TicketSpice reviews – summary, pros & cons

Need a quick summary of TicketSpice reviews? This round-up is for you. We’ve scoured four leading review platforms – GetApp, G2, TrustPilot and Capterra – so you don’t have to. Read on to find out more about TicketSpice’s review scores, pros and cons, as told by users. 

⭐ How does TicketSpice score on review sites?

Average rating: 4.4/5

Highest score: TicketSpice rates most highly on GetApp and Capterra, with a review score of 4.9 on each platform. 

Lowest score: TicketSpice fares badly on TrustPilot with a score of just 2.8. 

📣 TicketSpice reviews: The highlights

According to reviews, TicketSpice is a feature-packed ticketing platform with reasonable prices, especially compared with the much pricier Eventbrite. The platform is praised highly for its brilliant customer service – users love how easy it is to chat with the TicketSpice support team either online or on the phone. TicketSpice reviews also highlight the platform’s plentiful customisation features and variety of ticket options as ‘pros’.

On the flipside, TicketSpice’s reporting feature draws criticism, with some users finding it quite limiting. The platform’s ticket scanning app has also garnered some negative feedback due to being glitchy. And some reviews state that certain aspects of the platform and event set-up can be complex to navigate.

👀 Here’s a closer look at what users have to say:

✅ Pros

• “I love how affordable this solution is. The transaction fee is minor and there are no monthly fees. As a small non-profit, offering small workshops, this was seriously appreciated.”
• “The best part about TicketSpice is the customer service! The team is available to help and they are so friendly and willing to go the extra mile!”
• “TicketSpice allows us to fully brand our ticketing experience from start to finish along with so many other great features.” 
• “I love the variety of ticketing options, and once you learn the software, it is super user-friendly on the backend. There are a ton of customisable features that help make your event ticketing process a success.”
• “The platform makes it easy to create and duplicate events. Every aspect I have encountered is fundamentally sound and they make it simplistic to add, edit, and delete a multitude of features.”

❌Cons

• “Creating and loading reports wasn't as intuitive as perhaps could be, and the reports themselves, once generated, had glitches.”
• “Their app is not user-friendly and has several bugs that need to be fixed.”
• “The TicketSpice ticket scanning app is very unreliable in how it communicates data with TicketSpice. We get so many inconsistencies during our events, such as people showing up as no-shows when we actually did scan their tickets.”
• “It's [...] a little tricky to do things like export a useful attendee list without resorting to some Excel acrobatics. [The platform] is a little complicated to use well... the various opportunities to customise things also give you ample opportunity to make mistakes.”
• “There are some issues with the usability of some advanced features such as Actions (logical conditions for tickets).”

🗣️ TicketSpice reviews: Key talking points

Below, we’ve pulled out some of the popular discussion points that pop up across TicketSpice reviews.

Pricing

Many users feel TicketSpice’s pricing is one of the platform’s key advantages. Some highlight the fact that it's cheaper than other ticketing sites, while others point to reasonable rates as a reason for enjoying the platform.

“I moved over to them when Eventbrite raised their prices. At TicketSpice, they charge a $0.99 transaction fee and standard credit card fees,” one user says. While another simply claims that “their rates make everyone happy (us, our customers)”. 

👀 Pssst. Although TicketSpice clearly has competitive pricing, you’ll pay less with Ticket Tailor! Let’s take a quick look:

• TicketSource Pricing: Flat fee of $0.99 (around £0.80) per ticket plus standard payment processing fees. 
• Ticket Tailor pricing: Flat fee of £0.22 per ticket when you buy credits in advance, or £0.60 per ticket when you pay as you go, plus standard payment processing fees.

Find out more about Ticket Tailor pricing >

Customer service

TicketSpice users give glowing reports of the platform’s customer service. Reviews highlight the fact that it’s super easy to get through to the platform’s help team on the phone, and that staff members are knowledgeable and friendly. Others talk about how useful the online chat system is, which means they can get answers to specific queries within a few minutes.

One user describes how, “From the moment I set [my TicketSpice account] up, I felt like I could do it thanks to the support team. I am not ‘technically inclined’ at all, but was able to navigate setting up my event through TicketSpice with zero issues from beginning to end.” Another says, “Every time I had a question that I couldn't find the direct answer for in the set up steps, I used the chat feature and was connected right away to someone who took the time to understand what I was trying to accomplish.”

