Terms and conditions of service

Last updated 13th Feb 2020

1. Introduction

This page, together with our Privacy Policy and the Website Terms of Use tells you information about us and the legal terms and conditions (the "Terms") on which we make available to you the online ticket-selling software solution (the "Service").

Please read these Terms carefully and make sure that you understand them before signing up to the Service.

2. Information about us

Tickettailor.com and buytickets.at and any of their sub-domains is a site operated by Ticket Tailor, which is the trading name of Zimma Ltd ("We"). We are registered in England and Wales under company number 07583551 and have our registered office at Unit 6, 14A Andre St, London, E8 2AA. Our VAT number is GB184622203.

You can contact us by writing to us at hi@tickettailor.com.

3. Our contract with you

You agree to these Terms and you enter into a binding contract with us when you sign up for a Ticket Tailor account by clicking “Sign Up” or similar buttons on our website or download any of our apps. If you do not agree to any portion of these Terms of Service, please do not use or access the Service.

We may amend these Terms from time to time. You should check the website (www.tickettailor.com/terms-and-conditions) from time to time to review the then current Terms, as they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time.

4. Your use of the service

You shall:

  • provide us with such information and material as we may reasonably require in order to supply the Services and ensure that such information is accurate in all material respects;
  • maintain and promptly update all information and material as may be required by us in order to supply the Services to keep it true, accurate and complete; and
  • cooperate with us in all matters relating to the Service.

You may use the Service to sell tickets online only if you are the event organiser or an authorised ticket seller (and have the event organisers expressed written permission) for all the events you are selling tickets for. If you will be using the Services on behalf of an entity, you agree to these Terms on behalf of that entity and represent that you have the authority to do so.

Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Provider's control. Your access to the Service may also be suspended, or your account may be cancelled at any point, at our discretion, including (but not limited to) if we suspect that you are using the Service for fraudulent or criminal purposes, if we are advised to by law enforcement agencies or if you have failed to pay the service fee (in which case we would typically notify you in advance of the non-payment).

5. Payment methods

Ticket Tailor is an online service. On sign up you will have immediate access on a free trial basis. Upon payment for a paid account your account will be updated within 1 hour; it may require you to log in and then out again to see the updates. For details of how we collect charges, please see section 8 below.

You can may upgrade, downgrade and cancel your subscription at any time. 72 hours notice is required to disable your account.

In order to cancel your account, please contact us at hi@tickettailor.com with details of your account.

We will not refund any fees paid for the service or any credit you may have at the time of cancellation.

30-day money back guarantee

The Ticket Tailor 30-day money back guarantee allows you to try our service for one month (from the point of creating your account) and receive a full refund if you are not happy with the product. If you decide that Ticket Tailor is not the right tool for your needs, please send an email to hi@tickettailor.com with the subject line ‘30-day money back guarantee’ within 30 days of creating your account and let us know why you were not satisfied. Our customer support team will review your request and issue a refund.

Please note the 30-day money back guarantee is valid only for customers who signed up on or after Friday 14th February 2020.

6. Our relationship with the payment providers

All amounts payable to you pursuant to the Service are payable using external payment providers (including paypal and stripe). Accordingly, you will be bound by the terms and conditions that govern the relevant external payment providers’ relationships with their customers.

We are not affiliated with, and have no agency or employment relationship with, any external payment provider and have no responsibility for, and hereby disclaim all liability (including, but not limited to) any losses, costs, fees and penalties of whatever nature arising from, the acts and omissions of any external payment provider.

7. Our relationship with your customers

We provide the Service to you and have no direct relationship with your customers. When you sell tickets to your customers through the Service, the contractual relationship is between you and your customers. You are responsible for providing your own terms of sale with your customers and accordingly, we will direct any customers who direct queries regarding your events to you. You agree not to refer your customers to us for support.

Please see section 11 below for how we use your customer's personal information.

You shall hold us harmless, and indemnify us, against all claims, costs and damages (both actual and consequential) arising out of, or in any way, connected with:

  • any dispute(s) with one or more of your customers; and/or
  • your relationship with your customers.

8. Charges

When starting a subscription for the Service you will be asked to pay online using a credit or debit card. This will create a subscription that will auto-renew each month unless cancelled. When you are on the Pay as you go plan or if you exceed the limits of your plan, you may need to pay an "overage" fee as detailed on our pricing page. This is either charged at the point of sale via the payment processor you are using for ticket sales, or it may accumulate and be charged to your card at the end of your billing cycle.

Payments are handled by a third party system. We do not store your card details on our servers.

In some circumstances we may invoice you for the provision of the Service in which case you shall pay each invoice submitted to you within 1 day from the date of the invoice.

