we transfer Customer Data outside of the EEA in this way, we will take the appropriate steps to ensure that the Customer Data continues to be protected (typically through the the third party agreeing to comply with European Commission approved contractual obligations in their standard terms).
Where you export your Customer Data during your use of the Service (for example exporting a list as a spreadsheet, downloading data to the check-in app, or synchronising a MailChimp account) you are responsible for ensuring that your use of that Customer Data is compliant with data protection laws and the terms in place between you and your customer.
12. Intellectual property rights
All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by us You acknowledge that, in respect of any third party Intellectual Property Rights, your use of any such Intellectual Property Rights is conditional on us obtaining a written licence from the relevant licensor on such terms as will entitle us to license such rights to you. All materials, equipment, documents and other property of us are our exclusive property.
For the purposes of this section, “Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
13. Referral scheme
When referring new customers to Ticket Tailor as part of the incentivised sharing program, any referrals must satisfy these conditions:
They must have arrived at your site via your tracking link or have entered your name / company name in the "How did you hear about us?" box when signing up.
They must have signed up to and successfully paid for a paid plan.
They must not have been a customer before, and not be from the same company as an existing customer.
Whilst we are able to track visitors using cookies, there are occasions when cookie tracking may not work, e.g. if they have cookie blockers, or they use different computers. In the scenarios where we can not track people you refer with cookies we may not be able to attribute the customer as your referral.
We will pay your referral reward either in credit for the Ticket Tailor service, or via PayPal payment depending on what you opt for.
We will pay the customer you refer in Ticket Tailor credit only, and we will add this to their account within 30 days of them setting up a paid plan so long as they are deemed eligible.
Referred customers who have signed up with us before or have been referred by another customer before you will not be deemed eligible. The eligibility of referred customers is decided at our discretion.
While we endeavour to ensure that the Service is available 24 hours a day, we do not guarantee the availability of the Service and shall not be liable if for any reason the Service is unavailable at any time or for any period.
Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
We do not warrant the accuracy and completeness of the material on the website. We may make changes to the material on the website, or to the functionality of the Service, at any time without notice. The material on the website may be out of date, and we make no commitment to update such material.
The Service (including all hardware and software comprising the Service) and the material on the website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the website and the Service on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms, might have effect in relation to the website or the Service.
We and our employees and agents, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of business, loss of income, loss of profits, loss of goodwill, loss or corruption of data, or loss or damage arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the website or Service in any way or in connection with the use, inability to use or the results of use of the website or the Service, any website linked to the website or the material on those websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your use of the website or the Service or mobile apps for event check-in.
Nothing in this legal notice shall exclude or limit our liability for:
death or personal injury caused by our negligence;
any damage incurred by you as a result of our fraud or fraudulent misrepresentation; or
any other liability which cannot be excluded or limited under applicable law.
16. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction or the English courts.