Dice reviews - summary, pros & cons

If you’re considering DICE for your event ticketing, it’s worth understanding what existing users think about it and how it serves them. While it’s known for its sleek app and strong presence in the live music scene, digging into user reviews and opinions can help understand how people actually user and rate the platform.

We've done a number of these summary articles fro different ticketing platforms but unlike some other platforms, DICE has limited presence across traditional B2B review sites, so for this round-up we’ve focused on Trustpilot ratings alongside broader user discussions from forums like Reddit to get a fuller picture of how people experience the platform.

How does DICE position themselves? 

If you’re reading this then you’re likely considering DICE as a ticketing platform for your event. The following reviews are worth understanding in the context of how DICE positions their platform. 

The ticketing industry is competitive and Dice is playing mainly within the live music, nightlife, and cultural events scene with their platform focusing more on a mobile first experience with event discovery at its core. 

It means that DICE is a closed, curated ecosystem that operates more like a marketplace/platform than a tool.

That means:

• Events live inside DICE
• Users stay within the app
• Organisers have less control over branding and data

The contrary is a white label ticketing platform that doesn’t have a marketplace to list your event and be discovered, instead focusing on the features and functionality to enable you to sell tickets in the best way possible. 

Think of it like Dice being AirBnB for hosts - advertise your space in a marketplace where it can be discovered. Vs a white label ticketing platform which is more like Shopify - create a beautiful website, but you’ve got to advertise it. 

There’s pros and cons to both, but we’ve written about that in our article about event discovery blog. This is more to say that the following reviews and feedback is worth reviewing within this context.

When looking at Dice reviews it's worth focusing on feedback from users about how the platform has helped event discovery. With Dice you’re giving a discovery solution, less flexibility with your brand and your data for the opportunity for Dice users to discover your event. As well, of course, as the functionality to sell your tickets and the fees and features to do so.

How does DICE score on review sites?

Highest score: DICE’s strongest (and primary) rating comes from Trustpilot, where it holds an average score of around 4.7/5.

Unlike other ticketing platforms whose reviews we’ve summarised they don’t have presence on software review platforms like G2 or Capterra, nor are they collecting google reviews so we’ve also referenced posts and comments on Reddit in the talking points below.

📣 DICE reviews: The highlights

Looking at Trustpilot reviews alongside wider online discussions, DICE is often described as a modern, app-first ticketing platform, particularly popular for live music, club nights and cultural events.

Many users praise the smooth mobile experience, highlighting how easy it is to buy, store and access tickets through the app. Features like waiting lists and personalised event recommendations are also commonly mentioned as positives as well as a lot of positive sentiment, legitimacy and trustworthiness coming from ticket buyers, which in the world of ticketing is important.

Another standout feature is DICE’s approach to preventing ticket touting, with controls around resale and ticket transfers designed to keep things fair for fans.

Most reviews we’ve scoured are from the ticket buying side but as an event organiser this is arguably the most important thing to understand.

On that front it’s good to understand how ticket buyers summarise some negative encounters. Some users express frustration around ticket transfer restrictions, limited flexibility if plans change, and delays when trying to resolve issues through support. 

And like other event discovery platforms some event organisers and ticket buyers also express frustration that ticket buyers are forced into creating an account to buy and access tickets. This is of course where Dice are collecting your customer’s data.  

Discussions on forums like Reddit also suggest that some organisers feel they have less control over branding and customer relationships compared to other platforms too.

👀 Here’s a quick snapshot of what reviewers have to say about using DICE:

✅ Pros

From Trustpilot:

• Users frequently highlight how quick and easy it is to buy tickets through the app
• Many appreciate the clean, simple interface and mobile-first design
• Positive feedback around fair ticketing and reduced scalping

From Reddit discussions:

• The app is often described as “really smooth” and easy to use
• Some users like the event discovery features and recommendations
• Fans appreciate that tickets feel more secure and harder to resell unfairly

❌ Cons

From Trustpilot:

• Some users report issues with ticket transfers or resale limitations
• Complaints about slow or unresponsive customer support in certain cases
• Frustration that to access tickets ticket buyers need to install another app.