Without prejudice to any other right or remedy that it may have, if you fail to pay us on or before the due date, we may:

  • charge interest at a rate of 7% and you shall pay interest immediately on demand; and
  • suspend the provision of the Service until payment has been made in full.

9. Use of our website

Your use of our website is governed by a Website Terms of Use. Please take the time to read these, as they contain important terms which apply to you.

10. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes some important terms which apply to you.

11. Use of customer's personal information

Protection of personal information is very important to us. We will comply with the General Data Protection Regulation ((EU) 2016/679) (the “GDPR”) for so long as the GDPR is directly effective in the UK and any other laws and regulations enacted from time to time in the UK relating to data protection and privacy, including any law or regulation giving effect to the GDPR or otherwise replacing the Data Protection Act 1998, irrespective of whether GDPR continues to have direct effect in the UK (“Data Protection Law”).

For any personal information of your customers and event attendees that we handle as part of the Service ("Customer Data"), we and you both agree that you are the "data controller" and we are the "data processor" in relation to that data.

Accordingly, you hereby agree that:

  • you will comply with all applicable data protections laws (including, where applicable, the California Consumer Privacy Act (CCPA)) in relation to your handling of Customer Data, including informing the customers and event attendees or how their Customer Data will be handled by you and by us in connection with your use of the Service. Details of how we use the Customer Data are set out in Appendix 1 and our Privacy Policy;
  • you have sole responsibility for establishing and maintaining the lawful basis of the our processing of Customer Data under these Terms, including where applicable the obtaining of all necessary consents from the customers and event attendees; and
  • where you export your Customer Data during your use of the Service (for example exporting a list as a spreadsheet, downloading data to the check-in app, or synchronising a MailChimp account), you are responsible for ensuring that your use of that Customer Data is compliant with data protection laws and the terms in place between you and your customer and/or event attendee.

A description of our processing of Customer Data is set out in Appendix 1 to these Terms.

In respect of our handling of the Customer Data, we agree that we shall:

  • process the Customer Data only in accordance with lawful instructions reasonably given by you to us from time to time, or as otherwise required by law and will not further sell or use The Customer Data in any manner that would constitute "selling" uder the CCPA. You hereby instruct us to use the Customer Data to perform the Service and as otherwise described in these Terms. Such instructions are your complete and final instructions to us for the use of Customer Data. We shall not be bound by additional or alternative instructions except pursuant to our mutual written agreement;
  • notify you if, in our opinion, an instruction from you infringes any Data Protection Law (provided always that you acknowledge that you remain solely responsible for obtaining independent legal advice regarding the legality of your instructions and that a failure or delay by us to identify that an instruction infringes Data Protection Law shall not cause us to be in breach of our terms nor relieve you from your liability under this these terms);
  • ensure that our personnel engaged in the handling of Customer Data are informed of the confidential nature of the Customer Data and are subject to binding confidentiality obligations;
  • employ appropriate technical and organisational measures to protect Customer Data which are equivalent to the measures that we take to protect our clients’ personal information (as set out in the Privacy Policy) and, where applicable, assist you in complying with your security obligations and performing privacy impact assessments under Data Protection Law;
  • inform you promptly if any Customer Data is lost or destroyed or becomes damaged, corrupted, or unusable or is otherwise subject to unauthorised or unlawful processing, including unauthorised or unlawful access or disclosure;
  • to the extent permitted by law, promptly notify you upon receipt of any request from a customer or event attendee to access, correct, amend, transfer or delete such person’s Customer Data consistent with that person’s rights under Data Protection Law or such other applicable data protection laws to which you are subject (including consumer requests relating to knowledge, access, deletion, or opt out under the CCPA) and, at your cost, provide all reasonable assistance to you in relation to such request;
  • on termination of the Service, we will return, or destroy (at your direction), Customer Data in our possession or control unless applicable laws require the continued storage of such Customer Data. Such deletion may take us up to 7 days to action and, following deletion from our live systems, it may take up to a further 14 days for the data to be deleted from our back-up tapes; and
  • make available to you all information reasonably required to demonstrate compliance with this section 11 and, at your cost and no more than once each 12 month period, contribute to audits conducted by you or another third party professional independent auditor mandated by you.

You acknowledge and agree that, as a data processor, we may appoint sub-processors to process Customer Data in connection with the provision of the Service, in which case we will ensure that our contracts with our sub-processors impose on the sub-processors obligations that are equivalent to the obligations to which we are subject to under this section 11 and that we will be responsible for the acts and omissions of our sub-processors in respect of their handling of Customer Data.

A list of sub-processors can be found at https://www.tickettailor.com/gdpr/third-parties. We will inform you in advance of granting any sub-processor not included in such list access to Customer Data.