This is definitely one of the most popular topics to crop up across TicketSpice reviews – with feedback being overwhelmingly positive.

Features

Reviews talk highly about TicketSource's extensive list of features, how easy they are to use, and how useful they are when it comes to the many aspects of ticketing. “There are a ton of customisable features that help make your event ticketing process a success,” one user says. Another describes how, “We have used many ticketing solutions and found TicketSpice to possess all of the features we have needed from the more expensive solutions at a fraction of the price.” 

Some of the functionalities that are called out as being particularly useful include:

• The variety of ticket options, for example, multi-use tickets
• The ability to offer add-ons, merch and opt-ins 
• The ability to duplicate events 
• The ability to fully brand the ticketing experience from start to finish
• Plenty of ticketing templates to choose from
• Adding donations to tickets
• Tracking payments

Reporting

One area where TicketSource doesn’t fare so well across reviews is reporting. According to some users, this feature can be quite limiting or glitchy, and has a poor user interface. One user says, “The reporting isn't the best. While it's nice to be able to customize some reports, the system is missing a lot of basic options that most other softwares have. I often feel like I'm having to do a ton of searching and manipulating to locate basic fields.” And another describes how, “Creating and loading reports wasn't as intuitive as perhaps could be, and the reports themselves, once generated, had glitches.”

Ticket scanning app

TicketSpice’s ticket scanning app also garners some negative feedback across reviews. Some of the issues highlighted include:

• It’s not very user friendly
• It has bugs that need to be fixed
• Some features don’t work correctly, such as the limitations for date/time
• Unreliable in the way it communicates data with TicketSpice, leading to inconsistencies

One user describes how:

“We get so many inconsistencies during our events, such as people showing up as no-shows when we actually did scan their tickets; people's tickets not showing up in the app when the website shows the record that they did purchase a ticket—and so having to hold people at check-in for longer than we should so we can verify that they do indeed have a ticket; people's tickets showing up multiple times, giving us an inaccurate headcount; and other similar frustrating glitches. 

This really becomes apparent when I generate reports after the event and recognize names that I know were in attendance and were scanned showing in the report as "not scanned". After using the TicketSpice app for 4-5 years now at multiple events, I would have hoped to see improvement in these areas.”

📈 How do TicketSpice reviews fare up against other ticketing platforms? 

Let’s take a look at how other leading ticketing sites fare in terms of review scores:

TicketSource

Average rating: 4.9/5  

Highest score: 4.9/5 (TrustPilot, G2)

Lowest score: 4.8/5 (GetApp, Capterra)

Eventbrite

Average Rating: 3.7/5  

Highest score: 4.6/5 (GetApp, Capterra)

Lowest score: 1.2/5 (TrustPilot)

Ticket Tailor

Average Rating: 4.8/5  

Highest score: 4.9/5 (GetApp, Capterra, G2)

Lowest score: 4.4/5 (TrustPilot)

Better reviews, lower prices – introducing Ticket Tailor

We already touched on the fact that Ticket Tailor’s pricing is lower than TicketSpice’s above 👆. Here are some other reasons you might prefer to choose our platform to ticket your next event:

⭐We a higher review score

Our average review score across GetApp, Capterra, G2 and Trustpilot is 4.8. And we fare much better on TrustPilot than TicketSpice, with a rating of 4.4 compared to its 2.8.

💬 We also have amazing customer service

We offer five-star, 24/7 customer service and get back to queries within five minutes. It’s an area we’ve been praised for again and again across reviews.

⚙️ Our platform is feature-packed

From customisable box office pages to website widgets, marketing integrations, analytics and more, our platform is packed full of useful ticketing features. Plus, we’re always adding more capabilities based on feedback we get from our users.

🌍 We’re a B-Corp

This means we’ve been rigorously assessed to make sure we meet the highest standards or verified social and environmental performance, public transparency, and legal accountability. In other words, we genuinely care about operating ethically and fairly, and about giving back.

Think our event registration platform might tick all the right boxes? Create your free Ticket Tailor account to get started >