From Reddit discussions:

• Some organisers mention limited control over customer data
• Feedback that the platform can feel restrictive compared to more flexible ticketing tools
• Concerns about being locked into the app ecosystem

🗣️ DICE reviews: Key talking points

When you zoom out across reviews and discussions, a few clear themes come up again and again. Here’s what stands out.

Mobile-first experience

DICE is built around its app, and that’s something users notice immediately.

Many people enjoy the speed and simplicity of buying tickets on mobile, along with features like digital ticket storage and reminders.

At the same time, this app-first approach isn’t ideal for everyone. Some users would prefer the option to manage everything via desktop, and find the lack of flexibility limiting.

Fair ticketing and resale controls

One of DICE’s biggest selling points is its focus on fair ticketing.

By restricting how tickets can be transferred or resold, the platform aims to reduce touting and price inflation. For many users, this is a clear positive.

However, this can become frustrating in situations where:

• Plans change
• Tickets need to be transferred quickly
• Users want more control over resale

Event discovery

DICE also acts as a discovery platform, recommending events to users based on their interests.

This can help event organisers:

• Reach new audiences
• Increase visibility
• Fill events more easily

But as with other discovery-led platforms, it also means organisers are competing within DICE’s ecosystem, rather than building their own independent audience.

Control and ownership

A recurring theme, particularly in organiser discussions, is limited ownership and control.

Because DICE operates as a closed platform, organisers may not have full access to customer data or the ability to fully customise their event experience.

For those looking to build long-term relationships with their audience, this can be a consideration.

📈 How do DICE reviews compare with other ticketing platforms?

Here’s how DICE compares to other ticketing platforms based on available review data.

Eventbrite
Average rating: 3.7/5

Highest score: 4.6/5 (GetApp, Capterra)

Lowest score: 1.2/5 (Trustpilot)

TicketSource
Average rating: 4.9/5

Highest score: 4.9/5 (Trustpilot, G2)

Lowest score: 4.8/5 (GetApp, Capterra)

Ticket Tailor
Average rating: 4.8/5

Highest score: 4.9/5 (GetApp, Capterra, G2)

Lowest score: 4.4/5 (Trustpilot)

TicketSpice
Average rating: 4.4/5

Highest score: 4.9/5 (GetApp, Capterra)

Lowest score: 2.8/5 (Trustpilot)

Looking for a DICE alternative?

Comparing ticketing platforms we know is a lengthy process. Our own data shows event organisers are often comparing between 3-7 different options usually. The reviews of Dice show that it’s a trustworthy, legitimate and liked ticketing platform especially within the music, venue and club night scene with the handful of negative reviews that you’ll be accustomed to seeing across most platforms. 

The question on whether it’s the right ticketing platform for you depends on your event and your needs. 

Our data shows that only 2% of event organisers say that event discovery platforms like Dice are their main marketing channel, with word of mouth, social media and email often being more effective. Our advice is to think audience first, where and how will your ticket buyers discover you? If you think that visibility on Dice is worth the extra fees you’ll pay compared to a white-label platform, it could be the choice for you.

But it may not suit every organiser, particularly those who want more flexibility and control over their events and audience.

Here’s why many event creators choose Ticket Tailor instead.

💸 Simple, transparent pricing

With clear flat-fee pricing, you’ll always know what you’re paying — and keep more of your ticket revenue.

💰 Instant payouts

Your money is yours. Payments go directly through Stripe, PayPal or Square, so you get paid as soon as tickets are sold.

🕐 24/7 support

Our support team is available around the clock, so help is always there when you need it.

📉 Full ownership of your data

With Ticket Tailor, you own your customer data — giving you the freedom to build your audience and grow your events your way.

🌍 A platform with purpose

We’re a certified B Corp, committed to balancing profit with purpose. Through Penny for the Planet, every ticket sold helps support climate causes.

⭐ Our average review score across GetApp, Capterra, G2 and Trustpilot is 4.8/5.

Looking for a ticketing platform that gives you more control, lower fees, and reliable support?

Get started with Ticket Tailor for free today.