TicketSource reviews – summary, pros & cons

How does TicketSource fare in the world of reviews? If you don’t have time to scour multiple review platforms, this quick round-up is for you. We summarise key talking points, pros, cons and scores from: GetApp, G2, TrustPilot and Capterra. 

⭐ How does TicketSource score on review sites?

Average rating: 4.9/5

Highest score: TicketSource scores highest on TrustPilot and G2 with a score of 4.9/5 on each platform.

Lowest score: TicketSource’s lowest review site score is 4.8/5 (Capterra and GetApp).

📣 TicketSource reviews: The highlights

According to reviews, TicketSource is a reliable event management tool with excellent customer service. Users love how intuitive the platform is to use – several reviews highlight that it’s simple to navigate even if you’re not great with tech. Many reviews highlight that it’s easy to get through to TicketSource’s customer services team, who are friendly and can help with a wide range of requests. The platform is also praised for its reasonable fees and transparent pricing.

When asked about downsides to the platform, some reviewers highlight difficulties with specific functionalities, or the lack of certain functions. Others state that elements of the event creation process were complicated or stressful – for example, setting up seating plans. 

👀 Here’s a quick snapshot of what reviewers have to say about using TicketSource:

✅ Pros

• “Easy to set up - intuitive - great 'help' section with video tutorials that make it all very clear.”
• “I love the easy to use interface and ability to interrogate my customer data. It is easy to set up events and get tickets on sale really fast. Discount codes are easy to set up and the ability to take in house bookings is great.”
• “Great customer service and phone line direct to a person who can help quickly and courteously.”
• “TicketSource is simpler to use [than Eventbrite] which works well for me as a small business, it has lower charges which means I can make my events more affordable which is important to me as it's not all about profit.”
• “Lots of options and easy to set different ticket tiers and end dates.”

❌Cons

• “I can’t find any way of adding a customer apart from the desktop version.”
• “There were some difficulties getting the correct town to show up.”
• “I found it a bit difficult to upload visuals to customise our pages.”
• “Setting up the seating plan [for] a theatre was stressful.”
• “Payout time was long, and it’s sometimes difficult to navigate the back end and find specifically what I'm looking for.”
• “Not having ever set up online ticketing before it was a bit of a daunting task with all the various drop down bars with all the different options for setting up an account.”
• “The mobile responsiveness could be better.”

🗣️ TicketSource reviews: Key talking points

What are some of the recurring themes that pop up across TicketSource reviews? Let’s take a look:

Ease-of-use & tutorials

Reviewers like the fact that TicketSource is really easy to use with an intuitive interface. Some ease-of-use factors highlighted throughout reviews include:

• Handy video tutorials that provide clear instructions for setting up events
• An intuitive and simple interface
• The fact the platform is easy to use for those who are usually not that confident with technology
• How quick it is to get an event set up, and tickets on sale

Customer service

TicketSource receives a lot of positive feedback for its customer service. Users highlight the fact it’s easy to get through to someone on the phone. And that the TicketSource team is knowledgeable when it comes to answering specific queries. Overall, it seems TicketSource users are happy with the level of hands-on support they receive from the platform. Trustpilot, in particular features plenty of glowing reviews for TicketSource’s customer service, like this one:

“I had an excellent experience with Olivia on the online chat service! From the moment I reached out, the team was incredibly responsive, friendly, and helpful. They took the time to understand my issue and resolved it quickly and efficiently. I felt valued as a customer, and the level of care and attention was outstanding. It’s rare to encounter such high-quality service, and I truly appreciate the effort they put into making sure everything went smoothly. Highly recommend!”

Fees

The topic of fees crops up across TicketSource reviews regularly. Users often highlight that they feel the platform's pricing is reasonable, especially compared to other leading platforms like Eventbrite. Plus, charity event organisers like the fact that they get reduced fees when using TicketSource. 

👀Psst. TicketSource’s fees are fair – but they’re not as low as ours here at Ticket Tailor. Use our free calculator to see how much you could save by switching from TicketSource to Ticket Tailor: 

• TicketSource vs Ticket Tailor pricing calculator >

eFunctions and capabilities 

Although TicketSource is praised regularly for its user-friendliness, not all users found their experience of navigating the platform problem-free. Looking through the ‘cons’ sections of TicketSource reviews, it seems some users ran into issues with specifics such as:

• Using reporting features 
• Using the platform on mobile
• Getting an event set up 
• Uploading visuals when customising events pages
• Scanning tickets
• Ticket printing 
• Drop-down menus

Seating plan feature

Some TicketSource reviewers ran into problems with the platform’s seating plan feature. Issues highlighted include:

• The seating chart feature is too complex to use
• It doesn’t have a clean design
• The feature doesn’t provide enough seating options (e.g. for multiple focal points, dancefloor, tables etc.)
• A complex process to allocate cost per seat

📈 How do TicketSource reviews fare up against other ticketing platforms? 

Let’s take a look at how other leading ticketing sites fare in terms of review scores:

Eventbrite

Average rating: 3.7/5  

Highest score: 4.6/5 (GetApp, Capterra)

Lowest score: 1.2/5 (TrustPilot)

Ticket Tailor

Average rating: 4.8/5  

Highest score: 4.9/5 (GetApp, Capterra, G2)

Lowest score: 4.4/5 (TrustPilot)

TicketSpice

Average rating: 4.4/5  

Highest score: 4.9/5 (GetApp, Capterra)

Lowest score: 2.8/5 (TrustPilot)

Looking for a cheaper alternative to TicketSource? 

Hats off to TicketSource – they fare very well across review sites. But it’s always good to know what your options are. Here are some reasons you might prefer to choose Ticket Tailor to ticket your next event:

💸 We work out (much) cheaper. 

It’s hard to beat our simple, flat-fee rates. Say, you wanted to sell 500 tickets at £20 each – by switching from TicketSource to Ticket Tailor, you’d save a huge £244 in ticketing fees. Nice 😌.

✅ We offer a bigger discount for charities.

Charities get a 50% discount when using Ticket Tailor. With TicketSource, instead of paying a 7% payment processing fee, charities pay 6.5%. 

🌍 We’re a certified B Corp.

This means we’ve been rigorously assessed to make sure we meet the highest standards or verified social and environmental performance, public transparency, and legal accountability. In other words, we genuinely care about balancing profit with purpose – and we’re held to account on this. 

Find out more about our B Corp journey >

⭐We also have amazing reviews

Our average review score across GetApp, Capterra, G2 and Trustpilot is 4.8. 

💫 Want to work with a ticketing platform that cares about people and planet, and offers the lowest fees around? 

Get started with Ticket Tailor for free today >