You acknowledge that we are reliant on you for direction as to the extent to which we are entitled to use and process the Customer Data. Consequently, we will not be liable for any claim brought by a customer or event attendee arising from any action or omission by us, to the extent that such action or omission resulted from your instructions.

When transactional emails (e.g. order confirmation emails) are sent out to your customers and event attendees, your account email address is specified by default as the 'reply-to' address in the email to make it convenient for your customers and event attendees to reply directly to you with any questions. You can change these settings in the control panel if you do not wish your account email address to be exposed to ticket buyers, but please be aware that we will still direct all queries and complaints that we receive from your customers and event attendees to you.

For your convenience we will keep your account open (and therefore retain your customer data so that it is available to you) for 24 months after your last sign in or 36 months since your last ticket was sold in case you decide to use our services again. Prior to closing your account and deleting your customer data we will attempt to send warning emails to your account email address so that you have an opportunity to keep your account open or backup any data that you need. We may contact you about our services during this time (unless you have asked us not to contact you). You can close your account at any time by emailing our customer support team at hi@tickettailor.com from the email address of the account owner.

In providing the Service, we may transfer personal information (including Customer Data) to third party service providers, which may store and process this personal information on servers located outside of the EEA (including for data back-up purposes). If we transfer Customer Data outside of the EEA in this way, we will take the appropriate steps to ensure that the Customer Data continues to be protected (typically through the third party agreeing to comply with European Commission approved contractual obligations in their standard terms).

12. Intellectual property rights

All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by us You acknowledge that, in respect of any third party Intellectual Property Rights, your use of any such Intellectual Property Rights is conditional on us obtaining a written licence from the relevant licensor on such terms as will entitle us to license such rights to you. All materials, equipment, documents and other property of us are our exclusive property.

For the purposes of this section, “Intellectual Property Rights” means all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.

13. Referral scheme

When referring new customers to Ticket Tailor as part of the incentivised sharing program, any referrals must satisfy these conditions:

  • They must have arrived at your site via your tracking link.
  • They must have signed up to and successfully paid for a paid plan.
  • They must not have been a customer before, and not be from the same company as an existing customer.

Whilst we are able to track visitors using cookies, there are occasions when cookie tracking may not work, e.g. if they have cookie blockers, or they use different computers. In the scenarios where we can not track people you refer with cookies we may not be able to attribute the customer as your referral.

We will pay your referral reward either in credit for the Ticket Tailor service, or via Amazon gift card or PayPal payment depending on what you opt for.

Referred customers who have signed up with us before or have been referred by another customer before you will not be deemed eligible. The eligibility of referred customers is decided at our discretion.

14. Disclaimer

While we endeavour to ensure that the Service is available 24 hours a day, we do not guarantee the availability of the Service and shall not be liable if for any reason the Service is unavailable at any time or for any period.

Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

We do not warrant the accuracy and completeness of the material on the website. We may make changes to the material on the website, or to the functionality of the Service, at any time without notice. The material on the website may be out of date, and we make no commitment to update such material.

The Service (including all hardware and software comprising the Service) and the material on the website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the website and the Service on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms, might have effect in relation to the website or the Service.

15. Liability

We and our employees and agents, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of business, loss of income, loss of profits, loss of goodwill, loss or corruption of data, or loss or damage arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the website or Service in any way or in connection with the use, inability to use or the results of use of the website or the Service, any website linked to the website or the material on those websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your use of the website or the Service or mobile apps for event check-in.

Nothing in this legal notice shall exclude or limit our liability for:

  • - death or personal injury caused by our negligence;
  • - any damage incurred by you as a result of our fraud or fraudulent misrepresentation; or
  • - any other liability which cannot be excluded or limited under applicable law.

16. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction or the English courts.

Appendix 1

Subject matter of the processing
The processing of Customer Data to the extent necessary for the provision of the Service to you.

Duration of the processing
The period of time during which you continue to use the Service and the longer of such additional period as: (i) is specified in any provisions of these Terms regarding data retention; and (ii) is required for compliance with law.

Nature of the processing
Such processing as is necessary to enable us to comply with our obligations and exercise your rights under these Terms, including collection, recording, structuring, storage, retrieval, use, disclosure by transmission, erasure, or destruction.

Purpose of the processing
The performance of our obligations and exercise of your rights under these Terms, including the provision of the Services

Personal information types
Personal information provided to us by or on behalf of you, including personal information provided directly to us by a customer or event attendee or third party. The personal information processed under these Terms will include (depending on the scope of Services provided and the data you choose to collect): name, home address, date of birth, email address and telephone number.

Categories of data subjects
Personal information related to your customers and event attendees.

Obligations and rights of the controller
As set out in the Terms.